Pencoed Swimming Pool
Felindre Road
Pencoed
WALES CF35 5PB
United Kingdom

Average rating: 8.1 out of 10 based on 375 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2018 — Rated 10 out of 10 by E.T. Pencoed Swimming Pool

friendly staff and excellant swimming coaches

Report a concern   January 13, 2018 — Rated 7 out of 10 by L.T. Pencoed Swimming Pool

Changing rooms need updating

Report a concern   January 13, 2018 — Rated 10 out of 10 by P.M.M. Pencoed Swimming Pool

Extremely polite, friendly and professional staff, clean environment and plenty of suitable times allocated to swim, and the sauna is a great place to relax and chat. Overall a great place that I use very often and can't recommend highly enough!

Response from Pencoed Swimming Pool:

Hi Paula

Thank you taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services for our customers so your feedback is very helpful.

Thank you for the lovely comments regarding staff, we take pride in our customers skills. I shall raise your comments in our next staff meeting and we shall aim to maintain these high standards.

Thank you again for the lovely feedback and I hope to continue seeing you use our facilities.

Report a concern   January 13, 2018 — Rated 6 out of 10 by M.J. Pencoed Swimming Pool

All new staff seem disinterested and more worried about catching up talking than doing anything.The pool hasn't been open once on time that I've been there this week(been 4 times earlybirds)
Water is colder than normal and one day this week when it was icy outside it was warmer outside than in the pool.No heating in changing rooms and showers warm but not hot and pool cooler than normal.

Report a concern   January 11, 2018 — Rated 10 out of 10 by S.R. Pencoed Swimming Pool

The gym is fantastic now that’s it has been re done. Feels more spacious even though there is more equipment !

Response from Pencoed Swimming Pool:

Hi Samantha

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to customers so your feedback is very helpful.

I am glad to hear that you enjoyed using the newly refurbished gym, we are very please with how its turned out and it has been long overdue. I have some more good news for you, there is a plan for an extension on the gym however I am unable to provide a date for when this will be achieved.

Thanks again for your comments

Report a concern   January 9, 2018 — Rated 8 out of 10 by T.B. Pencoed Swimming Pool

Make the gym bigger

Response from Pencoed Swimming Pool:

Hi Theresa

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

As you are aware there is limited space in our building and we are very pleased with how our recent gym refurbishment has turned out, however we understand that it is smaller than other halo gyms. I do have some good news, there is plans for an extension on the gym however, I am unable to provide a date as to when this will be achieved.

Thanks again for your feedback.

Report a concern   January 8, 2018 — Rated 10 out of 10 by B.S. Pencoed Swimming Pool

Its good to see that the Gym area has improved and refurbished, in Pencoed

Response from Pencoed Swimming Pool:

Hi Beverley

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful

I am glad to hear that you enjoyed using the newly refurbished gym, we are very please with how its turned out and it has been long overdue. I hope to continue to see you using our facilities.

Thanks again for your feedback.

Report a concern   January 6, 2018 — Rated 10 out of 10 by D.J.S. Pencoed Swimming Pool

The new Gym equipment is really good and a pleasure to .
The staff are welcoming and a pleasure to talk to.
Very helpful and very relaxed giving ease of information on everything available at Pencoed fitness and pool centre.

Response from Pencoed Swimming Pool:

Hi Donald

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful

I am glad to hear that you enjoyed using the newly refurbished gym, we are very please with how its turned out and it has been long overdue. And thank you for the lovely comment regarding our staff they will be very pleased to hear this. I shall raise your comments in our next staff meeting and we shall aim to maintain high standards for our customers.

Thank you again for the comments and I look forward to seeing you using our facilities.

Report a concern   January 4, 2018 — Rated 10 out of 10 by C.D. Pencoed Swimming Pool

Very friendly staff, and clean changing rooms.

Response from Pencoed Swimming Pool:

Hi Carmel

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

Thank you for the lovely comment regarding our staff they will be very pleased to hear this. I shall raise your comments in our next staff meeting and we shall aim to maintain high standards for our customers.

Thank you again for the comments and I look forward to seeing you using our facilities.

Report a concern   January 3, 2018 — Rated 10 out of 10 by J.T. Pencoed Swimming Pool

Free swimming for military personnel is great, Although charge £6 for gym use, though it only has very limited gym facilities. Also I'm only home for a week at a time, maybe less and paying each time a visit is expensive when it adds up, be good to install a short term package for military personnel with no contract

Report a concern   December 28, 2017 — Rated 6 out of 10 by A.W. Pencoed Swimming Pool

when i come out of the pool it is always freezing in rhe changing rooms

Report a concern   December 27, 2017 — Rated 7 out of 10 by A.M. Pencoed Swimming Pool

Preferred swimming 9.00 - 10.00. Fitted into my plans better.

Report a concern   December 20, 2017 — Rated 8 out of 10 by R.Z. Pencoed Swimming Pool

Changing rooms could be cleaner. The cubicles are too small and showers are too out of date.

Response from Pencoed Swimming Pool:

Hi Robert

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

I would like to apologise if the changing rooms were not clean as we would like to maintain high standards. We are aware that certain parts of the building seem outdated and the showers are an area that we are looking into improving. I shall bring up your comments in our next staff meeting.

Thanks again for your feedback.

Report a concern   December 17, 2017 — Rated 10 out of 10 by S.L. Pencoed Swimming Pool

Pencoed swimming pool is staffed by amazing people who are always friendly, helpful and approachable. The range of activities offered is brilliant and varied.

