- Phone: (901) 624-9200
129 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All truck mounted equipment and courteous employees.
Employee very helpful and kind. He went over and aboard with my pet problems. Thank you.
Time taken to do good job, friendlyness of employee.
The BEST I have ever had my carpets cleaned and service with a smile!
The carpets always look so much improved after you clean them. Excellent work!
I have called and left a message for the manager to call me and I have not heard from anyone. It took several calls to different locations until I found the one that actually serviced our carpet. The person that cleaned our carpet did not have scotch guard on his truck and did not return to apply it until the next day when the carpet was completely dry. He filled a squirt bottle with water and sprayed the carpet, which barely made it damp, and then applied the scotch guard. We do not feel this was adequate as everything, even just water, makes a stain that cannot be easily wiped up. We have always used protectant so I know what kind of results we should have. We feel our carpets should be cleaned again with the protectant added at the time of cleaning.
As soon as this report was received, we attemted to call our customer, but had to leave a voice message. Also sent email offerring an apology and a complete reservice. Thie email advised Mr. Rodriguez that the situation had been discussed with the tech and proper training techniques explained. As to why no return call was made, we can't locate the messages requesting the same. Our communication flow within the office will be reviewed to ensure messages get to their proper destination. In fact, a new phone messaging system is being implemented very soon.
Very professional. Prompt. Do a great job! and not too expensive
The technician was prompt and the final outcome, more than exceeded my expectations.
Fast and efficient. Tyler was professional and informative, giving us advice on how to prevent dogs from continuing to urinate in certain places in the house---use white vinegar! Who knew!?!? We're trying it and so far no more pee! Thanks!
The technician was knowledgeable and friendly
I had tried several other carpet cleaning companies and the service was poor. ServiceMaster by Cornerstone did a surperb job!!
My sofa still had spots.
The sofa in question had some stains on the back from what appeared to be hair products. Customer had used another company prior to us and the stains did not come out. Although we were not able to completely remove the stains, they were lighter than before we cleaned. There was really nothing else we could do without risking fabric damage.
very accommodating and thorough
I had my carpets cleaned about 4 or 5 months ago. There was a very dirty spot which the technician treated and then cleaned the rug. I thought the spot was gone so he scotchguarded the carpet. The stain is still there and no matter what I do it will not come up due to the scotchguard. What can I do?
This was the first time i have used a carpet cleaning service. After much research i chose Service Master Cornerstone. The Technician was very professional and informative I like knowing exactly what to expect. In the end I was very satisfied with the results!! I would call this company again!!
The service was excellent.
My carpets and tile were perfect after Tim cleaned them and Tim was THE most pleasant person to be around!
Had many spots that we had to go back and clean ourselves that came up pretty easy with carpet cleaner so shouldn't have been a problem. The carpet stretcher left without finishing a room and then wanted to charge us to come back. Left a big mess
The professionalism of the entire team from the office staff to the technician at the house
on-time, kind and professional
The technician was prompt, courteous and did an excellent job cleaning my carpets. The rates seemed reasonable also.
Great people, great service!
Very helpful and thorough.
They were very professional, timely and did a great job. We will definately recommend them.
The young man that did the cleaning was very friendly and knew what he was doing
The tile and grout cleaning was excellent. My wife and I did not expect the tile to look as good as it did, when the job was complete. We would deffinetly recomemd ServiceMaster.
I had rugs & upholstery cleaned. I liked that they came & gave me a reasonable price, picked up the items, did a good cleaning job, & promptly returned and placed the items. The service man was very nice. An overall very good experience. I DO recommend them to others and will use them again when the need arises.
I use Christian organizations, if possible. This office was courteous and acommodating. I had to cancel at last minute for a family emergency and they were sensitive to my need. I rescheduled a couple of weeks later.
Great job!!! Very polite and accommodating staff
First name removed did a great job. He was our previous tech and I would recommend him and ServiceMaster to anyone.