based on 2094 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mike and Brian are great representatives of your business. They are knowedgeable and go above and beyond.
Made an emergency service call and fixed problem quickly. Thanks!
I have bought 2 campers and a Boat from you. Always great service.
Very happy with the service.
We love our RV. Our property at home has not been able to store/park it and the team at Alpin Haus has been wonderful to work with over the past few years to take care of my rig, winterize, store safely, repair issues that were usually my doing, and always have it ready for me as promised! My property just got setup to accommodate the big rig, so it is home here now but we had such a wonderful experience working with Alpin Haus!
I felt very confortable with Mike when he showed me the trailer, he took his time to explain everything about it. Never felt any kind of pressure from him into buying something.
The negotiation went pretty smooth and when I came to pick up the RV Chris was great during the walk through, very knowledgeable I can say.
When we finish the paper work with Dennis, he was very clear explaining everything.
Great place to visit if are looking to buy an RV.
Rigo.
We have had several issues with unit and your so called warranty covers nothing. You have made same repair multiple times and it is worse than before
Recall
Prompt and courteous! Looks for solutions and will call you back!
Very Good Service Thank You Dave,Enjoyed the camping Store.Waiting Area.Coffee,etc.
Communication is good, workmanship and timeliness also good
friendly and helpful
Service department access and assistance was not one that I would recommend
I had a service tech come out to look at my new campers AC unit because it was leaking.
Found out the condenser was freezing up. Nothing was done beyond that. Earlier this week the unit was blowing ice chunks out. I shut it off, contacted my Saleman and so far Haven’t heard anything back. I spoke to our campground RV repair guy and he seems to think the AC isn’t full charged.
I need someone to look at this.. camper isn’t even a couple months old. Very disappointing
Thank You to the staff at Amsterdam Alpin Haus. We had a great experience. Steve our sales man was patient with us as we looked at several units. Very knowledgeable also. Vickey the finance manager was great. Thanks to Dominic for a great job with the demo. John did a great job with explaining and demoing the 4 point hitch to me. Kyle was great with the final paperwork. Jerry the parts manager was very helpful and knowledgeable. Gary was very helpful by pulling out the camper we were looking at so we could see it with the awnings out. Also picking up our old camper that we traded in. Also a big thanks to Shannon for looking in our old camper after we left for something my wife thought she left in the camper.
Very happy with how quick they were able to fit me in on the day of my trip. Techs seemed genuinely happy to help!
Friendly, courteous and knowledgeable staff. Reasonable pricing. Clean, modern, well equipped facility.
Pickup time was at 3pm. We expected to have a walk through of the camper so we could see everything. Service was still putting this together on the camper when we arrived. It was clear sales dropped the camper on service at the last minute and told them to get the camper ready quickly because the buyer was coming. The one positive is that the gentleman from service was squared away and helpful.
They fixed our problem if the drawer not closing with an extra step to insure that it stays closed
Everybody at Alpin Haus was very friendly and was able to accommodate to my needs. They gave multiple options of similar layouts that we liked, and my representative bargained for lower prices and provided discounts. The walkthrough was very thorough and informative. The only thing was that they did not fix one of the pieces of furniture in the camper that was supposed to be fixed. Otherwise a great experience.
Friendly and nice people
Dave is great.
You’re very good job was very fast thank you
Every seem so positive.
Heather was very easy to work with ,she listened to our questions listened to what we wanted and only showed us the things that we would be interested in, She was very professional as well as friendly.
David Horney ( who recomended Alpin Haus) was extremely helpful with warranties and answering any questions we had.
John showed us all the benefits of our new RV how to operate it how to connect and disonnected, how to backup, everything we would need in a very professional and patient manner. Our experience with your company was extremely positive and we would both like to thank everyone who assisted us.
Everyone there is so friendly, helpful and easy to deal with.
The service is one of the best around. I have learned that it takes time for them to get parts for repairs.
There are serious communication issues between sales and service. Service was unaware of needs that sales said we’re communicated. Each time we’ve needed assistance (on a brand new camper) it’s been as if we’re dealing by with two completely different companies that have no idea what’s going on. Working directly with service has been good so far, but it took a while to connect with them direct.
Prompt
The quality and the friendly staff which are very helpful.