The pool is good, the showers inadequate and the changing rooms tired. Even with these drawbacks Pencoed Swimming Pool is my favourite.

Response from Pencoed Swimming Pool:

Hi Sian

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

Thank you for the lovely comment regarding our staff they will be very pleased to hear this. I shall raise your comments in our next staff meeting and we shall aim to maintain high standards for our customers.

Thank you again for the comments and I look forward to seeing you using our facilities.

Report a concern   December 15, 2017 — Rated 10 out of 10 by D.M.G. Pencoed Swimming Pool

Sauna is very clean and not too busy, and the staff are friendly.

Response from Pencoed Swimming Pool:

Hi Douglas

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

Thank you for the lovely comment regarding our staff they will be very pleased to hear this. I shall raise your comments in our next staff meeting and we shall aim to maintain high standards for our customers.

Thank you again for the comments and I look forward to seeing you using our facilities.

Report a concern   December 14, 2017 — Rated 8 out of 10 by B.M.D. Pencoed Swimming Pool

The centre suits my needs but my friends are particular

Response from Pencoed Swimming Pool:

Hi Brendan

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

I'm glad to hear that our centre suits your needs. Feel free to contact us if you have any other queries.

Thanks again for your feedback, I look forward to seeing you use our facilities.

Report a concern   December 8, 2017 — Rated 10 out of 10 by M.S. Pencoed Swimming Pool

Friendly staff, always helpful, it's a pleasure to swim here

Response from Pencoed Swimming Pool:

Hi Matthew

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

Thank you for the lovely comment regarding our staff they will be very pleased to hear this. I shall raise your comments in our next staff meeting and we shall aim to maintain high standards for our customers.

Thank you again for the comments and I look forward to seeing you using our facilities.

Report a concern   December 6, 2017 — Rated 0 out of 10 by K.S. Pencoed Swimming Pool

Messed up cancellation and overall not impressed by set up at Pencoed. Gym on view to all and sundry...Very poor.

Report a concern   November 30, 2017 — Rated 10 out of 10 by F.H. Pencoed Swimming Pool

Nice staff, lovely pool and gym and good classes.

Response from Pencoed Swimming Pool:

Hi Fiona

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.
Thank you for the lovely comment regarding our staff they will be very pleased to hear this. We will aim to our standards high in the future.

Thanks

Report a concern   November 29, 2017 — Rated 10 out of 10 by B.W. Pencoed Swimming Pool

I like the friendly staff and the simplicity of the centre

Response from Pencoed Swimming Pool:

Hi Bethan

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is very helpful.

Thank you for the lovely comment regarding our staff they will be very pleased to hear this. I shall raise your comments in our next staff meeting and we shall aim to maintain high standards for our customers.

Thank you again for the comments and I look forward to seeing you using our facilities.

Report a concern   November 29, 2017 — Rated 10 out of 10 by R.J. Pencoed Swimming Pool

I have just completed a session at our newly refurbished gym at Pencoed and would like to congratulate you on the great improvement that has been achieved in such a short time.
Well done and thank you.
Regards
Name removed

Response from Pencoed Swimming Pool:

Hi Rob

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to customers so your feedback is very helpful.

I am glad to hear that you enjoyed using the newly refurbished gym, we are very please with how its turned out and it has been long overdue. I have some more good news for you, there is a plan for an extension on the gym however I am unable to provide a date for when this will be achieved.

Thanks again for your comments.

Report a concern   November 22, 2017 — Rated 7 out of 10 by R.E. Pencoed Swimming Pool

All locked keys to have elastic bands
Hooks in every changing room
Cubicle curtains that close properly
Vanity stations

Report a concern   November 21, 2017 — Rated 8 out of 10 by P.M. Pencoed Swimming Pool

Repaint changing rooms

Report a concern   November 16, 2017 — Rated 0 out of 10 by L.H. Pencoed Swimming Pool

The air conditioning in the gym is too cold.

Report a concern   November 14, 2017 — Rated 6 out of 10 by B.G.D. Pencoed Swimming Pool

Swimming pool and pool area was really dirty

Report a concern   November 13, 2017 — Rated 7 out of 10 by A.M.A. Pencoed Swimming Pool

you did not have tokens for the chanhing lockers

Report a concern   November 11, 2017 — Rated 8 out of 10 by J.M.A. Pencoed Swimming Pool

Extend to include a studio to hold classes that will take more than ten people.

Report a concern   November 9, 2017 — Rated 9 out of 10 by L.C. Pencoed Swimming Pool

Great facility.

Report a concern   November 1, 2017 — Rated 8 out of 10 by V.J. Pencoed Swimming Pool

The changing rooms need updating. Particularly lockers that take legal currency.
The pool in itself is fine. I prefer pencoed to ynysawdre for lane swimming as the lanes are wider.

Response from Pencoed Swimming Pool:

Hi Victoria

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. The changing rooms are an area that we are looking at improving as we do also feel that they are outdated, however our staff strive to maintain the changing rooms and keep them in the best possible condition.

Thanks

Report a concern   October 31, 2017 — Rated 8 out of 10 by J.W. Pencoed Swimming Pool

Slight problem with direct debit set up but was handled well and discount given.

Response from Pencoed Swimming Pool:

Hi Jon

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. Apologies for any inconvenience caused by the issues with your direct debit and I'm glad it was all sorted for you.

Thanks again for your feedback.


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