American Pool Virginia

Customer Testimonials

Report a concern   October 19, 2017 — Rated 10 out of 10 by S.B. American Pool Virginia
What are the main reasons for the score you provided?

Treated me fairly and pretty good guards.

Report a concern   October 17, 2017 — Rated 9 out of 10 by R.M. American Pool Virginia
What are the main reasons for the score you provided?

Pool manager was fabulous and the life guards were great and we were satisfied with the service that they provided.

Report a concern   October 17, 2017 — Rated 9 out of 10 by F.B. American Pool Virginia
What are the main reasons for the score you provided?

I've had no problems with their service and I've had some questions with their reliability and that's why it's a nine.

Report a concern   October 17, 2017 — Rated 10 out of 10 by M.K. American Pool Virginia
What are the main reasons for the score you provided?

There easy to work with.

Report a concern   June 23, 2017 — Rated 10 out of 10 by T.K. American Pool Virginia
What are the main reasons for the score you provided?

My pool opened on time and the inspection was on time. Last year it wasn't a good experience and this year was better.

Report a concern   June 23, 2017 — Rated 10 out of 10 by B.G. American Pool Virginia
What are the main reasons for the score you provided?

"Because, everything has been fine expect for one little glitch. There was one time where the lifeguard closed the pool to take a break and the residents were not happy. Overall it's been really good."

Report a concern   June 21, 2017 — Rated 10 out of 10 by C.S. American Pool Virginia
What are the main reasons for the score you provided?

"Because, everything was done on time. The pool passed inspection. There just hasn't been any issues."

Report a concern   June 13, 2017 — Rated 10 out of 10 by C.G. American Pool Virginia
What are the main reasons for the score you provided?

A lifeguard was brought to the property several days before the scheduled opening to make sure she was aware & knowledgeable with the operation of the pool and to meet the hotel's management team. The pool was cleaned and ready for opening on time.

Report a concern   August 13, 2016 — Rated 10 out of 10 by S.T. American Pool Virginia
What are the main reasons for the score you provided?

They have handled everything. They're very professional and timely and we haven't had any worries. They handled everything from beginning to end. They were very helpful as well.

Report a concern   August 12, 2016 — Rated 10 out of 10 by B.V. American Pool Virginia
What are the main reasons for the score you provided?

They have been very receptive and no issues.

Report a concern   August 11, 2016 — Rated 10 out of 10 by V.P. American Pool Virginia
What are the main reasons for the score you provided?

The new pool sypervisor Nick ( if I'm not mistaking) is great! He always shows up on time and communicates with me about the pool issues weekly.

Report a concern   August 8, 2016 — Rated 9 out of 10 by I.D. American Pool Virginia
What are the main reasons for the score you provided?

As you know, I hate surveys.............this is for Mark!!!!!!! I have always been consistent about referrals. Any company is only as good as you want them to be. Must have open communication or all falls apart.

Report a concern   August 6, 2016 — Rated 9 out of 10 by P.B. American Pool Virginia
What are the main reasons for the score you provided?

Overall the company has been good. Staffing issues such as guards not checking pool passes and allowing patrons that either do not reside in our community enter without a pass and or not checking at all. On cell phone frequently not being attentive to patrons. George the regional pool manager for west Springfield terrace has been EXCELLENT!

Report a concern   August 5, 2016 — Rated 9 out of 10 by J.D. American Pool Virginia
What are the main reasons for the score you provided?

Greg is good with following up. Our pool has been maintained well this season. You didn't get a ten because I had to address the lifeguard about the cell phone as well as you guys. Alex is another supervisor also good with follow up.

Report a concern   August 5, 2016 — Rated 10 out of 10 by C.E. American Pool Virginia
What are the main reasons for the score you provided?

Great job this year.

Report a concern   August 4, 2016 — Rated 9 out of 10 by A.L. American Pool Virginia
What are the main reasons for the score you provided?

There work independently and I don't have to worry about there timeliness. The reason they didn't get a 10 is recently we have had a few incidents where they were not timely.

Report a concern   August 4, 2016 — Rated 9 out of 10 by M.L. American Pool Virginia
What are the main reasons for the score you provided?

Pool rules not being enforced consistently.

Report a concern   June 23, 2016 — Rated 10 out of 10 by J.G. American Pool Virginia
What are the main reasons for the score you provided?

Very happy with us.

Report a concern   June 23, 2016 — Rated 10 out of 10 by D.R. American Pool Virginia
What are the main reasons for the score you provided?

everything that had to be done got done. very detail orientated. on time.

Report a concern   June 18, 2016 — Rated 10 out of 10 by R.J. American Pool Virginia
What are the main reasons for the score you provided?

everything was fine


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