ServiceMaster By Cornerstone
9575 Macon Road
Cordova
TN 38016
United States
  • Phone: (901) 624-9200

Average rating: 9.1 out of 10 based on 129 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2012 — Rated 10 out of 10 by T.C. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

First name removed did a great job. He was our previous tech and I would recommend him and ServiceMaster to anyone.

Report a concern   March 21, 2012 — Rated 9 out of 10 by G.V. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

All truck mounted equipment and courteous employees.

Report a concern   March 18, 2012 — Rated 10 out of 10 by P.P. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

Employee very helpful and kind. He went over and aboard with my pet problems. Thank you.

Report a concern   March 15, 2012 — Rated 10 out of 10 by W.H. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

Time taken to do good job, friendlyness of employee.

Report a concern   March 5, 2012 — Rated 10 out of 10 by M.S. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The BEST I have ever had my carpets cleaned and service with a smile!

Report a concern   February 13, 2012 — Rated 10 out of 10 by R.M. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The carpets always look so much improved after you clean them. Excellent work!

Report a concern   February 12, 2012 — Rated 5 out of 10 by B.R. ServiceMaster By Cornerstone
How did we disappoint you and what can we do to make things right?

I have called and left a message for the manager to call me and I have not heard from anyone. It took several calls to different locations until I found the one that actually serviced our carpet. The person that cleaned our carpet did not have scotch guard on his truck and did not return to apply it until the next day when the carpet was completely dry. He filled a squirt bottle with water and sprayed the carpet, which barely made it damp, and then applied the scotch guard. We do not feel this was adequate as everything, even just water, makes a stain that cannot be easily wiped up. We have always used protectant so I know what kind of results we should have. We feel our carpets should be cleaned again with the protectant added at the time of cleaning.

Response from ServiceMaster By Cornerstone:

As soon as this report was received, we attemted to call our customer, but had to leave a voice message. Also sent email offerring an apology and a complete reservice. Thie email advised Mr. Rodriguez that the situation had been discussed with the tech and proper training techniques explained. As to why no return call was made, we can't locate the messages requesting the same. Our communication flow within the office will be reviewed to ensure messages get to their proper destination. In fact, a new phone messaging system is being implemented very soon.

Report a concern   February 11, 2012 — Rated 10 out of 10 by C.M. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

Very professional. Prompt. Do a great job! and not too expensive

Report a concern   February 10, 2012 — Rated 10 out of 10 by K.S. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The technician was prompt and the final outcome, more than exceeded my expectations.

Report a concern   February 10, 2012 — Rated 10 out of 10 by D.R. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

Fast and efficient. Tyler was professional and informative, giving us advice on how to prevent dogs from continuing to urinate in certain places in the house---use white vinegar! Who knew!?!? We're trying it and so far no more pee! Thanks!

Report a concern   February 10, 2012 — Rated 10 out of 10 by T.H. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The technician was knowledgeable and friendly

Report a concern   February 1, 2012 — Rated 9 out of 10 by M.G. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

I had tried several other carpet cleaning companies and the service was poor. ServiceMaster by Cornerstone did a surperb job!!

Report a concern   February 1, 2012 — Rated 0 out of 10 by J.K. ServiceMaster By Cornerstone
How did we disappoint you and what can we do to make things right?

My sofa still had spots.

Response from ServiceMaster By Cornerstone:

The sofa in question had some stains on the back from what appeared to be hair products. Customer had used another company prior to us and the stains did not come out. Although we were not able to completely remove the stains, they were lighter than before we cleaned. There was really nothing else we could do without risking fabric damage.

Report a concern   February 1, 2012 — Rated 10 out of 10 by D.I. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

very accommodating and thorough

Report a concern   January 31, 2012 — Rated 7 out of 10 by S.M. ServiceMaster By Cornerstone
What could we do to improve?

I had my carpets cleaned about 4 or 5 months ago. There was a very dirty spot which the technician treated and then cleaned the rug. I thought the spot was gone so he scotchguarded the carpet. The stain is still there and no matter what I do it will not come up due to the scotchguard. What can I do?

Report a concern   January 31, 2012 — Rated 10 out of 10 by C.L. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

This was the first time i have used a carpet cleaning service. After much research i chose Service Master Cornerstone. The Technician was very professional and informative I like knowing exactly what to expect. In the end I was very satisfied with the results!! I would call this company again!!

Report a concern   January 30, 2012 — Rated 10 out of 10 by P.R. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The service was excellent.

Report a concern   January 30, 2012 — Rated 10 out of 10 by N.N. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

My carpets and tile were perfect after Tim cleaned them and Tim was THE most pleasant person to be around!

Report a concern   January 30, 2012 — Rated 2 out of 10 by A.N. ServiceMaster By Cornerstone
How did we disappoint you and what can we do to make things right?

Had many spots that we had to go back and clean ourselves that came up pretty easy with carpet cleaner so shouldn't have been a problem. The carpet stretcher left without finishing a room and then wanted to charge us to come back. Left a big mess

Report a concern   January 30, 2012 — Rated 10 out of 10 by R.S. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The professionalism of the entire team from the office staff to the technician at the house

Report a concern   January 30, 2012 — Rated 10 out of 10 by B.P.S. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

on-time, kind and professional

Report a concern   January 30, 2012 — Rated 10 out of 10 by S.K. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The technician was prompt, courteous and did an excellent job cleaning my carpets. The rates seemed reasonable also.

Report a concern   January 30, 2012 — Rated 10 out of 10 by T.K. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

Great people, great service!

Report a concern   January 29, 2012 — Rated 10 out of 10 by K.A.P.D. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

Very helpful and thorough.

Report a concern   January 29, 2012 — Rated 10 out of 10 by K.A.P.D. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

They were very professional, timely and did a great job. We will definately recommend them.

Report a concern   January 27, 2012 — Rated 10 out of 10 by G.D. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The young man that did the cleaning was very friendly and knew what he was doing

Report a concern   January 27, 2012 — Rated 10 out of 10 by C.C. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

The tile and grout cleaning was excellent. My wife and I did not expect the tile to look as good as it did, when the job was complete. We would deffinetly recomemd ServiceMaster.

Report a concern   January 24, 2012 — Rated 9 out of 10 by F.W. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

I had rugs & upholstery cleaned. I liked that they came & gave me a reasonable price, picked up the items, did a good cleaning job, & promptly returned and placed the items. The service man was very nice. An overall very good experience. I DO recommend them to others and will use them again when the need arises.

Report a concern   January 10, 2012 — Rated 10 out of 10 by C.M. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

I use Christian organizations, if possible. This office was courteous and acommodating. I had to cancel at last minute for a family emergency and they were sensitive to my need. I rescheduled a couple of weeks later.

Report a concern   January 9, 2012 — Rated 10 out of 10 by L.R. ServiceMaster By Cornerstone
What do you like about our residential cleaning services?

Great job!!! Very polite and accommodating staff


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