Grease Monkey
1503 North Main St.
Normal
IL 61761
United States

Customer Testimonials

Report a concern   May 20, 2017 — Rated 10 out of 10 by M.S. Grease Monkey
What do you like about our service?

The service was excellent along with the staff being very informative.

Report a concern   May 19, 2017 — Rated 10 out of 10 by K.C. Grease Monkey
What do you like about our service?

Friendly and professional employees who take the time to explain their recommendations. Clean waiting room.

Report a concern   May 18, 2017 — Rated 10 out of 10 by J.P. Grease Monkey
What do you like about our service?

Adam at the Normal IL location is a very knowledgeable and professional mechanic. He treats my car like it's his own. I've taken several different vehicles to Grease Monkey and have always had a great experience. Adam goes the extra mile and the prices are reasonable. I can trust him and Charles to give me the best price for work that's done right. Unlike other mechanic shops in town, Grease Monkey has a reputation for treating their customers fairly, honestly, and with respect. Charles at the Normal shop has great customer service skills and I can trust his recommendations regarding service needed on my vehicles. In the past I've taken vehicles to other service centers in town and have felt taken advantage of. I don't worry about that with the Grease Monkey shop in Normal. It's a great feeling just to know they're here to help whenever I need them. I highly recommend Grease Monkey in Normal IL to anyone who's looking for a reputable, honest repair and service shop.

Report a concern   May 18, 2017 — Rated 10 out of 10 by D.K. Grease Monkey
What do you like about our service?

Very friendly staff. Services were done quickly and efficiently. They even gave me a $20 discount.

Report a concern   May 10, 2017 — Rated 10 out of 10 by J.Z. Grease Monkey
What do you like about our service?

I had an issue with my vehicle from a franchise store in Cheyenne, WY while on vacation. When I went to the Bloomington, IL location they were not very pleasant with me and didnt have very good customer service. After leaving that location, I went over to the Normal, IL location and discussed the situation with the Manager Adam. Without question, they took care of my situation. Adam and his crew both days I was in there, were nothing but awesome. They were all at the utmost professional, friendly and hard working group i've ever met. Ive worked in a dealership and have used many different oil changing businesses but these guys at the Normal, IL store top all of them. I usually do my own oil changes because I do not trust anyone else to do it but now I will be having all my oil changes and work done at the Grease Monkey in Normal, IL. Thank you guys very much for your time and patience on my project and I will be looking forward to seeing you guys every 3,000 to 5,000 miles!

Report a concern   May 9, 2017 — Rated 10 out of 10 by R.K. Grease Monkey
What do you like about our service?

Fast, comprehensive

Report a concern   May 9, 2017 — Rated 10 out of 10 by J.P. Grease Monkey
What do you like about our service?

Cheap and quick

Report a concern   May 8, 2017 — Rated 10 out of 10 by S.N. Grease Monkey
What do you like about our service?

Courtesy.....Honest, do not try to sell services not needed....Excellent full service care.

Report a concern   May 6, 2017 — Rated 10 out of 10 by S.Z. Grease Monkey
What do you like about our service?

I was very impressed with the prompt service I received. The guys at Grease Monkey changed my brake pads and tires and did a great job. Thanks!

Report a concern   May 3, 2017 — Rated 10 out of 10 by D.G. Grease Monkey
What do you like about our service?

I went to Grease Monkey because I needed a headlight changed and changing it required going through the wheel well. I was charged $5 for this service. I had previously had this done at a competitor (Meinike) and was charged $45. My technician (Chris?) was super not only to me but to everyone else there. I intend to be a repeat customer.

Report a concern   May 1, 2017 — Rated 10 out of 10 by R.B. Grease Monkey
What do you like about our service?

Great Service and real personable individuals who worked there. I've been to plenty of similar places where you feel like they are attempting to upsale and scam you every chance the get BUT GREASE MONKEY is not like that at all. Of course, they provided me with recommendations based on their expertise but never once did I feel pressured. Thanks for the great service. You guys have earned my lifetime loyalty!!!

Report a concern   April 27, 2017 — Rated 9 out of 10 by J.H. Grease Monkey
What do you like about our service?

explained everything to me in ways i would understand

Report a concern   April 25, 2017 — Rated 10 out of 10 by L.T. Grease Monkey
What do you like about our service?

Service was done quickly and they shared with me exactly what they did with the car.

Report a concern   April 22, 2017 — Rated 10 out of 10 by J.R. Grease Monkey
What do you like about our service?

The staff are all hard workers and straight shooters.

Report a concern   April 20, 2017 — Rated 10 out of 10 by K.M. Grease Monkey
What do you like about our service?

Coupons and always friendly

Report a concern   April 18, 2017 — Rated 10 out of 10 by D.C. Grease Monkey
What do you like about our service?

Quick complete service and most of the time doesn't require an appointment so can just walk in and be out at a reasonable time frame

Report a concern   April 15, 2017 — Rated 10 out of 10 by M.H. Grease Monkey
What do you like about our service?

Tim, was very informative about the services offered and the timeframe to which I could expect to be taken of.

Report a concern   April 15, 2017 — Rated 10 out of 10 by K.H. Grease Monkey
What do you like about our service?

Very friendly and helpful

Report a concern   April 15, 2017 — Rated 10 out of 10 by E.M.C. Grease Monkey
What do you like about our service?

I love that the guys are thorough. Also, when they discuss my car's issues with me, they do not assume that I know nothing about cars. If they see I understand what they are saying, they continue to use the same kind of language to continue the explanation. If I look confused or ask a question, then they provide an explanation. I also like that they are prompt and have great attitudes. They are friendly and easy to talk to. And if there is a current discount offer, they make sure it gets applied.

Report a concern   April 4, 2017 — Rated 10 out of 10 by L.M.M. Grease Monkey
What do you like about our service?

I like the knowledgeable, courteous staff, the wait time for service, the price.


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