based on 248359 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The inspectors were very through and took their time ensuring every aspect of the home was reviewed. After the inspection was completed time was taken to go through the report item by item answering any/all questions we had. I would and have recommend then to anyone looking to have a home inspection done.
Jason dent and technician was really on top of things! When buying a home there are a lot of last minute request, Jason didn’t hesitate to get me through the process and provided information that was being requested regardless to its challenges.
I can’t thank you enough for making life easier!
Greg was incredibly thorough and answered all of our questions!
Kelly was prompt, timely, thorough, friendly and knowledgeable. I feel we got excellent value out of his inspection and we're looking forward to implementing his recommendations.
Thoroughness and use of technology. The home Inspector, Kelby, was great.
Very comprehensive and professional.
great job
Kelby was absolutely awesome! Friendly. Courteous. He took time to break things down into simple terms & explain things that I would have never understood otherwise. The seller’s realtor even commented on how thorough the inspection was.
Very thorough and personable. Very helpful throughout the entire process. Would highly recommend to anyone looking for inspection services. All questions answered and everything explained clearly as we went through the process.
- The Inspector shared my communications with the Realtor without my permission.
- The Inspector failed to disclose that he would not be inspecting the 20+ year old roof due to snow cover when I scheduled the inspection. The inspector did not report on anything pertaining to the roof or roof structure from inside or outside.
- The Inspector's observations were vaguely worded and did not offer good insight to criticality or cost of repair and lacked supporting pictures.
- The inspection report was much lower quality and value than a competitor's product.
- We felt that the Inspector's report failed to reveal the significance of identified issues because it would likely have impacted the potential home purchase.
To improve situation: refund inspection
The home inspector was prompt, polite, and very professionally thorough in the service provided.
Nick was great he was thorough and explained his metholodolgy
thorough, knowledgeable, trustworthy
Detailed information , and knowledge
The Inspector was very professional
Michael is extremely thorough! I trust him implicitly. And he’s a genuine nice guy to boot! Highly recommend!
Very thorough job!
Bob was great and I would definitely work with him again should the need ever arise.
My inspector was very nice but he didnt inspect the AC unit I dont know age how many tons etc. He didnt inspect water heater because of garage clutter. He said there was not a sprinkler system when in fact there is one. He didn't notice some vent on roofer damaged from squirrels. Just wasn't as thorough as other ones I've recently had.
Professional, friendly, great listener and responder.
Had Dan inspect two houses for us - 100% satisfied with his assessment and recommendations! Extremely thorough and explains everything; very patient. Thank you!!
Very professional and friendly. Quick results
Very thorough with lots of information.
Todd was great! He was very patient and let me shadow him as he walked around the house. He was thorough and I felt comfortable with the results.
The binder, suggested repairs over time, etc.
Very friendly and knowledgeable. Was a thorough inspection.
How informative the inspector was.
Our assigned inspector, Chris W., was awesome. He was very friendly, nice, thorough and arrived on time. As a new home buyer and going through this entire process for the first time, Chris took the time to explain what he was doing, along me to follow him around and he showed me where improvements on the home needed to be made (or provided recommendation). I would highly recommend Pillar to Post again.
Prompt and professional
Thank you!
OUR QUESTIONS WERE ANSWERED IN A TIMELY MANNER BY OUR AGENT WHO DID THE INSPECTION. THANK YOU.