based on 2094 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
sales, service, and finance departments are all awesome!! Highly recommend going to them before going to the giants, Camping World or Gander, who really don't care about you and will say anything to make the sale.
Yes at this point I would. The service contact was very friendly and I was given an appointment very quickly which , impressed me.
The charged for the work I did have done was reasonable
There actually seems to have been a real change in Alpine Haus service department
Vic was wonderful!
Honestly we were pretty disappointed with the appointment. We were quoted a very different price and it seems that very little was done to look into the problems we reported. The air conditioner still doesn't work and now we are out almost $600 ($300 more than originally quoted) with no answers. I will wait for camping world next time.
They ailed me out with minor emergency. They did a good job of keeping me informed and were reasonably priced.
To call people back and to let them know when the service is done. don't wait for us to call to see if it is done.
They broke my brand new camper winterizing it with compressed air by not opening all the valves then fixed it under warranty 3 times when I got it back it had 3 more leaks I fixed myself now they are trying to charge me for repairs
Camper is brand new and I have a 7 year bumper to bumper warranty on top of manufacturers warranty
Oh and never returned my keys drove 2 hours to pick it up after hours and had to send my done through a window to un lock it for my vacation
Everyone was so professional - from seeing the RV for the first time to replacing the awning which we requested - knowledgeable staff in every department. We are enjoying our new RV!
Thank you so much!
We are writing this late due to 2 deaths in the family.
We were so completely happy and satisfied with Don our salesperson, Service that installed the tow bar and Kyle who arranged finance for us. We paid &1,000 prep fee which I was told included cleaning of the motorhome. That was obviously not the case!!! The inside was filthy, disgusting!!!! Dust and dirt everywhere! We tried to use the sofa couch for guests and were horrified what was under there!!!! Giant dust balls, tons of tissues, dog bone and copious amounts of fur!!!!!! We were mortified that our guests had to see this!!!!!
Insides of cabinets were dirty and full of crumbs!!! I had to clean them all before I could put our things in!!! Sadly, with such a good experience with the sales and service side the the”prep” cleaning was horrible!!
Tom and Linda Moshier
Friendly atmosphere of service staff and sales personnel. The store has an excellent inventory of needed products.
Our experience with heather and Kyle was fantastic! Heather spent so much time with us and was very patient as we made our decision. Our walkthrough was very thorough and educational. What a difference from our previous dealer. Thank you.
Perfect
They will work with me to resolve the issue
Our camper has been winterized every year by Alphin Haus. We opened our camper this year to find very little antifreeze in the lines. We experienced a break in our lines during our camping trip. After the trip with no water, we took the camper to Alphin Haus. We were then charged a fee for diagnostics only to be told that there were several breaks in our lines that were clearly caused by a bad winterizing. When we asked for a refund of our diagnostic fee, we were given some lame excuse that Alphin Haus wasn't responsible for any damage. Yet it was all covered under warranty.
It should be made clear to customers that there is a deadline to winterizing your camper of October 15th. This was never told to us. Also, what is the sense of having a 4 season camper if you can't use it after Oct 15.
This is just the resent issue with the service department. We have not had one positive experience with the service department at Alphin Haus in Port Jervis. We purchased a "higher end camper" and have had nothing but issues with it. Our family have used this camper 5 times since purchased and the camper has been in the shop (Port Jervis) more times than we have used it.
Excellent service
Service was done in a timely and professional manor. Mike was always available to answer questions and keep things moving along.
Lifesavers. We had to drop in unannounced while on a trip an you we’re able to help us! Thanks!
The service department needs a lot of improvement. Better drop off hours. Return phone calls! Left 4 messages and no call back. When asked to update contact info please do it.
The salespeople are great and the service department has been excellent. We love our camper!
Close to home.
5 year old residence 401 loft had another leak which I didn’t know until I had to replace the refrigerator that died. and the maintenance guy almost went through the floor putting in the frig. I believe that it is the same issue that you had to fix on the other side on the pumpout. I now have to replace the floor at my cost cause you can’t do anything to back the product that you sold. Keystone won’t do anything to back the products that they made. It is only 5 years old. The camper was purchased at Saratoga ny
FYI I work at a campground.
Getting an appointment for service was very fast, ie. the next day. I chose to leave my RV but it was ready the same day. All of the employees that had contact with were very friendly. the issues I had with the power jack and the anti-sway bars were resolved.
I.had to pay for a repair that did not work. Now they want to order a new part and i have to come back again. Very inconvienient.
Staff were always friendly and accommodating. Unfortunately I had a problem with my RV which was my main living situation so had to stay in hotels while it was being fixed. Is there any way I can be reimbursed for the charges for the hotels?
The customer service was excellent, except for the original salesperson we worked with. The first sales person was rather rude and sarcastic but when he left and a different salesperson, Tom, stayed late past closing with us because we drove so far to see the fifth wheels, we were extremely happy. Tom and the manager, Justin were extremely knowledgeable and accommodating!! We ended up purchasing a bigger model then we originally looked at. The finance manager, Dennis, was also extremely thorough and accommodating and made the finance process very easy, even with our two little children running around everywhere. While our initial experience wasn’t great, the customer service provided by the rest of the team surpassed our expectations.
They have been responsive and honest. Easy to deal with. And they know if a mistake had been made and stand behind there service. N
Nice friendly people. My appointment was 11AM, service was performed promptly, they did a great job, and I was on my way by 1PM.
You sell Grand Design - I'm a big fan. Your service department is much better than your competition
Your repair man broke my gas valve on my refrigerator it has been weeks and it still has not been replaced. They tell me they’re having difficulty locating one. But in the meantime we occasionally lose power due to storms in my refrigerator cannot switch over to gas therefore I have to throw out my perishable items because my refrigerator gets too warm. your company needs to figure out how to rectify the situation