Don’t sell monthly “massages” or discounted gift certificates without clearly explaining expiration Dates. People are still willing to purchase and comply with the expirations if they are not taken by surprise that they expired. If someone pays you 120$ you don’t really have the right to keep those funds without explanation of expiration.
I appreciate you fixed one of mine due to the unbelievable family situations that we endured over the last 8 months. But I would warn anyone asking about this bad faith practice.
I’m aware of other customers coming in with expired gift certificates and being extremely furious.
Treating yourself, or someone treating you to such a luxury with the high costs of everything right now is hard enough without spas being deceptive.
Chase is amazing and I will continue to use your services one at a time.
You have a beautiful facility, lovely products. You don’t need to not give full disclosure. You will have the business.
Thank you.
My massage was perfect, but I had a gift certificate but was charged another $20.00. I feel your prices are too high. The total was right at $100.00, plus tip.