Grease Monkey
1503 North Main St.
Normal
IL 61761
United States

Customer Testimonials

Report a concern   April 27, 2017 — Rated 9 out of 10 by J.H. Grease Monkey
What do you like about our service?

explained everything to me in ways i would understand

Report a concern   April 25, 2017 — Rated 10 out of 10 by L.T. Grease Monkey
What do you like about our service?

Service was done quickly and they shared with me exactly what they did with the car.

Report a concern   April 22, 2017 — Rated 10 out of 10 by J.R. Grease Monkey
What do you like about our service?

The staff are all hard workers and straight shooters.

Report a concern   April 20, 2017 — Rated 10 out of 10 by K.M. Grease Monkey
What do you like about our service?

Coupons and always friendly

Report a concern   April 18, 2017 — Rated 10 out of 10 by D.C. Grease Monkey
What do you like about our service?

Quick complete service and most of the time doesn't require an appointment so can just walk in and be out at a reasonable time frame

Report a concern   April 16, 2017 — Rated 10 out of 10 by V.B. Grease Monkey
What do you like about our service?

Friendly, always explains everything, fast and efficient. I trust these guys and I can't always say that about a lot of places. Always a good experience.

Report a concern   April 15, 2017 — Rated 10 out of 10 by M.H. Grease Monkey
What do you like about our service?

Tim, was very informative about the services offered and the timeframe to which I could expect to be taken of.

Report a concern   April 15, 2017 — Rated 10 out of 10 by K.H. Grease Monkey
What do you like about our service?

Very friendly and helpful

Report a concern   April 15, 2017 — Rated 10 out of 10 by E.M.C. Grease Monkey
What do you like about our service?

I love that the guys are thorough. Also, when they discuss my car's issues with me, they do not assume that I know nothing about cars. If they see I understand what they are saying, they continue to use the same kind of language to continue the explanation. If I look confused or ask a question, then they provide an explanation. I also like that they are prompt and have great attitudes. They are friendly and easy to talk to. And if there is a current discount offer, they make sure it gets applied.

Report a concern   April 4, 2017 — Rated 10 out of 10 by L.M.M. Grease Monkey
What do you like about our service?

I like the knowledgeable, courteous staff, the wait time for service, the price.

Report a concern   April 3, 2017 — Rated 10 out of 10 by N.B. Grease Monkey
What do you like about our service?

I like that the mechanics are willing to go and show you what they have done. It is nice to be able to be there and have a say on what happened as well as hear what suggestions are needed at the time of service.

Report a concern   March 29, 2017 — Rated 10 out of 10 by S.S. Grease Monkey
What do you like about our service?

Quick polite service

Report a concern   March 28, 2017 — Rated 10 out of 10 by B.B. Grease Monkey
What do you like about our service?

Speed of service, location, courteous staff

Report a concern   March 27, 2017 — Rated 10 out of 10 by B.B. Grease Monkey
What do you like about our service?

I like that Grease monkey uses Mobil products and that every time I come into the store, I am always greeted and service is always prompt. I use the Peoria location for my oil changes but had to stop into Normal and see if they could get me in and Tim ( I believe was his name) was very courteous and helpful.

Report a concern   March 24, 2017 — Rated 10 out of 10 by K.V. Grease Monkey
What do you like about our service?

staff is professional, knowledgeable, and respectful; staff always willing to investigate any problems/concerns and report back honestly, never feel like I am trying to be sold unnecessary things or pressured into more expensive products, staff always talks through and shows me what they did or see under the hood, staff generally explains things very well to a person with minimal knowledge of cars

Report a concern   March 23, 2017 — Rated 10 out of 10 by L.W. Grease Monkey
What do you like about our service?

FABULOUS customer service...... !!! Prices, Professionalism, location

Report a concern   March 7, 2017 — Rated 10 out of 10 by M.J. Grease Monkey
What do you like about our service?

The guys there are always very courteous, knowledgeable, and get my oil change done as quick as possible.

Report a concern   March 3, 2017 — Rated 9 out of 10 by D.G. Grease Monkey
What do you like about our service?

Test, test

Report a concern   March 3, 2017 — Rated 9 out of 10 by C.W. Grease Monkey
What do you like about our service?

They let me know everything that was going on from start to finish

Report a concern   February 17, 2017 — Rated 9 out of 10 by D.L. Grease Monkey
What do you like about our service?

I always receive great service at this location, however on this recent visit the timer on the screen that said your service is guaranteed ran over by several minutes. The technician never mentioned it. So what's the purpose of the timer on a big screen tv? When I got home I checked to see if my oil life had been reset on my vehicle and it had not. I was disappointed in this visit. It was a new technician that I had not met before, I believe his name is Randy. I take both of my vehicles here and I will return, but I was disappointed at my last visit.


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