Group AP

Customer Testimonials

Report a concern   August 13, 2016 — Rated 10 out of 10 by S.T. Group AP
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They have handled everything. They're very professional and timely and we haven't had any worries. They handled everything from beginning to end. They were very helpful as well.

Report a concern   August 13, 2016 — Rated 9 out of 10 by K.K.A. Group AP
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The immediate supervisor and his boss are very efficient and have great customer service.

Report a concern   August 12, 2016 — Rated 10 out of 10 by M.C. Group AP
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We have had very good service this year and a very good guard.

Report a concern   August 12, 2016 — Rated 10 out of 10 by M.L. Group AP
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Staff has been great this summer haven't received any complaints that aren't easily fixed. Maintenance has been great and work on the offseason has been satisfactory as well.

Report a concern   August 12, 2016 — Rated 10 out of 10 by B.V. Group AP
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They have been very receptive and no issues.

Report a concern   August 12, 2016 — Rated 10 out of 10 by K.A. Group AP
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Happy with service, professionalism and timely responses.

Report a concern   August 12, 2016 — Rated 9 out of 10 by M.T. Group AP
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The lifeguard have been for the most part excellent everyone seems to love them, and they have a good rapprt with our residents. I haven't been AMAZED at the performance just because we had an incident of lifeguards leaving their bikes here at night and they getting stolen. We feel they shouldn't have had there bikes there at night. It could have prevented.

Report a concern   August 11, 2016 — Rated 10 out of 10 by C.G. Group AP
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They respond quickly to our concerns

Report a concern   August 11, 2016 — Rated 9 out of 10 by D.W. Group AP
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had a good year

Report a concern   August 11, 2016 — Rated 10 out of 10 by V.P. Group AP
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The new pool sypervisor Nick ( if I'm not mistaking) is great! He always shows up on time and communicates with me about the pool issues weekly.

Report a concern   August 11, 2016 — Rated 10 out of 10 by C.M. Group AP
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Last summer we didn't have a good lifeguard but this summer we have a great lifeguard. They have been doing great with checking in the pool, they have been doing correspondence this year. Mike has been checking in on everything. We have been very happy with him.

Report a concern   August 11, 2016 — Rated 9 out of 10 by S.L. Group AP
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Since the start of the season we've seen great improvements in the level of service provided. The pool has been clean and clear, and the lifeguards have been punctual and vigilant. We have had some trouble with pass checking, but hopefully, after identifying the problem, it will also be improved upon. Communication with the operations team has strengthened over time as well.

Report a concern   August 11, 2016 — Rated 9 out of 10 by A.H. Group AP
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Very pleased with how they are running the pool this year. They have be diligent in checking with customers to see if they belonged at our facility.

Report a concern   August 10, 2016 — Rated 10 out of 10 by T.B. Group AP
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It seems like they are rather attentive. The young man Matt Huston is available if I cant get ahold of him right away he gets back to me in a timley manner. he takes care of everything any questions or concerns I may have.

Report a concern   August 10, 2016 — Rated 9 out of 10 by C.S. Group AP
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American pool has provided consistent coverage.

Report a concern   August 9, 2016 — Rated 10 out of 10 by J.V. Group AP
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Very attentive to the pool and the residents.

Report a concern   August 9, 2016 — Rated 10 out of 10 by D.S. Group AP
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Customer service.

Report a concern   August 8, 2016 — Rated 9 out of 10 by I.D. Group AP
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As you know, I hate surveys.............this is for Mark!!!!!!! I have always been consistent about referrals. Any company is only as good as you want them to be. Must have open communication or all falls apart.

Report a concern   August 6, 2016 — Rated 9 out of 10 by P.B. Group AP
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Overall the company has been good. Staffing issues such as guards not checking pool passes and allowing patrons that either do not reside in our community enter without a pass and or not checking at all. On cell phone frequently not being attentive to patrons. George the regional pool manager for west Springfield terrace has been EXCELLENT!

Report a concern   August 5, 2016 — Rated 9 out of 10 by B.D. Group AP
What are the main reasons for the score you provided?

Service has been good, no problems reported from any residents.


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