ServiceMaster by Best
P O Box 48639
Wichita
KS 67201-8639
United States
  • Phone: (316) 321-1895

Average rating: 8.4 out of 10 based on 91 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 7, 2022 — Rated 10 out of 10 by G.R. ServiceMaster by Best
What do you like about our residential cleaning services?

Awesome job very friendly

Report a concern   January 17, 2022 — Rated 10 out of 10 by C.W. ServiceMaster by Best
What do you like about our residential cleaning services?

Felix does a great job. My carpets look almost new. Thank you.

Report a concern   September 17, 2021 — Rated 10 out of 10 by David & Debra Olien ServiceMaster by Best
What do you like about our residential cleaning services?

They did a great job!

Report a concern   August 31, 2021 — Rated 10 out of 10 by Kylie Jefferis ServiceMaster by Best
What do you like about our residential cleaning services?

Cleaned our duct work!!! Very thorough!

Report a concern   August 31, 2021 — Rated 5 out of 10 by W.S.M. ServiceMaster by Best
How did we disappoint you and what can we do to make things right?

Porch cleaning was unsatisfactory.

Report a concern   June 15, 2020 — Rated 10 out of 10 by L.P. ServiceMaster by Best
What do you like about our residential cleaning services?

I really appreciated the services from Service Master. I am especially glad that they were able to come out the next day when I called.

I was very happy with the two men who came to work on the ducts, Felix and Rob, I believe? They worked very hard and I could tell they knew what they were doing.

Report a concern   February 10, 2020 — Rated 10 out of 10 by K.L. ServiceMaster by Best
What do you like about our residential cleaning services?

They were knowledgeable, quick, efficient and on-time. They did and excellent job cleaning my wool rugs.

Report a concern   January 22, 2020 — Rated 10 out of 10 by David & Vicki Wertz ServiceMaster by Best
What do you like about our residential cleaning services?

Very professional and customer service oriented. Very hard working and so courteous and respectful.

Report a concern   October 5, 2019 — Rated 10 out of 10 by M.M. ServiceMaster by Best
What do you like about our residential cleaning services?

The service man was efficient

Report a concern   April 30, 2019 — Rated 0 out of 10 by S.I. ServiceMaster by Best
How did we disappoint you and what can we do to make things right?

I expected the duct work to be vacuumed out, not forced through with a blower. It forced more dirt and lint into other ducts that was then blown out into various rooms when the air conditioner came on causing more clean up for me.

Report a concern   October 1, 2018 — Rated 10 out of 10 by A.B. ServiceMaster by Best
What do you like about our residential cleaning services?

Prompt, friendly, answered my questions about the procedures, and did a good job!

Report a concern   September 5, 2018 — Rated 0 out of 10 by M.S.F. ServiceMaster by Best
How did we disappoint you and what can we do to make things right?

I sent a letter to the company quite a while ago.

Report a concern   August 9, 2018 — Rated 10 out of 10 by Cindy Van Buren ServiceMaster by Best
What do you like about our residential cleaning services?

We had a competitor do our house that we were selling and the detail was lacking. They were in the house a very short time and if it wasn't someone watching them, they would not have spent the time necessary to clean the carpets.

We really appreciate your willingness to work us in on short notice and the service was superior.
We had carpet cleaning done at our new home and we were very happy with the results.
Thank you!

Report a concern   January 30, 2018 — Rated 10 out of 10 by D.M. ServiceMaster by Best
What do you like about our residential cleaning services?

Owned by a Christian family!
They did a very thorough

Report a concern   November 1, 2017 — Rated 10 out of 10 by C.W. ServiceMaster by Best
What do you like about our residential cleaning services?

I had an emergency spill of oil based stain on carpet. Someone was here in less than an hour, and in my opinion, they achieved the impossible. The stain is gone. I felt like I got a service provider who was very knowledgeable and who went out of his way to get here as quickly as possible and did everything he could to remedy the problem I had caused. As a first time customer, I was very impressed and very grateful.

