Front Street

Customer Testimonials

Report a concern   August 11, 2020 — Rated 10 out of 10 by R.C.H. Front Street Mortgage
What do you like about our services?

DeAnne was always available to help here clients. She is responsive to all questions and keeps the buyer and Buyer's Agent well informed! I love how she takes care of my buyers!

Report a concern   August 6, 2020 — Rated 10 out of 10 by J.M.V. Front Street Mortgage
What do you like about our services?

I highly recommend working with Bill Holmes for all your mortgage needs. He was always available to answer my questions, and did so promptly. Front Street Mortgage was able to close my loan in 30 days, which is lightning fast given the low interest rates, the hot real estate market and high demand for mortgages. If I ever need to purchase a home again, I will use Bill Holmes and Front Street Mortgage. Thank you.

Report a concern   August 2, 2020 — Rated 10 out of 10 by T.T.S. Front Street Mortgage
What do you like about our services?

Customer service

Report a concern   July 31, 2020 — Rated 10 out of 10 by E.V. Front Street Mortgage
What do you like about our services?

Corey Phelps always does a great job for my clients. He is a great communicator, knows his stuff, and my clients love him. I usually always include a comment about his processor, Heidi Gilchrist, too, because Heidi always did a wonderful job - very responsive and knowledgeable. However, I recently learned that due to the growing workload that was given to Heidi without a comparative pay increase, Heidi recently left Front Street Mortgage. This is very disappointing. It's too bad someone at the top of the management chain didn't reach back out to Heidi, ask her to stay, let her know she is appreciated, and give her a reasonable pay increase to keep her with the company. Good help is very hard to find. Such a shame.
Additionally, we all know that the all businesses related to real estate are backed up right now, but the additional TWO weeks it took to close a recent deal was border line ridiculous. Corey stayed on top of everything even though he was short handed, communicating with me daily so I had news to share with the listing agent. I would love to continue to refer my clients to Front Street Mortgage, however, if this type of delay is what our REO mortgage services are now offering I simply can not. My buyers provided everything requested within hours of the request; they weren't the reason their closing was delayed. If more help is needed within the underwriting department for John Adams Mortgage, please please please try to find additional help. I know that Heidi Gilchrist applied for an underwriting position - it's too bad she wasn't hired.

Report a concern   July 31, 2020 — Rated 10 out of 10 by C.L.R. Front Street Mortgage
What do you like about our services?

Corey was great in a very stressful transaction. He was very understand and helpful at explaining the steps as we went through them. Any time I needed to talk to Corey, he returned my messages quickly. Thank you. Chris

Report a concern   July 25, 2020 — Rated 10 out of 10 by M.A.S. Front Street Mortgage
What do you like about our services?

Easy to work with and kept us updated during the process

Report a concern   July 23, 2020 — Rated 10 out of 10 by R.G.K.I. Front Street Mortgage
What do you like about our services?

Corey communicated clearly and often. Was always there when we had a question and was quick to respond.

Report a concern   July 21, 2020 — Rated 10 out of 10 by G.S.E. Front Street Mortgage
What do you like about our services?

Easy to work with, knowledgeable.

Report a concern   July 6, 2020 — Rated 10 out of 10 by David Hauser Front Street Mortgage
What do you like about our services?

Bill Holmes did a great job of working with my client. He made himself available on a weekend to get my client started. Throughout the transaction, Bill stayed on top of our deal and helped the client work out some issues.

"listen360" needs to improve their software so that their survey questionnaires come through without having to go to a browser to open completely. When it came to my email there were no scoring buttons to click on. You are not providing an effective service when recipients need to fumble around to open the survey properly.

Report a concern   July 4, 2020 — Rated 10 out of 10 by A.P.C.J. Front Street Mortgage
What do you like about our services?

Corey and Heidi were amazing to work with and made my purchase simple and stress-free. They regularly checked in even if there weren't any real updates, so there was never a concern about where I was in the process. I would highly recommend Corey.

Report a concern   July 4, 2020 — Rated 10 out of 10 by M.R.M. Front Street Mortgage
What do you like about our services?

Bill was readily available whenever I had a question or a concern. No question was left unanswered. Bill was also cheerful and in a good mood when I needed to contact him.

Report a concern   June 18, 2020 — Rated 10 out of 10 by S.A. Front Street Mortgage
What do you like about our services?

