Customer Testimonials
I place the order online and it just happens from there! Pricing is competitive, they deliver in a few days, and it happens this way with every order!!
I like the quality of the workmanship of the service department in reinstalling an old tank, and installing a new tank. Good job!
Demerits:
The phone tree insists on telling me FOUR times that the phone line is recorded for both inbound and outbound calls by the time I get to my local service unit. Once is enough, thank you. We should simply be given the local service unit phone number as new customers to save the trouble. I can handle a separate number for billing issues if I need to get to corporate.
Most phone trees suffer from using announcers with quiet, higher pitched voices and Superior is no different in this regard. Older people especially need lower pitched voices to have the best opportunity to understand what already may be a frustrating experience with a phone tree.
There was a safety block on filling the tanks, but Superior did not remove the block after the service technician installed the new tanks and did the standard safety tests. He told us that because there was a transmitting device on the new tank, that we would automatically be filled when the level dropped. It dropped to 3% before we realized no one was coming to fill the tank. I think the service department should be authorized to remove the block so service could resume as normal, and/or be informed on their work order that there is a safety block on filling so as to remind the customer of the block. The tanks should have been filled immediately after completing of the installation and safety checks.
Superior is a good company! Just a few rough edges which I hope I can help resolve.
When we ran out of gas, Superior Plys Propane responded immediately. A crew came out to check our tanks, replaced an older one with enough gas to get us to a full delivery which happened in 3 days. They then relit all the pilots in the stove and furnace.
Efficient and pleasant to work with.
We highly recommend Superio.
Timely delivery service and billing is handled efficiently
always keep tank supplied
The system of monitoring the amount of propane in the tank and then automatically making a delivery is excellent. The fact that a very complete notice is left with the client at the time of delivery is most appreciated. The payment system works well. The delivery person is respectful of the property.
Automatic delivery, prompt response
The delivery driver very personable and professional.
Superior Plus does a great job of providing a good product with timely deliveries, and staff are always easy to work with. Thank you!
Prompt and dependable
Very affordable and easy to work with
The service is great as well as the turn around time.
Office personnel are very knowledgeable and great to work with.
Great delivery service
Prompt and fair pricing
Good personalized customer service.
What I don't like is being on hold to place an order for delivery. If this has been resolved, great. I will know the next time I call. My tank inspection was fine.
Have been a long standing customer. No issues noted.
The product and service is top notch. They have put a monitor on our tank to make sure that we don’t run out. We are elderly customers!
You’re not to hard to deal with and I like the guys you got filling tanks
Great service
Your employees are always courteous and respectful. Service is immediate
Timely delivery and courteous employees.
Personal service and speaking to a actual person.
They stay on top of things. When my propane is low they take are of it.
Fast friendly service. Every interaction is a pleasant one!
Reasonable price good customer service great delivery people.
Quick service
Alway there to help with refills and answer you questions….best in the area for propane!
You keep track of the amount of propane in my tanks, so that I do not run out. Your drivers are very efficient and personable.