Alpin Haus RV

Average rating: 8.9 out of 10 based on 1438 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 22, 2022 — Rated 10 out of 10 by E.K. Alpin Haus RV of Saratoga
What do you like about our products and services?

The guy who came and did my warranty work was excellent.took every precaution while replacing items not damage anything. And was very knowledgeable about the RV in general.

Report a concern   August 22, 2022 — Rated 10 out of 10 by D.A. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Good selection ! But Phone Service is not good

Report a concern   August 21, 2022 — Rated 10 out of 10 by J.S. Alpin Haus RV of Saratoga
What do you like about our products and services?

First name removed was very knowledgeable, pleasant and friendly

Report a concern   August 21, 2022 — Rated 9 out of 10 by W.M. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Staff has been outstanding

Report a concern   August 21, 2022 — Rated 10 out of 10 by M.Y. Alpin Haus RV of Amsterdam
What do you like about our products and services?

I like the people and the service that I have received

Report a concern   August 21, 2022 — Rated 10 out of 10 by J.O. Alpin Haus RV of Amsterdam
What do you like about our products and services?

People are friendly and helpful

Report a concern   August 20, 2022 — Rated 10 out of 10 by J.C. Alpin Haus RV of Saratoga
What do you like about our products and services?

I like the Grand Design brand. I also liked how friendly and professional everyone was that I dealt with.

Report a concern   August 20, 2022 — Rated 10 out of 10 by Eric Sautter Alpin Haus RV of Saratoga
What do you like about our products and services?

Quality products and knowledgeable employees makes Alpin Haus of Saratoga my number one place to shop and buy my Rv’s and accessories

Report a concern   August 20, 2022 — Rated 10 out of 10 by Brooke Vincent Alpin Haus RV of Saratoga
What do you like about our products and services?

Art in sales was wonderful, they standby their products with a great warranty, and all around it was just a great experience. Will never go anywhere else!

Report a concern   August 20, 2022 — Rated 10 out of 10 by J.H. Alpin Haus RV of Saratoga
What do you like about our products and services?

Timely inspection and great propane prices.

Report a concern   August 20, 2022 — Rated 10 out of 10 by C.S. Alpin Haus RV of Port Jervis
What do you like about our products and services?

Everyone was honest and no one tried to up sell into something I didn’t want

Report a concern   August 20, 2022 — Rated 10 out of 10 by L.B.R. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Friendly knowledgeable service.

Report a concern   August 20, 2022 — Rated 8 out of 10 by S.S. Alpin Haus RV of Amsterdam
What could we do to improve?

The few things we found that needed to be fixed were not done and the camper had a lot of dirty areas that were obviously not cleaned (a ground up cookie and cobwebs under the dining bench for example).

Report a concern   August 19, 2022 — Rated 10 out of 10 by R.B. Alpin Haus RV of Saratoga
What do you like about our products and services?

The quality and the friendly staff which are very helpful.

Report a concern   August 19, 2022 — Rated 10 out of 10 by J.D. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Mike and Brian are great representatives of your business. They are knowedgeable and go above and beyond.

Report a concern   August 19, 2022 — Rated 10 out of 10 by William Hogencamp Alpin Haus RV of Saratoga
What do you like about our products and services?

Made an emergency service call and fixed problem quickly. Thanks!

Report a concern   August 19, 2022 — Rated 10 out of 10 by J.M. Alpin Haus RV of Amsterdam
What do you like about our products and services?

I have bought 2 campers and a Boat from you. Always great service.

Report a concern   August 18, 2022 — Rated 10 out of 10 by W.B. Alpin Haus RV of Saratoga
What do you like about our products and services?

Very happy with the service.

Report a concern   August 18, 2022 — Rated 10 out of 10 by W.Y. Alpin Haus RV of Amsterdam
What do you like about our products and services?

We love our RV. Our property at home has not been able to store/park it and the team at Alpin Haus has been wonderful to work with over the past few years to take care of my rig, winterize, store safely, repair issues that were usually my doing, and always have it ready for me as promised! My property just got setup to accommodate the big rig, so it is home here now but we had such a wonderful experience working with Alpin Haus!

Report a concern   August 18, 2022 — Rated 10 out of 10 by R.L. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

I felt very confortable with Mike when he showed me the trailer, he took his time to explain everything about it. Never felt any kind of pressure from him into buying something.
The negotiation went pretty smooth and when I came to pick up the RV Chris was great during the walk through, very knowledgeable I can say.
When we finish the paper work with Dennis, he was very clear explaining everything.
Great place to visit if are looking to buy an RV.
Rigo.

Report a concern   August 17, 2022 — Rated 0 out of 10 by P.M. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

We have had several issues with unit and your so called warranty covers nothing. You have made same repair multiple times and it is worse than before

Report a concern   August 17, 2022 — Rated 10 out of 10 by M.F. Alpin Haus RV of Saratoga
What do you like about our products and services?

Recall

Report a concern   August 17, 2022 — Rated 10 out of 10 by L.S. Alpin Haus RV of Saratoga
What do you like about our products and services?

Prompt and courteous! Looks for solutions and will call you back!

Report a concern   August 16, 2022 — Rated 10 out of 10 by Charles Jochem Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very Good Service Thank You Dave,Enjoyed the camping Store.Waiting Area.Coffee,etc.

Report a concern   August 16, 2022 — Rated 10 out of 10 by D.L. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Communication is good, workmanship and timeliness also good

Report a concern   August 15, 2022 — Rated 10 out of 10 by Patti Luciano Alpin Haus RV of Saratoga
What do you like about our products and services?

friendly and helpful

Report a concern   August 13, 2022 — Rated 4 out of 10 by C.I. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

Service department access and assistance was not one that I would recommend

Report a concern   August 13, 2022 — Rated 5 out of 10 by J.D. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

I had a service tech come out to look at my new campers AC unit because it was leaking.
Found out the condenser was freezing up. Nothing was done beyond that. Earlier this week the unit was blowing ice chunks out. I shut it off, contacted my Saleman and so far Haven’t heard anything back. I spoke to our campground RV repair guy and he seems to think the AC isn’t full charged.

I need someone to look at this.. camper isn’t even a couple months old. Very disappointing

Report a concern   August 13, 2022 — Rated 10 out of 10 by T.B. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Thank You to the staff at Amsterdam Alpin Haus. We had a great experience. Steve our sales man was patient with us as we looked at several units. Very knowledgeable also. Vickey the finance manager was great. Thanks to Dominic for a great job with the demo. John did a great job with explaining and demoing the 4 point hitch to me. Kyle was great with the final paperwork. Jerry the parts manager was very helpful and knowledgeable. Gary was very helpful by pulling out the camper we were looking at so we could see it with the awnings out. Also picking up our old camper that we traded in. Also a big thanks to Shannon for looking in our old camper after we left for something my wife thought she left in the camper.

Report a concern   August 13, 2022 — Rated 9 out of 10 by Eva Rossi Alpin Haus RV of Port Jervis
What do you like about our products and services?

Very happy with how quick they were able to fit me in on the day of my trip. Techs seemed genuinely happy to help!


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