ServiceMaster Quality Services
P.O. Box 766
Houma
LA 70361-0766
United States
  • Phone: "(985) 872-1029"

Average rating: 8.4 out of 10 based on 161 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 12, 2014 — Rated 1 out of 10 by M.J.C. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

I can't comment I do not know the terms that were agreed upon for the weekly cleaning

Response from ServiceMaster Quality Services:

Mr. Chauvin accidentally rated us a 1 but did not intend to submit a survey in the first place other than for his comments. Mr. Chauvin is our new contact for this customer and he was not aware of our detailed Task Schedule that is in our Communications Log book on premise. Is will receive another survey that he will properly rate us on.

Report a concern   November 5, 2014 — Rated 7 out of 10 by M.T.B. ServiceMaster Quality Services
What could we do to improve?

For the past two cleanings, shelving unit next to sink in bathroom has been cleared of all items. Therefore, it should have been wiped clean. And, is still dirty.

Report a concern   November 5, 2014 — Rated 10 out of 10 by M.Y.S. ServiceMaster Quality Services
What do you like about our cleaning services?

Efficient, dependable, will do whatever we need to be cleaned.

Report a concern   November 5, 2014 — Rated 10 out of 10 by M.S.B. ServiceMaster Quality Services
What do you like about our cleaning services?

Dependable service. :)

Report a concern   November 5, 2014 — Rated 10 out of 10 by M.D.L. ServiceMaster Quality Services
What do you like about our cleaning services?

I like multiple reason i like ServiceMaster as our Cleaning Company; Amazing hospitality, communication, satisfying cleaning services and trustworthy.

Report a concern   November 5, 2014 — Rated 9 out of 10 by Ms. Suzanne Carlos ServiceMaster Quality Services
What do you like about our cleaning services?

ServiceMaster is dependable, thorough, and willing to go the extra mile for customer satisfaction.

Report a concern   October 7, 2014 — Rated 8 out of 10 by M.B.U. ServiceMaster Quality Services
What could we do to improve?

I do not know if it is possible, due to the quality of employees that are available. It just seems like no one can hire employees that can think beyond what they believe their scope of work to be in order to comply with the company's overall Mission statement.

Report a concern   October 7, 2014 — Rated 10 out of 10 by M.M.S. ServiceMaster Quality Services
What do you like about our cleaning services?

OUR CLEANING LADY DOES A WONDERFUL JOB!

Report a concern   October 7, 2014 — Rated 10 out of 10 by M.N.B. ServiceMaster Quality Services
What do you like about our cleaning services?

cleaning person does a good job. very satisfied.

Report a concern   September 10, 2014 — Rated 9 out of 10 by M.C.W. ServiceMaster Quality Services
What do you like about our cleaning services?

Seth only has a very limited amount of time to clean here, but he does a good job & is very responsive to needs or suggestions. We appreciate what he does.

Report a concern   September 10, 2014 — Rated 6 out of 10 by M.B.J. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

Things were bad at first but it is getting better.Cleaning supplies are still being left out.

Report a concern   September 3, 2014 — Rated 10 out of 10 by M.P.C. ServiceMaster Quality Services
What do you like about our cleaning services?

Always accommodating. Very friendly people (ALL employees)

Response from ServiceMaster Quality Services:

Ms. Patricia, Thank you so much for completing this important survey and for your kind words. We are really fortunate to have your company as one of our valuable on-going clients.

Report a concern   August 13, 2014 — Rated 10 out of 10 by M.T.B. ServiceMaster Quality Services
What do you like about our cleaning services?

The representative that cleans our office if very good at viewing the communication book and taking care of any concerns that were noted.

Report a concern   August 11, 2014 — Rated 10 out of 10 by M.S.B. ServiceMaster Quality Services
What do you like about our cleaning services?

The dedication of your employee showing up on a regular basis.

