Grease Monkey
1527 S Peoria Street
Aurora
CO 80010
United States

Customer Testimonials

Report a concern   June 12, 2017 — Rated 10 out of 10 by G.T. Grease Monkey
What do you like about our service?

When I called around 8 a.m., Johnnie told me they were very busy and suggested I come in for an oil change and tire rotation around 11:30. When I arrived they had two cars in both bays. They took mine and placed it in the line right away. All the men appeared to be working hard, including the manager. During this process He came in to ask about my choice of oil. Then in about 25 minutes He returned to show me a print-out of what they had already completed. He said they needed another 10 minutes to rotate the tires. The place started getting very busy but He and the team kept working together to get everyone's vehicle done. Everyone was greeted and treated with respect. When the manager called me up to pay, He discussed the charges and told me they had started the Van and the air conditioning was running. Nice, as it was 95 that day. A very pleasant experience. Well done!!!

Report a concern   June 11, 2017 — Rated 10 out of 10 by M.L.N. Grease Monkey
What do you like about our service?

great customer service, everyone seemed to be good at their job and working efficiently.

Report a concern   June 8, 2017 — Rated 10 out of 10 by T.C. Grease Monkey
What do you like about our service?

I have been to Grease Monkey in the past and have always been satisfied with my service. Today, I went to the location on Peoria in Aurora, Co for the first time. I was absolutely blown away with the service I received. The team there went above and beyond to make my entire experience easy. My car was cleaned with attention to detail, the services were explained to me so that I understood and did not feel taken advantage of. To finish it off, I was given a rose at the end. I will be back! Thank you!!

Report a concern   March 30, 2017 — Rated 10 out of 10 by J.W. Grease Monkey
What do you like about our service?

It was very quick, and they did a great job. I love the walk-through.

Report a concern   March 27, 2017 — Rated 10 out of 10 by B.M.C. Grease Monkey
What do you like about our service?

I brought in two cars and wanted to leave one and pick it up later. The manager was fine with that. That made our day a little easier as we went and ran some errands. Thanks!

Report a concern   March 24, 2017 — Rated 9 out of 10 by T.S. Grease Monkey
What do you like about our service?

Today I was in for an oil change, tire rotation, and air filters. I wanted to let you know about a problem that frustrated me but then was well taken care of by your store manager there, Alan.

One of the air filters my car needed had to be sent over from another location and he said it would take 10 minutes. It took much longer. He called several times to find out the status over the course of about 2 hours. Each time the response over the phone was "she is on her way, be there in 10 minutes." Then it was "she is on her way, be there in 5 minutes." I was getting very frustrated and perturbed. But Alan handled it well, after the first forty-five minutes or so he apologized and said he would offer me a discount for the inconvenience and delay. I thought that was a very nice gesture. By the time we got to the 2 hour point before the delivery person finally arrived after numerous phone calls to check on the status, I was getting really frustrated that they had kept saying "5 minutes to get there," yet it took so long. Alan jumped in to handle it and offered me a free oil change the next time I came in, which once again was a great way to handle it.

I realize that stuff happens and when you are relying on others to meet a schedule, it doesn't always happen. What makes for a good manager and a company's good reputation is when it is handled well. You have a gem there in Alan. He handled it well and kept you guys from losing me as a customer.

Thank you,

Name removed
Phone number removed

Report a concern   March 24, 2017 — Rated 9 out of 10 by T.S. Grease Monkey
What do you like about our service?

Good Customer Service in a difficult situation.

Report a concern   March 18, 2017 — Rated 10 out of 10 by B.T. Grease Monkey
What do you like about our service?

Fast, friendly staff. They don't try to up sell like crazy like most do. Honest.

Report a concern   March 16, 2017 — Rated 10 out of 10 by M.W. Grease Monkey
What do you like about our service?

They're very good about asking what I want very friendly do a good job

Report a concern   March 1, 2017 — Rated 10 out of 10 by C.L. Grease Monkey
What do you like about our service?

These guys were great! I will be going back!

Report a concern   February 17, 2017 — Rated 10 out of 10 by S.J.B. Grease Monkey
What do you like about our service?

Great! One-on-one relationship with your customers talking to them letting us know our options. A very enjoyable experience thank you.

Report a concern   February 7, 2017 — Rated 10 out of 10 by R.P. Grease Monkey
What do you like about our service?

Everyone was super friendly and they left a rose on my dashboard!

Report a concern   January 12, 2017 — Rated 10 out of 10 by B.D. Grease Monkey
What do you like about our service?

The staff is friendly, but more importantly, they are knowledgeable. They take the time to explain options and what they've done in terms that everyone can understand while still being professional.

Report a concern   January 3, 2017 — Rated 10 out of 10 by V.H.R. Grease Monkey
What do you like about our service?

The friendly staff and quick serfvice

Report a concern   December 20, 2016 — Rated 10 out of 10 by M.B. Grease Monkey
What do you like about our service?

The gentlemen working there today were great! Super friendly and didn't try to upsell me and vacuumed my nasty car (I have two young children) and even left me a nice flower on my dashboard when they were done. They wished me a "happy holidays" as I was leaving. Great service!

Report a concern   December 7, 2016 — Rated 10 out of 10 by K.L. Grease Monkey
What do you like about our service?

Fast, friendly service. The team was great, didn't try to sell me anything I didn't need and let me know about sales on what I did need.

Report a concern   November 30, 2016 — Rated 10 out of 10 by J.B. Grease Monkey
What do you like about our service?

Very pleasant and tentative staff personnel in servicing my 1997 Chevy Silverado C 1500. The general manager Caesar explained the details of each service performed and offered to show the services were performed also what other needed services to be accomplished on my truck. The staff was very professional, attention to detail and courteous in the way that they have treated me. I would highly recommend my friends and family to use our services in the future.

Report a concern   October 27, 2016 — Rated 10 out of 10 by T.H. Grease Monkey
What do you like about our service?

The people were very nice and there was NO wait at all! :)

Report a concern   October 19, 2016 — Rated 10 out of 10 by M.C. Grease Monkey
What do you like about our service?

Everything that was done to my vehicle was explained to me in detail, every employee I came in contact with was very pleasant and helpful, I have never had this kind of service at any other grease monkey I have visited in the past

Report a concern   October 5, 2016 — Rated 10 out of 10 by S.K. Grease Monkey
What do you like about our service?

No wait, very friendly nice and professional employees


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