Client Testimonials

Michael was great!

The professional work the agent you sent to my house did.

The technician was very professional, courteous and efficient. He communicated everything he would be doing and made sure I was pleased with the outcome.

How well it dries.

Always dependable

I appreciated the call back and redoing a spot that was missed.

No soap is used. The servicemen were extremely helpful and polite. Nelson and Matt explained the process and provided me with information as to the condition of the carpets.

The technician was on time and very professional! He did a great job on our carpets. Thrilled with the results!

Your tech was cheerful & efficient. Our carpets looked wonderful when he was done.

Employee was prompt, courteous and professional.

Showed up in a timely manner, respected my home by wearing shoe covers, and placing protective covering at cirners, etc. the technician was professional, provided an e Cel Kent explanation of what to expect. No surprises..... which is what I wanted. Good job, fair price

No shampoo residue.
The men were cordial, but professional.

Great service and price

Your technician was extremely polite. He explained everything up front and then did an excellent Job on my carpets. It has been years since they looked this good.

Prompt service, very polite and informative service representative

Eric was wonderful,did a great job. Zerorez was a wonderful experience, will use them from here out and will recommend them to all my friends and family.

The Promptness of the service,the thorough explanation of the service that was going to be done and the friendliness of the technician were greatly appreciated.
Thanks Brandon for everything.

Did a good job.

The service provided and quality of cleaning exceeded my expectations. The technician was polite, well-spoken, and professional. He is a great representative of your company.

As first time customers of Zerorez, calling in to schedule was easy with immediate pick up and friendly phone person. Our service technician, Mike Pacheco,did an outstanding job in our home representing the company. He was very knowledgeable about the product and explained differentiators from other services/products; not pushy, just informative. We appreciated that he took the time to inform and educate us. We went well beyond the $109 scheduled service, adding sofa, love seat, dining room, high traffic protector, and sent off area rugs. They all needed it, as they had never been cleaned and we were thrilled. The company appears to have a good accountability system in place with the survey questions we went through together at the end of service.
Mike arrived to our home, within the scheduled time at 3pm and left at 6:30. For the most part, Zerorez looks to be a very well operated organization. There is one area that raised a concern and I believe needs immediate attention from the owners. This regards the amount of hours one technician works in a day and how the jobs are dispatched so that one technician does not work over 8 hours/day. Our technician left our house at 6pm to go to another home and begin working at 7pm. I was shocked when I asked him what time he started his day and he said 6am. He wasn't complaining, I was just inquiring. This is physically demanding work and I believe that a system needs to be put in place to be aware if a technician takes a job that goes from $109 standard service to $800 and 3 hours like ours did, so that dispatch can look for other technicians within a 5 mile radius for example who may be finished and able to handle the next home, without working these guys beyond an 8 day. I have been a top performer in sales for over 15 years and then owned a chocolate manufacturing business for over 13 years. With a dedicated work ethic, I understand the need to work long hours at times. However, I believe it's critical to take care of your employee, promoting loyalty, reducing turn-over, and honoring their work/life balance. It was disappointing to see this with Zerorez and I'd like to think the owners who have successfully implemented an impressive and effective operating system in other areas, would begin to work on improving this area as well.

Again, Mike was great and I would highly recommend him as a valuable member of your team.

First name removed D'Egidio
Phone number removed

Keith the technician was very efficient and explained the process very clearly - no pressure for extras - I really liked that. The carpets looked great after completion and I will use Zerorez again.

Your people are professional and knowledgeable. My carpets are well cleaned with no residue.

Very professional and the product doesn't seem harsh. Ultimately my carpets looks brand new considering I have 2 kids and a dog.

I just bought a new (to me) home with some heavy staining in several of the rooms. I never imagined the stains would come out as much as they did. We planned to replace the carpeting and still will, but they look so great I'm, not in any rush to do so. Roger was great in explaining the cleaning process and took his time to do the best cleaning possible.

Good results, carpets look great and knowledgeable carpet cleaner.

The concept of cleaning without the soap left in the product.

Technician was very thorough and very courteous.

On time, nice people, have used them 4 times now. Have pets and need to keep house clean...

No residue left behind.

The technician was professional and knowledgeable