based on 32 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Once you learn the program it is quite easy to run your business. There are some things that I think would make it better but overall it is a very good program and will benefit any pest control company.
Having a team to help with issues. It is important for me to have someone who is familiar with our company. I prefer to speak with the same person each time when possible.
The conversion process did not go well and was quite a challenge. I believe more planning should have been involved. Some of the issues that we are having with the software take a long time to get resolved or we seem to never hear anything back on it.
Great customer service and web base so I can work from anywhere
The entire conversion process 2 years ago was a nightmare. Your company gave us false expectations in leading us to believe the process would be much more simple than it turned out to be. The issues required our office staff to spend too much time on the phone with your technician support staff as we do not have an in house IT Dept. In regard to the present day, the software is very slow most of the time which is unacceptable, especially during our busy season which will begin in March. When we call about it being slow or unresponsive, we are told "They (or the programmers) are working on it." Our office staff was actually told by your IT Staff that it's slow because so many companies are using the server". This would indicate we are not the only company experiencing this.
When bugs are found and reported to programming, they can sometimes take weeks, months or longer to get resolved. We currently have 1 "high priority" ticket submitted that is over a year old.
I only use the Sentricon portion of software, but personally do no like it a lot. I don't find it really user friendly. Seems like it takes a lot of steps to do anything in the program.
getting companies info mixed up… make sure to direct the correspondance to correct location.
Quicker response to issues. If you look I reported and Issue with deleting sights in April 2013. This still has not been rectified. It was reported again this month due to the data conversion creating new issues. Still no resolution.
solve MY ISSUE QUICKER THAN 1 YEAR. dISCOUNTS
The program is not user friendly. Too many steps to complete tasks. Reports are inconsistent from one report to another. A lot of programming issue.
I find it difficult to get in touch with someone that knows exactly what they're doing and it is typically difficult to understand the person on the line as well. I have had bad previous experiences with reps being rude and unhelpful.
Be quicker to respond to issues. Also, the last person who was on the phone with us on 1/5/16 didn't even know how to go to the next page or increase the number of work orders they were looking at when one of our girls was on a turbo meeting.
Customer service is a joke. Issues seem to stay in "programming" forever. Two reports of the same category rarely match.
Respond to issues quicker and communicate better
We did not have a functioning prepay letter within ServSuite for the first 11 months of operation. We finally got that resolved so the future is brighter.
Versatility to all types of pest control- including the small guys (5 or less employees)
Knowledge of the support personnel.
The termite renewal system is rather confusing.. would like to have this made simpler.
always glitches and not very good customer service from technicians
As a 5-year customer, we continue to be impressed with the pace of new features being introduced. Recently there also seems to have been an initiative to close out older open tickets, which is very appreciated as well.
How you make them fit our needs
this is specific software; not sure how often I would be asked to recommend PC software
It is not an easy SW to learn and more training would be great. One on One training.
Well I sent at least three messages for a request for information, om what scanners we can use with the sentricon system, and no one ever responded or answered me back....we have been a customer since way back at the beginning of the sentricon system...thanks Name removed Kerber, Pres. All Pest Insect Control Inc.
The great support from start to implementation
Excellent customer service!
There are too many problems in the program. When updates are released, there may be new features but they dont seem to work properly. It then takes a long time , sometimes until the next update to get them fixed. The whole time we look unprofessional to our customers. Seems like more time should be spent on testing before releasing new versions.
Support
Serv Suite is very user friendly. We do not have many problems with service interruptions and customer service can usually solve most issues.