Report a concern   August 11, 2014 — Rated 6 out of 10 by M.J.P. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

I have been disappointed in the lack of through cleaning this far in our contract.

Report a concern   August 5, 2014 — Rated 10 out of 10 by Ms. Yvonne Smith ServiceMaster Quality Services
What do you like about our cleaning services?

Thorough cleaning. Honest, polite employees who are eager to please us.

Report a concern   July 9, 2014 — Rated 9 out of 10 by M.P.M. ServiceMaster Quality Services
What do you like about our cleaning services?

Always are here to clean and will always take care of special problems.

Report a concern   July 2, 2014 — Rated 10 out of 10 by M.M.S. ServiceMaster Quality Services
What do you like about our cleaning services?

The lady who comes and does our building is a great at what she does. we can always count on her!

Response from ServiceMaster Quality Services:

Ms. Michelle, Thank you for your response to this important survey and for the score you gave us. That means a lot to me. We will make sure our staff knows this so she can keep up the good work.

Report a concern   May 19, 2014 — Rated 9 out of 10 by M.S.C. ServiceMaster Quality Services
What do you like about our cleaning services?

Quality performance at an economical cost.

Report a concern   April 11, 2014 — Rated 10 out of 10 by M.N.B. ServiceMaster Quality Services
What do you like about our cleaning services?

If we ask them to do something, it's done !!!!

Report a concern   March 14, 2014 — Rated 9 out of 10 by M.C.W. ServiceMaster Quality Services
What do you like about our cleaning services?

Mainly, that we don't have to do it ourselves.
Also, the SM person does typically communicate schedule changes as needed.

Report a concern   March 7, 2014 — Rated 9 out of 10 by M.P.C. ServiceMaster Quality Services
What do you like about our cleaning services?

That when I do have an issue Larry is quick to try to get it resolved.

Report a concern   February 24, 2014 — Rated 5 out of 10 by M.J.S. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

The cleaning is not up my expecations and we have had a lot of things getting broken.

Response from ServiceMaster Quality Services:

Spoke to Jerome when I received the survey Thanked him for completing and apologized for the inconsistencies. Stated we will meet with staff and get corrected.

Report a concern   February 20, 2014 — Rated 10 out of 10 by M.S.B. ServiceMaster Quality Services
What do you like about our cleaning services?

Trust worthy people. Very little complaints regarding service.

Report a concern   February 18, 2014 — Rated 4 out of 10 by M.D.B. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

Not dusting, spreading dirt around not cleaning good mopping with dirty mop because has a bad film left on the floors

Report a concern   February 18, 2014 — Rated 6 out of 10 by M.J.T. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

There is no consistant cleaning. one week its good, the next looks like the vacuuming is not done. the dusting and cobwebs behind doors, windows, along the corners of the wall. they use 30 gallon trash bags in the offices .the desks are not completely clean.( they do not pick up a key board and clean under it ) i just would like consitant cleeaning.

Report a concern   January 26, 2014 — Rated 9 out of 10 by Ms. Ladonna Alexander ServiceMaster Quality Services
What do you like about our cleaning services?

It may sound strange but I don't notice the cleaning work that's done. I consider that a good thing because things always look clean and always look the way I think they should look.

Report a concern   January 23, 2014 — Rated 4 out of 10 by M.B.U. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

I have a list

Report a concern   January 23, 2014 — Rated 9 out of 10 by M.P.M. ServiceMaster Quality Services
What do you like about our cleaning services?

The employees are very friendly and courteous.

Response from ServiceMaster Quality Services:

Mr. Perley, Thank you so much for your response to this important survey and thanks for being one of our valuable on-going customers.

Report a concern   October 17, 2013 — Rated 5 out of 10 by M.D.R. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

I understand that employees come and go, but the associates cleaning our building are coming and going very quickly. It's very hard to rate the cleaning, due to the different associates. However, we have been very pleased with associate (Brenda) that has cleaned this week. In my opinion, she takes pride in what she is doing.


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