John Adams Mortgage
25800 Northwestern Hwy, Suite 110
Southfield
MI 48075
United States

Customer Testimonials

Report a concern   June 30, 2016 — Rated 9 out of 10 by M.H. John Adams Mortgage Company
What do you like about our services?

Convenient and responsive.

Report a concern   June 30, 2016 — Rated 10 out of 10 by D.C. John Adams Mortgage Company
What do you like about our services?

Friendly and super fast responses!

Report a concern   June 29, 2016 — Rated 10 out of 10 by C.S. Ann Arbor Mortgage Companies
What do you like about our services?

Susan was very personable and took very good care of a difficult loan situation

Report a concern   June 29, 2016 — Rated 9 out of 10 by M.C. John Adams Mortgage Company
What do you like about our services?

Easy access, quick and thoughtful answers, expert guidance

Report a concern   June 28, 2016 — Rated 10 out of 10 by D.F. John Adams Mortgage Company
What do you like about our services?

honest and committed to keep your customer informed.

Report a concern   June 28, 2016 — Rated 10 out of 10 by A.K. John Adams Mortgage Company
What do you like about our services?

Randy is very easy to work with and he made me feel really comfortable with the whole process.

Report a concern   June 27, 2016 — Rated 10 out of 10 by S.A. John Adams Mortgage Company
What do you like about our services?

Professional

Report a concern   June 27, 2016 — Rated 10 out of 10 by N.P. John Adams Mortgage Company
What do you like about our services?

Fast, accurate, thorough, friendly.

Report a concern   June 27, 2016 — Rated 9 out of 10 by J.J. John Adams Mortgage Company
What do you like about our services?

Kristen answered all my questions and made the home buying process smooth, especially for a first time home buyer.

Report a concern   June 26, 2016 — Rated 10 out of 10 by C.L. Ann Arbor Mortgage Companies
What do you like about our services?

Christina was available to answer questions after business hours and on weekends. If she didn't know an answer right away she would always follow up quickly. I had a complicated refinance and she was able to get it done after another lender couldn't. I would definitely recommend her to anyone.

Report a concern   June 26, 2016 — Rated 10 out of 10 by H.C. John Adams Mortgage Company
What do you like about our services?

- Very prompt issuance of pre-approval letters
- Ability to submit/sign documents electronically
- Fast response times

Report a concern   June 26, 2016 — Rated 10 out of 10 by K.R. John Adams Mortgage Company
What do you like about our services?

I thought that Rose was very understanding and kind. I enjoyed working with her and think that she is great at what she does. I would highly recommend Rose to any family member or friend.

Report a concern   June 26, 2016 — Rated 10 out of 10 by M.L. John Adams Mortgage Company
What do you like about our services?

Rose was very extremely knowledgeable and very responsive during the loan qualification process. She also anticipated the request of the underwriters. That anticipation and wealth of knowledge afforded time for me to pull together the necessary information and make it available. She is bright and has a great since of humor. It is evident that she understands the loan process and keeps lines of communication open to insure the process flows without interruption.

Report a concern   June 25, 2016 — Rated 10 out of 10 by R.M. Ann Arbor Mortgage Companies
What do you like about our services?

Brad was spot on. If I had a question he responded quickly. Alway made me feel comfortable with asking questions!
Terrific experience!.

Report a concern   June 25, 2016 — Rated 10 out of 10 by M.G. John Adams Mortgage Company
What do you like about our services?

Joe was always available,helpful and knowledgeable.

Report a concern   June 24, 2016 — Rated 10 out of 10 by R.A. John Adams Mortgage Company
What do you like about our services?

Kristen is the best ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Report a concern   June 24, 2016 — Rated 9 out of 10 by J.R. John Adams Mortgage Company
What do you like about our services?

Being able to track the progress online and work online.

Report a concern   June 24, 2016 — Rated 10 out of 10 by V.W. John Adams Mortgage Company
What do you like about our services?

I liked the weekly updates and keeping in the loop with every step. The urgency in getting my loan closed on time was very impressive.

Report a concern   June 23, 2016 — Rated 10 out of 10 by A.A.P. John Adams Mortgage Company
What do you like about our services?

Friendly, quick service.

