American Pool Philadelphia
3580 Progress Drive, Suite E
Bensalem
PA 19020
United States

Customer Testimonials

Report a concern   July 30, 2012 — Rated 10 out of 10 by T.M.C. American Pool Philadelphia
What are the main reasons for the score you provided?

This year, our pool is very clean and well maintained by the life guard staff and supervisors. Anytime I have had a question or concern, the area supervisor, Justine, has responded immediately. Only once (and it was before she had a phone I believe) did I need to contact Lisa, her boss, or senior management at the company. There are a lot of trees by the pool. Lisa recommended a leaf bagger which was a small fee compared to what some persons or companies might recommend. This has worked wonders for us to keep the pool looking clean. The residents love the fact that the life guards are attentive and really care about the pool and their job, they interact with the residents. Every time I go to or go past the pool, the life guards are busy working or chatting with residents (which is very important from a customer service standpoint for our clients). One of the lifeguards was so attentive that he also reported a hit and run to the local police department. No one was injured, it was only minor damage to a car, but taking this extra step really makes our residents feel like we are there to help and watch out for them and their safety. Good job!


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