Superior Propane Customer Experience Team
.
Guelph
ON
Canada

Customer Testimonials

Report a concern   January 12, 2018 — Rated 9 out of 10 by A.W. Superior Propane Customer Experience Team
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You missed the shipment again even I booked a week ago. I called a day ago before the promised date shipment. It said my ticket was printed. Unfortunately, It still not shown up. I called again on the promised date evening. The csr mentioned my ticket still hasn't assigned driver. Asked me to wait for call back. I called and talked to the last CSR, Denise. She was very helpful and understood I nearly ran out of propane. She asked me to wait and worked behind the scene. Finally she confirmed I will get fill up within an hour. She was excellent. We got filled up at 730 pm. Our house has warmed up again.

Report a concern   January 12, 2018 — Rated 9 out of 10 by C.P. Superior Propane Customer Experience Team
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I was not happy that we ran out of propane and that I waited on hold for 52 minutes to speak with someone. When I did speak with the representative he was very nice and addressed my concerns

Report a concern   January 11, 2018 — Rated 9 out of 10 by J.H. Superior Propane Customer Experience Team
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I think you are all great - but can I suggest you put a date on this when you send.

Tku - have a great day.

Report a concern   January 10, 2018 — Rated 9 out of 10 by C.W.M. Superior Propane Customer Experience Team
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You guys are great. Thanks!

Report a concern   January 10, 2018 — Rated 10 out of 10 by L.D. Superior Propane Customer Experience Team
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Well the rep was very pleasant given he was probably being bombarded by people wanting immediate delivery for as they had run out of propane and pipes were bursting.

However, the delivery that I was advised was taking place last Thursday never happened and I have not heard back, as was requested, for any follow up on how they made out trying to deliver.

Report a concern   January 9, 2018 — Rated 10 out of 10 by N.P. Superior Propane Customer Experience Team
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We are pleased with the service!

Report a concern   January 9, 2018 — Rated 10 out of 10 by T.M. Superior Propane Customer Experience Team
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Your CSRs are very good. Every time I call I get great service. However your ability to meet your delivery dates and communicate with your clients is wanting. If you are going to miss a delivery date that YOU promised you should notify your customer. I shouldn't find out when my "smart tank" e-mails me on the Monday following the promised delivery date. If you e-mailed me and told me the delivery was delayed I wouldn't have called and then your CSRs could deal with real issues your customers are facing. Just a thought.

Report a concern   January 6, 2018 — Rated 10 out of 10 by R.B. Superior Propane Customer Experience Team
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contacted Superior during severe weather in NS,your rep. was confident,calming ,sense of humour,and left me with a feeling i was talking with a person from my local community ;she also called me back 5 minutes after our original conversation ended to inform me deliver date was now 2days sooner, which was great news.......thanks to Mildred

Report a concern   January 6, 2018 — Rated 10 out of 10 by S.W. Superior Propane Customer Experience Team
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He came on such a cold day, thank you, gave him coffee and chocolate, he was frozen.

Report a concern   January 5, 2018 — Rated 10 out of 10 by N.R.A.R.C. Superior Propane Customer Experience Team
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Have always had great help when I call
Nothing but good things to say about the staff that handle your phone

Report a concern   January 5, 2018 — Rated 10 out of 10 by A.C.S. Superior Propane Customer Experience Team
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Helpful service from Dan

Report a concern   January 4, 2018 — Rated 10 out of 10 by K.R. Superior Propane Customer Experience Team
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The customer rep Amy was excellent but unfortunately the service company for our area was very late to the appointment. The first appointment was booked for Wednesday and they were to call to give me a time. When no one called I checked with Amy who got me in touch with them. We had to reschedule due to short notice of time once they finally told us when they were coming. He said they would come for 10 am the next day and when they didn’t show up I called Amy. She called them and they now told her 2:00 pm but hadn’t bothered to tell anyone. I had told the service company we could only do the morning. They arrived around 4:00 pm without calling to say they would be even later. I had told him we couldn’t be there in the evening so it caused a big inconvenience to try and be home and we waited all day. They did not have the part needed to repair the tank and were not sure when they could get it in. We needed it fixed before Tuesday because we have house guests