Report a concern   October 28, 2017 — Rated 10 out of 10 by J.S.K. ServiceMaster by Best
What do you like about our residential cleaning services?

Excellent job!

Report a concern   August 31, 2017 — Rated 5 out of 10 by S.M.W. ServiceMaster by Best
How did we disappoint you and what can we do to make things right?

Had a stain that tried to remove but didn't make any head way on. I have been working on it since you were here and have it almost completely out. Did a good job on the rest of the room. Just felt like maybe you would have product or way to get the stain out.

Report a concern   July 11, 2017 — Rated 0 out of 10 by S.H.W. ServiceMaster by Best
How did we disappoint you and what can we do to make things right?

Serviceman was very friendly but the "spot treatment" seems to have made carpet look worse. Now we have noticeable streaks from the steamer and can't move couch back because the obvious lines it leaves

Report a concern   June 27, 2017 — Rated 10 out of 10 by D.M.L. ServiceMaster by Best
What do you like about our residential cleaning services?

Your technician lets you look at the finished product and if you wanted a few more spots done, he's willing to do again.

Report a concern   May 30, 2017 — Rated 10 out of 10 by E.S. ServiceMaster by Best
What do you like about our residential cleaning services?

The serviceman did a great job. Thanks

Report a concern   January 7, 2017 — Rated 9 out of 10 by K.V. ServiceMaster by Best
What do you like about our residential cleaning services?

Good people and great service!

Report a concern   January 5, 2017 — Rated 10 out of 10 by W.B. ServiceMaster by Best
What do you like about our residential cleaning services?

My carpet looks great, had cat vomit stains and the guy got it all out of the carpets.

Report a concern   January 5, 2017 — Rated 10 out of 10 by D.L.A. ServiceMaster by Best
What do you like about our residential cleaning services?

Carpet was cleaned well they worked with on cleaning a few areas downstairs where I was not having the whole basement done. They were quick and did not leave s mess. Very satisfied

Report a concern   December 29, 2016 — Rated 0 out of 10 by M.A.J. ServiceMaster by Best
How did we disappoint you and what can we do to make things right?

Your service man was late, his equipment wasn't working properly, so they had to send somebody from Wichita to repair it. Once that was done, it was a lousy cleaning job. He ended up taking up my entire day. No apologies were made and no compensation if any kind. I will not be using your services again, nor will I recommend your services to any of my friends. Very poor business practices.

Report a concern   November 29, 2016 — Rated 5 out of 10 by W.E.H. ServiceMaster by Best
How did we disappoint you and what can we do to make things right?

The area at the bottom of the stairs looked dirty and I wet it a little and wiped it with a clean cloth. The cloth picked up soil.

Response from ServiceMaster by Best:

Customer declined reservice of the stairs landing area when we had gone back to clean additional carpet.

Report a concern   October 1, 2016 — Rated 10 out of 10 by V.R. ServiceMaster by Best
What do you like about our residential cleaning services?

The two men that cleaned our ducts went beyond the call of duty but climbing in our attic to find that the dryer vented there. They cleaned all the lint out of the attic for me. This could have been a fire hazard had they not been thorough!

Report a concern   September 2, 2016 — Rated 10 out of 10 by S.I. ServiceMaster by Best
What do you like about our residential cleaning services?

Great price for great service!

Report a concern   June 16, 2016 — Rated 9 out of 10 by M.F. ServiceMaster by Best
What do you like about our residential cleaning services?

Thorough and friendly and thoughtful.

Report a concern   May 18, 2016 — Rated 10 out of 10 by W.S.O. ServiceMaster by Best
What do you like about our residential cleaning services?

They did great. I have recomended them. This was our second year having them

Report a concern   April 20, 2016 — Rated 9 out of 10 by W.E.H. ServiceMaster by Best
What do you like about our residential cleaning services?

fresh looking clean smelling carpet


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