Ross Swimming Pool
Red Meadow
Ross-on-Wye
ENGLAND HR9 7DB
United Kingdom

Average rating: 8.7 out of 10 based on 620 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2018 — Rated 10 out of 10 by W.T. Ross Swimming Pool

Clean & friendly envoriment

Report a concern   January 19, 2018 — Rated 10 out of 10 by S.C. Ross Swimming Pool

Friendly staff, quieter than other places, clean pool and light spacious changing area for pool with optional shower cubicles if swim training before work.

Report a concern   January 19, 2018 — Rated 10 out of 10 by A.R. Ross Swimming Pool

Friendly helpful staff and pleasant gym atmosphere

Response from Ross Swimming Pool:

Good Morning Anita,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

It is great to read your lovely comments about our staff being friendly and helpful, we believe this makes a big impact on our customers visit.

Thank you

Report a concern   January 18, 2018 — Rated 4 out of 10 by K.T. Ross Swimming Pool

The lady on reception that is In charge of the gym is very rude and lets the company down, to improve she would be the first person I would sack, Ian on the other hand is amazing and should take her job !

Report a concern   January 18, 2018 — Rated 10 out of 10 by J.S. Ross Swimming Pool

Lots of variety of classes with great instructors. All facilities clean and maintained.

Report a concern   January 17, 2018 — Rated 10 out of 10 by B.N. Ross Swimming Pool

Friendly well informed staff clean provision of facilities in the swimming pool area

Report a concern   January 17, 2018 — Rated 10 out of 10 by S.N. Ross Swimming Pool

Very friendly staff. The swimming instructor (Dawn) is great - just what I need to overcome my fears. Lots of public swimming times, and the changing facilities are excellent.

Report a concern   January 17, 2018 — Rated 10 out of 10 by L.M. Ross Swimming Pool

Great value for money, fantastic helpful staff and great range of activities/classes

Report a concern   January 17, 2018 — Rated 8 out of 10 by M.J. Ross Swimming Pool

My daughter sometimes finds it difficult to speak to an instructor in the gym as she wants to get a program. Could they check on the younger members when they see them as I think some may be shy about approaching them?

Report a concern   January 16, 2018 — Rated 10 out of 10 by N.A. Ross Swimming Pool

Friendly staff, clean facilities

Report a concern   January 16, 2018 — Rated 10 out of 10 by J.W. Ross Swimming Pool

A friendly, and helpful staff with good facilities

Report a concern   January 15, 2018 — Rated 8 out of 10 by L.G. Ross Swimming Pool

For some staff to take their job a little more serious .

Report a concern   January 15, 2018 — Rated 9 out of 10 by L.P. Ross Swimming Pool

Very helpfull staff

Report a concern   January 13, 2018 — Rated 10 out of 10 by D.M. Ross Swimming Pool

Offers varied classes.

Differing facilities:
Pool gym sauna exercise class area

Clean changing area. Warm.
Good temperature to showers.
Staff very customer focused. Pleasant, helpful and welcoming.

Report a concern   January 12, 2018 — Rated 10 out of 10 by D.W. Ross Swimming Pool

Good classes. Lovely gym. The staff are amazing.

Report a concern   January 12, 2018 — Rated 10 out of 10 by I.S. Ross Swimming Pool

Great, clean and friendly centre. Feel lucky to be part of this facility!

Report a concern   January 12, 2018 — Rated 7 out of 10 by M.R. Ross Swimming Pool

It’s would be good if they had a add which linked to you account as I don’t take my gym card with me all they time but I have my phones if the app had a QR code to sign in

Report a concern   January 11, 2018 — Rated 10 out of 10 by B.W. Ross Swimming Pool

I find the staff at the pool helpful and friendly the pool and changing area also the new gym are kept in good order a costume mini spin drier wouldn’t go amiss to sum up its ance well kept pool and gym .n’

Report a concern   January 11, 2018 — Rated 10 out of 10 by L.R. Ross Swimming Pool

Great instructor, great classes and atmosphere

Report a concern   January 11, 2018 — Rated 8 out of 10 by D.C. Ross Swimming Pool

Water dispenser by sauna.

Report a concern   January 10, 2018 — Rated 10 out of 10 by J.C. Ross Swimming Pool

There is nothing I dislike about your services and I enjoy my sessions. The staff are all very helpful and friendly. Everywhere is clean and there many activities available.

However, there are some very confident and fast swimmers who use the Over 50's swim sessions to practice for events and a few of us less able and older swimmers find this rather intimidating. These swimmers (while we aplaud what they are doing) might find it better to swim in the lane swimming sessions, then the slower less confident swimmers (like me) would not get in their way. Some of the over 50's are actually over 80! I am not the only one who thinks this.

The over shoes are a very good idea. It does seem to me to be a real waste of money for us to use them only once. Are they biodegradable? if not, the many hundreds that are used only once and discarded must be greatly contributing to plastic pollution.Could customers be asked to keep them for future visits?

Report a concern   January 10, 2018 — Rated 8 out of 10 by E.W. Ross Swimming Pool

It's very good. Lots of classes offered but it is very hard to get onto classes.

Response from Ross Swimming Pool:

Good Morning Emma,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

We are really pleased to read that you think our centre is good, we hope you continue to feel this way.

Regarding the classes, January is one of our busiest times so we do appreciate the frustration of not being able to get on to all classes. Members do have the access to book online two weeks advanced, if you need help setting this up then please speak to the reception team. We have also recently put on a couple of new classes which should help the busy period.

We hope you continue to enjoy our facilities.

Thank you

Report a concern   January 10, 2018 — Rated 10 out of 10 by J.P. Ross Swimming Pool

Excellent facilities, great range of activities, staff are always so helpful and welcoming

Report a concern   January 10, 2018 — Rated 8 out of 10 by B.W. Ross Swimming Pool

More machine weights

Report a concern   January 9, 2018 — Rated 10 out of 10 by S.S. Ross Swimming Pool

Dan you swimming instructor is brilliant and far better than any other swimming instructor in the Forest of Dean which is where we live.

Report a concern   January 9, 2018 — Rated 8 out of 10 by C.Y. Ross Swimming Pool

I was really happy to see new classes but really disappointed that they are all at night. Can we not have a class after early spin??

Report a concern   January 8, 2018 — Rated 10 out of 10 by G.W. Ross Swimming Pool

An excellent range of well-run classes. ALL the staff are great asset to the centre and together create a welcoming and enjoyable experience.

Report a concern   January 6, 2018 — Rated 10 out of 10 by N.B. Ross Swimming Pool

Local up to date swimming pool, friendly staff

Report a concern   January 6, 2018 — Rated 10 out of 10 by K.R. Ross Swimming Pool

How clean the whole building is.
How friendly and helpful the staff are at all times whether face to face or on the 'phone.

Report a concern   January 6, 2018 — Rated 10 out of 10 by S.F.M. Ross Swimming Pool

The whole team at Halo Ross on Wye are really friendly, helpful and very accommodating . The centre is always clean and the equipment in good condition.
The Ross team definitely deserve the accolade of being Halo's 'Centre of the Year'.


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