Customer Testimonials
The service is prompt and always quick to respond. The delivery person is always courteous and friendly.
Works well wit timely refills
Convenient and timely response.
You were fast efficient and did not try to sell us add on we didn’t need. Great customer service we would highly recommend your products.
Very little wait time on the phone. Staff knowledgeable and order is placed and I'm off the phone within 90 seconds. Delivery is on time, every time, and the driver puts the bottles in my garage for me.
Josh was very prompt and professional. He quickly diagnosed and explained the problem. Replaced the salt.
Quality
The product quality and services provided are excellent.
Myles was great! On-time, thorough, and a great communicator. Wonderful technician.
Easy to work with. Good people.
Consistent products
The service was on time and performed satisfactorily
No problems, everything good
Our service driver Ollie is awesome, checks in regularly, is efficient and so friendly.
The staff is great and the products work very well. We have very hard water in this area and the RO system I have does wonders for the drinking water. The water softener system does a great job with keeping our clothes clean and bright in washing and we don't ever have an issue with hard water in showers.
friendly,efficient
Their services are so good its unbelievable!
I like the customer service that Brockville has. You call about anything and they are right there with the answer or have someone coming out to check the system. You don't get that kind of service much anymore but Culligan Brockville does.
Water quality is really good
Drivers are always helpful leaving salt for my home as well. Even have set it in my truck to help me.
Overall offering is great, love the convivence of having water delivered to my doorstep. Customer Service are also great to deal with.
I like the service and the driver to our place is very nice and understanding.
Great service!!
Best tasting water and the friendliest service around!
Just got it, so its good so far.
Effective
Your service team is excellent—very knowledgeable and they take the time to explain everything step by step: what each component does, what’s in the water, and how to treat it. Even though some of it sounds like “jibberish” at first, they’re patient and genuinely passionate about breaking it down so it makes sense. just FYI we came from the city and never ever heard of a water softener. city water was always fine to us ( until ).
Just an idea: every 6 months or so, it might be helpful to have someone reach out to customers to explain any new products, review water treatment options, or go over how to properly maintain and clean the equipment. It took a service call after about 6 years for someone to mention the Razz $30 bottle that helps keep the machine clean. Is it a waste of money? Does it help? Time will tell—but it’s always good to hear advice from the pros once in a while.
I’d also be open to having someone come out periodically to re-test the water and see if there are better ways to treat it. I’m willing to pay if it makes sense. Right now, my wife and I are still discussing the iron tank filter, which I believe was quoted around $1,300. It’s a bit pricey, especially with how tough things are right now, but we are seriously considering it as an investment.
Service is great.
I am handicapped and they deliver the salt and fill my tank each time so it’s easy for me
Livraison du sel
Service is great, from the young lady that took my order to the gentleman that delivered it đź‘Ťđź‘Ź.