Customer Testimonials
Zach the installer was kind and courteous from the beginning. He kept me informed on the arrival and was on time did a great job installing the softener did a neat work .
Free repair on rental
Always on time delivery and the driver is always so friendly and helpful. Office staff is always courteous and friendly.
The customer service when I went to pickup supplies for our system was very good. I didn’t have to wait, and he carried the heavy items to my car.
I am disappointed that you no longer service the system we have since you were the ones that installed it.
I think the products are very good...really helped with water quality and is definitely having a positive effect on my appliances and water heater lifespan. My sales representative Joe from Culligan of Troy NY, is good as well. Where you guys need help is customer service and your install and servicing technicians. The customer service can take days to get ahold of, not picking up the phone and being on hold for 15 minutes day after day is frustrating. The technicians need education on all your products...not just how they work, but what's appropriate and what needs to be serviced and when. Several times I had a tech come to service something and they say "I've never seen that before"...or the most frustrating one "I didn't install it" or "that's not the way I would install it". They installed an elbow one time that prevented the water shutoff from closing all the way! I know they are not master plumbers, but some plumbing knowledge beyond Culligan products would be nice. I have recommended Culligan to friends and neighbors. I wouldn't hesitate to use your company again.
Norma ,was very helpful. thank you
the product and the sevice
Great service!
everything
Excellent customer service.
Thank you,
Linda Last name removed
all is good. especially like my drivers.
Dependable no repairs ever needed the people are helpful & kind
Delivery of water and salt!
Great service and prompt response. Sean fixed a water leak and replaced filters quickly and efficiently.
Tyler did very good excellent job
Dylan is very pleasant and kind. Great guy.
The worker who came here was very pleasant and very informative in regards to questions I had!!
They always come when they say, you get a reminder that they are coming, and the guys that bring the salt are 5-star. Thanks for your service for the last 20+ years
Spoke to Dawn today. She is always so helpful and kind .
Delivery staff are great. Always timely!
Quick service. Professional employees. Quality products.
Amanda Noyes was very helpful in getting my account set up and solidified and Ryan just came by and he was quick, polite, incredibly professional and so helpful. Between speaking them both I’m really excited about my family having clean water access through Culligan.
Thanks a Bunch and Take care!
Name removed
I was very pleased with Zach Riopelle. He was professional, and courteous!
Mentioned different services that are available to me. Did a good job in inspecting our drinking system and water softener. When I need to replace my softener Zach will be called.
Extremely satisfied with the outcome of my billing issue 4 months ago. Staff was friendly and directed me to Mr Denis More who focuses on issue and solution and made the process quick and smooth. Very grateful with his generosity and customer service. Highly Recommented.
Your salesperson explained everything thoroughly. The installation was done by Justin and I was extremely satisfied. He went through everything so I could understand. Did a great job and cleaned up everything.
Everybody has been super nice and helpful. From setting up the appointment , to the consultant coming out to test the water and give us options and the installer who came out to install the water system. Everybody has been wonderful.
Dylan is a great delivery man and the water is delicious as usual
Dylan 👌👌
And I spoke with both jordan and lori laurie was extremely helpful. Jordan, a little bit less so I would really, I would love to have lori is an employee if I still have a business. Thank you very much. Have a great day. I.
Quality