Normal: 1503 North Main St
1503 North Main St.
Normal
IL 61761
United States

Customer Testimonials

Report a concern   January 13, 2017 — Rated 9 out of 10 by A.C. Normal: 1503 North Main St
What do you like about our service?

I loved how quickly they got me out. I was only there for no more than 20 minutes. I also like how I didn't feel pressured to buy/replace anything. When they told me what was wrong with my car when they inspection, they listened to me when I said what I wanted to do that day and what I didn't want to do that day.

Report a concern   January 11, 2017 — Rated 10 out of 10 by J.H. Normal: 1503 North Main St
What do you like about our service?

Service was timely and thorough. No attempt to try to "build" the charges - just did what I asked and gave honest assessment of what might be needed in the future.

Report a concern   January 10, 2017 — Rated 10 out of 10 by S.C. Normal: 1503 North Main St
What do you like about our service?

I was able to use my coupon for a full service oil change that came with other perks. It was done in a timely manner and is very satisfied with my service.

Report a concern   December 31, 2016 — Rated 10 out of 10 by I.W. Normal: 1503 North Main St
What do you like about our service?

highly professional, detail and service oriented. ability to make appointment, prompt and timely service (little to no waiting). appears to treat all customers fairly regardless of age, gender, or race. appreciate closed circuit television in order to watch service being performed. free water and coffee is a welcome addition as well.

Report a concern   December 30, 2016 — Rated 9 out of 10 by J.J. Normal: 1503 North Main St
What do you like about our service?

Usually fast and efficient, and the Price for a basic oil change.

Report a concern   December 29, 2016 — Rated 10 out of 10 by D.L. Normal: 1503 North Main St
What do you like about our service?

Technicians are always friendly and professional. They do a great job.

Report a concern   December 24, 2016 — Rated 10 out of 10 by J.A.P. Normal: 1503 North Main St
What do you like about our service?

Quick efficient service!

Report a concern   December 20, 2016 — Rated 9 out of 10 by P.D. Normal: 1503 North Main St
What do you like about our service?

very friendly and they and the men were willing to explain every thing to me that they were doing to my car

Report a concern   December 10, 2016 — Rated 10 out of 10 by B.B. Normal: 1503 North Main St
What do you like about our service?

These days, you don't get much for your dollar. So, I was surprised when in the entry-level service, my vehicle was vacuumed, windows cleaned, and every step of the way, the tech was kind enough to share their findings, but I never felt pressure to do it here, yesterday, and that I was wrong if I didn't. The staff was conscientious, kindly explaining procedures and services to other patrons. Very good experience.

Report a concern   December 8, 2016 — Rated 10 out of 10 by D.C. Normal: 1503 North Main St
What do you like about our service?

Way the crew checked and double checked all details of the services done and the extras of window cleaning tire checks etc.

Report a concern   November 26, 2016 — Rated 10 out of 10 by S.B. Normal: 1503 North Main St
What do you like about our service?

Techs were great.

Report a concern   November 21, 2016 — Rated 10 out of 10 by S.J. Normal: 1503 North Main St
What do you like about our service?

The thorough inspection, and honesty, and not trying to tell me other things are wrong with my car

Report a concern   November 15, 2016 — Rated 10 out of 10 by M.J.K. Normal: 1503 North Main St
What do you like about our service?

I stopped in for an oil change and received such excellent service. Adam was great. He found a mouse house in my air cleaner box and removed them alive! What a sweetie!! He checked out my entire car, found some things that needed attention and fixed them all after checking with me. I really felt like he cared about my ride. Customer service above and beyond. I will absolutely return there for service and will recommend this location to friends and family!

Report a concern   November 2, 2016 — Rated 9 out of 10 by A.M. Normal: 1503 North Main St
What do you like about our service?

It's quick and convenient! They aren't pushy either with added services.

Report a concern   October 29, 2016 — Rated 9 out of 10 by K.L. Normal: 1503 North Main St
What do you like about our service?

The workers were thorough, and they invited me to the garage to show me exactly what they were cleaning and adjusting.

Report a concern   October 28, 2016 — Rated 10 out of 10 by C.D. Normal: 1503 North Main St
What do you like about our service?

I use to come to this location a year ago and disliked the technicians costumer setvice,always was a long wait time but this experience will bring me back to this location because The technician went beyond the Oil change showed me some things I didn't know. and modt of all tool his time ..

Report a concern   October 23, 2016 — Rated 9 out of 10 by A.W. Normal: 1503 North Main St
What do you like about our service?

Kept me informed.
Sought to give me the best deal for the work done.
Stayed after time to get my car fixed and were happy to do so.

Report a concern   October 17, 2016 — Rated 10 out of 10 by V.B. Normal: 1503 North Main St
What do you like about our service?

The man who helped me was very friendly, helpful, and gave me great information. The service was also quick and affordable. Thank you!

Report a concern   October 7, 2016 — Rated 10 out of 10 by L.M.M. Normal: 1503 North Main St
What do you like about our service?

I was in a bad way. My car barely made to your store. I had a major oil leak on my way home from work and didn't know what to do. I pulled in and Adam came straight over to assist. He listened to my explanation of what was happening with my car and answered my questions. He was able to look at my car with only a short wait. He was able to properly diagnose the issue of a bad oil pressure sensor quickly. He quoted me a surprisingly great price and offered a very quick time frame for the repair. Devin was also very polite and helpful in answering my questions. Adam did a great job on the repair. I am very pleased with the whole experience. I will definitely be returning to the 1503 North Main St Normal IL Grease Monkey location for my oil changes and whatever other auto repair / maintenance services you offer. I will highly recommend you guys to everyone I know. Thanks so much.

Report a concern   October 5, 2016 — Rated 10 out of 10 by Z.A. Normal: 1503 North Main St
What do you like about our service?

Very friendly knowledgeable staff.


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