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What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for reaching out, I see that you're definitely an MBO wiz :) We have merged your account as you requested. Please feel free to give us a call if anything more is needed!
Thank you for your feedback and we are glad to hear that you're enjoying our prenatal classes! We just wanted to note that our policy on class pack expirations is fairly relaxed compared to many other studios. We give 5 months to use a 10-class card, plus a complimentary 1-month extension after that if you still have any remaining classes. Additionally, if you still need more time to use classes, you will never lose them... we simply ask that you pay for a single to continue reactivating expired classes. All of this means that you have plenty of time to use up your class card!
Thank you for your feedback and we are sorry to hear this class wasn't for you. We aim to offer a variety of different class styles and levels to suit everyone's needs, so please do try our vinyasa classes and other specialty offerings for a different kind of vibe and pace!
Thank you for your feedback. We are very sorry to hear this but when your son showed up for class last night his 10-day trial had already expired and he had no more classes to use. Our yoga advisor who was working the desk last night told him this. She is very fond of your son and certainly felt bad having to turn him away; however he was all out of classes to use. Your son understood and attempted to call you but could not get through. He thanked the advisor for everything and did not seem upset when he left. We are sorry your call was missed - did you leave a message? We are happy to talk more about this over the phone if you'd like to give us a call.