The process went smooth even with Covid. All documents were scanned onto their easy to use online portal. Communication with Bill was usually prompt even with all the ReFi's happening via phone or emails.

Report a concern   June 12, 2020 — Rated 10 out of 10 by E.K.K. Front Street Mortgage
What do you like about our services?

Great communication!

Report a concern   June 10, 2020 — Rated 10 out of 10 by John Watkins Jr Front Street Mortgage
What do you like about our services?

As usual Bill went above and beyound. There is an issue with a document and he is working to help complete this transaction after the close. I like working with Bill and appreciate his "get it done" attitude.
Lannie was very helpful also.

Report a concern   June 10, 2020 — Rated 10 out of 10 by G.A.H. Front Street Mortgage
What do you like about our services?

Continual updates, response time to questions

Report a concern   June 3, 2020 — Rated 10 out of 10 by M.D.G. Front Street Mortgage
What do you like about our services?

Corey was very helpful. Very personal as well. My refi turn around was quicker than expected. He was always available for questions and returned my calls promptly. I appreciate his efforts during a difficult time. Highly recommend giving him a call if you need any mortgage assistance!

Report a concern   June 3, 2020 — Rated 10 out of 10 by P.M.H. Front Street Mortgage
What do you like about our services?

Our refinance process went very well, even under the unique conditions of Covid-19. Bill and his team were very helpful and always ready to answer questions and clarify for us. It was a very positive experience.

Report a concern   May 30, 2020 — Rated 10 out of 10 by L.R.D.J. Front Street Mortgage
What do you like about our services?

Corey has been informative and helpful throughout the process. If we ever had a question he was always available.Highly recommended.

Report a concern   May 28, 2020 — Rated 10 out of 10 by G.M.L. Front Street Mortgage
What do you like about our services?

Deb was really great, wonderful customer service. We could tell she put us first.

Report a concern   May 26, 2020 — Rated 10 out of 10 by N.H.A. Front Street Mortgage
What do you like about our services?

Very fast, friendly, and helpful throughout a stressful process! Thank you so much, Bill and Laney!

Report a concern   May 24, 2020 — Rated 10 out of 10 by L.R.B. Front Street Mortgage
What do you like about our services?

Excellent team: Fast, professional, and most importantly, honest. We were extremely pleased and will recommend and work with Corey and Heidi again.

Report a concern   May 24, 2020 — Rated 10 out of 10 by Toni Morrison Front Street Mortgage
What do you like about our services?

Excellent communication and coordination between Bill and his support group.

Report a concern   May 23, 2020 — Rated 10 out of 10 by R.C.N.J. Front Street Mortgage
What do you like about our services?

Corey and his team was very friendly and attentive to all my needs. I will definitely be recommending him to all my friends and family.

Report a concern   May 23, 2020 — Rated 10 out of 10 by Debra Hall Front Street Mortgage
What do you like about our services?

Bill is very thorough and his support staff Laney is excellent. Thanks Bill and Laney! Debra J. Hall - Realtor

Report a concern   May 22, 2020 — Rated 10 out of 10 by J.A.L. Front Street Mortgage
What do you like about our services?

Reached out to me before I could reach out to him. Easy and efficient!

Report a concern   May 21, 2020 — Rated 10 out of 10 by K.L.D. Front Street Mortgage
What do you like about our services?

Heidi and Corey make a great team.

Report a concern   May 16, 2020 — Rated 10 out of 10 by K.M.B. Front Street Mortgage
What do you like about our services?

Debbie was great to work with! Very responsive to questions via email or phone!

Report a concern   May 15, 2020 — Rated 10 out of 10 by J.R.S. Front Street Mortgage
What do you like about our services?

Corey and Heidi were always there to answer any questions I might have and they really made the whole refi experience much more comfortable. I would recommend these two to anyone and everyone!!!

Report a concern   May 6, 2020 — Rated 10 out of 10 by Cynthia F Hart Front Street Mortgage
What do you like about our services?

He is easy to work with, always pleasant, thorough, and knows his discipline. We have refinanced with Bill three times now and would highly recommend him. Cindy Hart

Report a concern   May 4, 2020 — Rated 10 out of 10 by R.J.G. Front Street Mortgage
What do you like about our services?

Closing was simple and Corey kept us well informed throughout the process.


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