Report a concern   January 4, 2018 — Rated 10 out of 10 by M.S. Superior Propane Customer Experience Team
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The lady that helped me was extremely pleasant.First name removed

Report a concern   January 4, 2018 — Rated 10 out of 10 by B.H. Superior Propane Customer Experience Team
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Ron, knowing how sick I have been and am still struggling was here as quickly as he could be . As usual he was his caring, cheerful, efficient self. we have been "friends" for a number of years, he even remembers my name - I must also take this time to thank you all - I was without propane - hence heat, I smelt propane in my basement, as I had had a leak earlier in the fall - the young lady on the service desk, was more upset than myself, she quickly arranged for Ron to come and check things - the truck with propane was not far behind - I tried to call and thank you all, but as the wait was long - I realised that there are many people with problems so I am taking this opportunity to say thank you all. We have been customers since the late 30's ( my in-laws were the first customers) We purchased propane from the company that was near Peterborough before Superior took over. I know you to be wonderfully, efficient, caring, and always interested in your customers - I do not know how much longer I will be your customer for I am about to celebrate my 84th birthday , but I will for as long as is possible Thank you again First name removed

Report a concern   January 2, 2018 — Rated 10 out of 10 by P.L.M. Superior Propane Customer Experience Team
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The technician was good as he explained what he was doing all along the way & he did go the extra mile to get us a needed part that same day.
Thank you!

Report a concern   January 2, 2018 — Rated 10 out of 10 by C.T. Superior Propane Customer Experience Team
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Very helpful, and quick thanks

Report a concern   January 2, 2018 — Rated 10 out of 10 by J.A. Superior Propane Customer Experience Team
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My first fill up.

Answered my questions and gave me relevant information.

Was great.

Report a concern   January 2, 2018 — Rated 10 out of 10 by R.D. Superior Propane Customer Experience Team
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The technician stayed with it even in the frigid weather there was a bit of communication lost between the office and the technician but everything turned out great

Report a concern   January 2, 2018 — Rated 10 out of 10 by I.L. Superior Propane Customer Experience Team
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He was very experienced and explained everything to me. Very pleasant individual. :)

Report a concern   January 2, 2018 — Rated 10 out of 10 by D.S. Superior Propane Customer Experience Team
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once I spent several hours on the phone Paula called me back and things moved forward quickly from there.
Bruce the installer on site was great to work with and did everything professionaly under very cold conditions.

Report a concern   December 22, 2017 — Rated 10 out of 10 by I.S. Superior Propane Customer Experience Team
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Going through our recent move, the entire team at Superior has been excellent from the call centre to the sales rep on through to the scheduling, installation and propane delivery. Thank you!

Report a concern   December 21, 2017 — Rated 10 out of 10 by C.W. Superior Propane Customer Experience Team
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Superior representatives have been very helpful and patient in dealing with me and my renter problems, thank you.

Report a concern   December 20, 2017 — Rated 9 out of 10 by G.T. Superior Propane Customer Experience Team
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Very good comunication - thank you

Report a concern   December 19, 2017 — Rated 10 out of 10 by Y.F. Superior Propane Customer Experience Team
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Very good service, thank you so much !

Report a concern   December 19, 2017 — Rated 10 out of 10 by H.H. Superior Propane Customer Experience Team
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Outstanding Customer Service!

Report a concern   December 19, 2017 — Rated 10 out of 10 by M.D. Superior Propane Customer Experience Team
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Customer rep assisted me in signing up for my superior.
Great service. Thanks.

Report a concern   December 15, 2017 — Rated 10 out of 10 by B.B. Superior Propane Customer Experience Team
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Very organized. Clearly spoken. Had all the facts required. Seemed genuinely interested in making sure my questions and concerns were looked after

Report a concern   December 10, 2017 — Rated 10 out of 10 by B.M. Superior Propane Customer Experience Team
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very helpful in solving my problem

Report a concern   November 28, 2017 — Rated 10 out of 10 by R.K. Superior Propane Customer Experience Team
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Excellent

Report a concern   November 23, 2017 — Rated 10 out of 10 by S.M.E. Superior Propane Customer Experience Team
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Was very courteous and did all she could to help


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