Grease Monkey
375 Ware Ave.
Rockford
IL 61107
United States

Customer Testimonials

Report a concern   December 2, 2017 — Rated 10 out of 10 by D.H. Grease Monkey
What do you like about our service?

No high pressure to buy something I don't need or want.

Report a concern   November 30, 2017 — Rated 10 out of 10 by M.G. Grease Monkey
What do you like about our service?

I’m a young female and normally at places like these we tend to get taken advantage of because we don’t know much about cars. Knowing this going into getting my car looked at I knew I had to be careful. The people who worked here explained everything so I understood it and made sure I got what I needed to get done.

Report a concern   November 18, 2017 — Rated 10 out of 10 by D.L. Grease Monkey
What do you like about our service?

Without a doubt, BEST SERVICE I have EVER encountered from an oil change!!!! These men, every single one of them, were friendly, courteous, and over the top helpful! They explained everything to me, didn't talk down to me or talk to me like I was stupid, and explained everything I needed done and why. Explained to me what would happen if I chose not to have anything fixed, and explained that my car would still run, but would be horrible on gas mileage. They were SO nice. I have had very horrible experiences before, where the men were condescending and even talked about me, openly making fun of me so I could hear them, so I always dread getting my oil changed. I will 100% go back to this location every time I need my oil changed!!!!!!! Thank every one of those guys from last night, they were employees you should be VERY proud of!!!!!!!!!!!!!!

Report a concern   November 9, 2017 — Rated 10 out of 10 by M.S. Grease Monkey
What do you like about our service?

Not only was my oil change prompt and courteous, but I met a young mother with her daughter that was there for brake repair. Through absolutely no fault of the Grease Monkey crew, she had been there for 3 hours. A problem with the parts service had caused a delay. But the Grease Monkey crew was doing absolutely everything in their power to make it right. Even offering to buy them breakfast, or even drive them home to await the repairs. I've been in retail a long time, and I know when someone simply talks about the importance of customer service, and when someone takes it to heart, and goes that extra mile. The Grease Monkey crew was going more than the extra mile to do right by this lady, showing that they truly do care about their customers. It is what will keep customer like her, and myself, coming back. Thank you.

Report a concern   November 9, 2017 — Rated 10 out of 10 by A.L. Grease Monkey
What do you like about our service?

Yesterday I went in to get my brakes serviced as soon as they opened and 4 hours later they were fixed, but what would have been an awful experience turned into something that made my day because the customer service aspect was outstanding. It wasn't at all the technicians fault that this occurred. However the people delivering the parts was not at all aware of what they were doing apparently. I would like to thank all the men that took care of my daughter and myself with buying us breakfast and offering everything they could just to make us happy. They went above and beyond for us and I really appreciate everything they did and will always go back to that location just due to the fact they went above and beyond what was expected and I don't see anyone else doing what they did and I've been going to Grease Monkey for a long time now.

Report a concern   October 28, 2017 — Rated 10 out of 10 by D.K. Grease Monkey
What do you like about our service?

Goes great. Very fast. Very informative!

Report a concern   October 20, 2017 — Rated 10 out of 10 by T.C. Grease Monkey
What do you like about our service?

Speed, no appointment needed, price.

Report a concern   October 15, 2017 — Rated 10 out of 10 by N.G. Grease Monkey
What do you like about our service?

Very convenient

Report a concern   August 18, 2017 — Rated 10 out of 10 by L.O. Grease Monkey
What do you like about our service?

Guys at this location are very pleasant and knowledgeable!!! Not pushy either!!!

Report a concern   August 11, 2017 — Rated 10 out of 10 by K.S. Grease Monkey
What do you like about our service?

Fast Service
Employees care about the work being done

Report a concern   August 10, 2017 — Rated 10 out of 10 by B.H. Grease Monkey
What do you like about our service?

Speed, convenience, and vehicle history management.

Report a concern   August 5, 2017 — Rated 10 out of 10 by J.K. Grease Monkey
What do you like about our service?

Service was fast and professional

Report a concern   June 26, 2017 — Rated 10 out of 10 by L.R. Grease Monkey
What do you like about our service?

I went to your service station because my wife's car had 5% oil life remaining (according to the computer in the car). They noticed my last oil sticker (from another dealer) was not yet expired. After checking the oil, they agreed it was not due for an oil change, so they sent me on my way. It was most likely due to the last service station not resetting my oil change settings.

I can be extremely critical of bad service, but I can also be extremely grateful for great service. I want to thank the technician(s) who brought this to my attention. Please commend them if possible, and know that I will always prefer your services in the future based on this one visit.

Rockford, IL, Ware Avenue location. Monday, 6/26 at 12:30 pm

Thank you!!

Report a concern   June 18, 2017 — Rated 10 out of 10 by B.W. Grease Monkey
What do you like about our service?

I WAS IN AND OUT VERY QUICKLY STAFF WAS GREAT AND INFORMATIVE.
THE LOCATION WAS 1701 EAST RVERSIDE BLV. ROCKFORD ILLINOIS BUT THAT WAS NOT A OPTION ON YOUR LIST ON PRIOR PAGE.#186

Report a concern   May 26, 2017 — Rated 10 out of 10 by J.C. Grease Monkey
What do you like about our service?

Your staff was very friendly knowledgeable about their job your establishment was extremely clean I dealt with Mike and Eddie and both of them were extremely helpful explained everything that they're doing to the vehicle gave awesome recommendations extremely friendly and very courteous will definitely return every month for an oil change or at my recommended date and will refer my friends and family and anybody at that matter to always go to Grease Monkeys In fact your establishment was the cleanest I've ever seen including the bathrooms I Actually complimented them on it the waiting area was very comfortable with plenty of reading material and complimentary beverages completely satisfied with my experience

Report a concern   May 12, 2017 — Rated 10 out of 10 by J.F. Grease Monkey
What do you like about our service?

Excellent Customer service

Report a concern   February 20, 2017 — Rated 10 out of 10 by D.R. Grease Monkey
What do you like about our service?

First let me say to error is human. I had my brakes done on your riverside shop. The employee didn't have the knowledge on brakes he should have. I left a poor review. I called the store and your market manager Josh Barnes happen to be their and answered. I explained my problem and he was eager to help resolve it. He had me out their the next day. Super friendly and apologetic for my bad experience. He fixed the problem and left me feeling better about your business. Because of your manager I will come back knowing if something goes wrong your company will take care of the problem a.s.a.p. The business world needs more Josh Barnes.

Report a concern   December 10, 2016 — Rated 10 out of 10 by M.R. Grease Monkey
What do you like about our service?

Polite and friendly.

Report a concern   October 31, 2016 — Rated 10 out of 10 by S.K. Grease Monkey
What do you like about our service?

Very friendly and knowledgeable service. The staff always make you feel welcome and comfortable.

Report a concern   August 27, 2016 — Rated 10 out of 10 by B.W. Grease Monkey
What do you like about our service?

very quick, well done and technicians knew what they were doing.


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