Report a concern   June 23, 2016 — Rated 10 out of 10 by J.M. John Adams Mortgage Company
What do you like about our services?

My loan was processed very quickly. The only thing I would have liked to have liked to have done differently was the method of communication. I prefer to communicate via phone. Kristen was very prompt over email and text.

Report a concern   June 22, 2016 — Rated 10 out of 10 by S.D. John Adams Mortgage Company
What do you like about our services?

She was amazing. Always there anytime I needed her. Had answers immediately. As a first time home buyer she made me feel so relaxed about the entire process.

Report a concern   June 22, 2016 — Rated 10 out of 10 by H.H.J. John Adams Mortgage Company
What do you like about our services?

Rose keeps you informed of problems before they occur. She is a great communicator.

Report a concern   June 21, 2016 — Rated 10 out of 10 by T.H. John Adams Mortgage Company
What do you like about our services?

Great service! Mark and Chelcie were outstanding! They were fun to work with, told me what I needed and followed up all the way to closing..I'd rate them a 12 if I could!

Report a concern   June 21, 2016 — Rated 9 out of 10 by B.J. John Adams Mortgage Company
What do you like about our services?

Kristen worked weekends and late nights to complete my loan application in a timely matter and the follow up emails from your client portal were very user friendly and informative in keeping me in the loop on the progress of the application.

Report a concern   June 20, 2016 — Rated 10 out of 10 by K.S. John Adams Mortgage Company
What do you like about our services?

Angela is always available for questions or updates I might need during a transaction. I am always kept informed as to how the underwriting process is progressing.

Report a concern   June 20, 2016 — Rated 10 out of 10 by M.J. John Adams Mortgage Company
What do you like about our services?

TL;DR version: highly professional service and friendly staff, got us our mortgage at a great rate and closed on time with no hassles or surprises
Below is the long version of why we chose John Adams for our home mortgage.

My wife and I (first-time home buyers) originally went with Bank of America for our home loan. We're both so-called "platinum" members of BoA and were told that we would be given the highest service due to our membership status. This did not turn out to be the case at all. The loan officer at BoA was highly unprofessional and impatient with us. Main examples include:

1) Not returning our calls or responding to our emails in a timely manner (timely in this case is a week which is more than reasonable for the kinds of questions we had)
2) Getting impatient with us when we called him back in order to ask questions about our loan
3) Being handed over to another loan specialist who was not familiar with the terms of our preliminary loan agreement right before we were about to sign with them

Overall, BoA left a very bad taste in our mouths and we would never do business with them if we can avoid it.

Towards the end of our headache with BoA, we contacted John Adams for a home loan inquiry. Their staff, in particular Skye and Maria, gave us the complete opposite treatment from BoA right from the beginning. I'm not sure how to even begin writing down all the things they did except to say they made us, first-time home buyers:

1) Feel knowledgeable about the whole process
2) Kept us up to date with all the major and minor deadlines along the way
3) Responded to our (often times repeated) questions/concerns by phone and email within a day (this is better service than people generally receive from any given company!)
4) Got us a rate that was competitive with BoA

Hands down, we would do business again with John Adams and would definitely recommend the team at John Adams to any potential home buyers.

Report a concern   June 20, 2016 — Rated 10 out of 10 by C.A. John Adams Mortgage Company
What do you like about our services?

John was extremely friendly and knowledgeable. We were first time home buyers and he took the time to thoroughly explain the processes and terms that go along with buying a home. He made things clear. He made us feel confident that we were making the best decision possible for our future as far as interest rate and our loan. John had great responsiveness. He always returned our calls or responded to our messages promptly. We truly appreciated the service and will recommend him to any of our friends or family interested in buying a home.

Report a concern   June 20, 2016 — Rated 9 out of 10 by R.D. John Adams Mortgage Company
What do you like about our services?

Support staff is very easy to deal with.

Report a concern   June 19, 2016 — Rated 10 out of 10 by N.K. Front Street Mortgage
What do you like about our services?

Bill is very helpful, responds quick to questions. It was a beautiful extra touch when he gave my client flowers at the closing. Great guy!

Report a concern   June 19, 2016 — Rated 10 out of 10 by J.B. John Adams Mortgage Company
What do you like about our services?

Very friendly and alway available for questions even when buying remotely in a different timezone


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