- Phone: (847) 364-9500
based on 123 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient and nice to deal with.
Personnel were friendly, polite, thorough.
I believe your method of cleaning is truly the only method that cleans carpet thouroughly.
They rocked. From the quote and quick turn around to the work itself. Everything was perfect.
servicemen were on the ball !
they are professional, quick response, and do a wonderful job.
Did a great job, arrived at the time appointed, friendly and very helpful.
I think it was slightly overpriced. The estimate, while it was for one fewer bedroom, was significantly less than the actual price. I believe the estimate was $350 and the price was $425.
Also, 24 hours later, after literally no one was in the house, some of the carpeting was still more damp than I would have expected. The technician was asked what could be done to expedite drying and fans were turned on in bedrooms. We were told not to increase the temperature.
All in all we were satisfied. While some of the high traffic areas weren't perfect, the carpeting isn't new.
The technician was very clean, thorough, and careful with our furniture. Our carpets look great!
Efficient excellent dependable service.
Prompt attention to my claim headed by Matt along with his supervision of his crew which did a fantastic job at my home. Job well done - thank you!
John moved everything back to its location and put footies under every piece of furniture. All carpeting was fresh and clean. He took an early appointment and arrived on time. I have used his services for several years. I will recommend him to all my friends.
First name removed
Very professional, thorough cleaning
The carpet cleaning was done in a very professional manner. As always are carpets turned out clean and looking like new.
The carpets look great! I knew prior to having them cleaned that it would take a miracle to remove the pet "urine odor"....so I wasn't expecting much. John, who did the cleaning on our carpets listened to me explain where the problem areas were, and seemed to work extra hard on those spots. I'm pleased with the way the carpets turned out. They look new!!! Linda was very friendly and nice to work with, even telling me of a coupon in the phone book that I could use. Unfortunately I threw out my phone book, but the price of the cleaning was fair. So needless to say...I'm a happy customer who will definitely use this service again and will most definitely recommend Service Master to my friends. Thank you so much for being a reputable company -These days it's so hard to find a service I can trust!!!!! Thanks so much!!!!!!!!
We found that your representative was very thorough and professional. He did a super job on our carpet and we are very well please. He was also very neat and took special care moving the furniture we could not. I highly receommend your services. Thanks a million.
Dennis and Pat Skoglund
Prompt, courteous, responsive to specific requests.
Polite worker who arrives on time and works well.
Very thorough
Fair prices and skilled workers. Also excellent office/customer service skills. Felt likt a partner and not the enemy!
John has been cleaning our windows, carpeting and rugs for years now. He always does an impeccable job and we wouldn't think of having anyone else come in. He is very professional and does great work, we have always been happy with everything he has cleaned for us.
Professionalism and on time
Did an excellent job. I liked that I knew what the service person arriving would look like before he arrived. Very friendly, helpful when I called to schedule the appointment
I have been using Jon for years and find him very efficient and neat.
Very professional, neat and clean and did a great job!
The representative arrived on time and was very thorough in his work.
Great job and the service guy was kind and thoughtful.
Will defintely use you guys again...
High quality work performed by technician reliably for 20 years. Thanks John!
This crew is awesome!! We had both furiture & carpets cleaned. They did a great job...on time and efficient. I'm a customer for life!!
Quick, effective and reasonably priced rug cleaning.