ServiceMaster Quality Services
P.O. Box 766
Houma
LA 70361-0766
United States
  • Phone: "(985) 872-1029"

Average rating: 8.4 out of 10 based on 161 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 22, 2016 — Rated 8 out of 10 by M.K.M. ServiceMaster Quality Services
What could we do to improve?

Make sure all kitchen surfaces are completely clean.

Response from ServiceMaster Quality Services:

Ms. Kristen, I want to thank you for taking time out of your busy schedule to complete and submit back to us this important review. We definitely will address your comment about the kitchen. I have already forwarded your review over to Larry, our General Manager, and he will make sure our staff properly addresses this area. We are looking forward to the opportunity to continue our on-going professional business relationship for many years to come and to be able to call Landry MaGee Law Firm one of our valuable customers. Have a great day and please don't hesitate to let me know if their is ever anything I can do for you!

Report a concern   December 20, 2016 — Rated 10 out of 10 by Mr. Chad Walker ServiceMaster Quality Services
What do you like about our cleaning services?

dependability of Seth. He does a great job for us.

Report a concern   October 17, 2016 — Rated 10 out of 10 by M.S.B. ServiceMaster Quality Services
What do you like about our cleaning services?

Reliability and quality of work

Report a concern   October 17, 2016 — Rated 10 out of 10 by M.Y.S. ServiceMaster Quality Services
What do you like about our cleaning services?

HONEST, VERY EFFICIENT, DEPENDABLE

Report a concern   September 19, 2016 — Rated 10 out of 10 by M.C.W. ServiceMaster Quality Services
What do you like about our cleaning services?

Seth does a great job. He is very responsive to our needs.

Report a concern   April 25, 2016 — Rated 10 out of 10 by Ms. Suzanne Carlos ServiceMaster Quality Services
What do you like about our cleaning services?

Dependable.

Response from ServiceMaster Quality Services:

Ms. Suzanne, thank you for completing this important survey and for being one of our valuable on-going customers.

Report a concern   April 18, 2016 — Rated 10 out of 10 by M.Y.S. ServiceMaster Quality Services
What do you like about our cleaning services?

Great job cleaning. Very polite. Always ask if there is anything else to do, before leaving.

Response from ServiceMaster Quality Services:

Ms. Yvonne, thank you so much for completing the survey and for your kind words. As Owner, it means the world to me when we have happy customers. I will make sure that our staff knows how you feel and to continue keeping you happy. Thank you for being one of our valuable customers and I look forward to the opportunity to continue to serve you and your company. Have a great day!

Report a concern   March 24, 2016 — Rated 9 out of 10 by M.D.R. ServiceMaster Quality Services
What do you like about our cleaning services?

Our existing ServiceMaster Associate is a very reliable individual and does provide us with excellent service.

Report a concern   March 17, 2016 — Rated 10 out of 10 by Ms. Patricia Cox ServiceMaster Quality Services
What do you like about our cleaning services?

They always do a great job. They never let us down.

Report a concern   March 17, 2016 — Rated 10 out of 10 by M.J.S. ServiceMaster Quality Services
What do you like about our cleaning services?

The are quick to respond and care about your wants/needs.

Report a concern   February 21, 2016 — Rated 6 out of 10 by M.L.A. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

Weekly cleaning of Parish Hall below par - and sometimes obviously only partially completed
On the other hand, special cleaning of stove and vent very satisfactory

Response from ServiceMaster Quality Services:

Ms. Ladonna, thank you for taking time to complete your survey. We certainly will look into the issue you are having with the hall and get it taken care of. Larry will be calling you shortly to get more details.

Report a concern   February 16, 2016 — Rated 7 out of 10 by M.B.U. ServiceMaster Quality Services
What could we do to improve?

As in any service company, you are only as good as the people working for you. If you could improve the people working for you, which is easier said than done. Your Management is top notch.

Report a concern   January 22, 2016 — Rated 10 out of 10 by Ms. Sue Bourgeois ServiceMaster Quality Services
What do you like about our cleaning services?

Dependable :)

Report a concern   January 18, 2016 — Rated 10 out of 10 by M.Y.S. ServiceMaster Quality Services
What do you like about our cleaning services?

VERY SATISFIED WITH MS. MARCETT, OUR CLEANING PERSON FROM SERVICEMASTER.

Report a concern   September 9, 2015 — Rated 10 out of 10 by Ms. Judy Carter ServiceMaster Quality Services
What do you like about our cleaning services?

The cost of the service is outstanding for the quality of service provided.

Report a concern   September 9, 2015 — Rated 10 out of 10 by Ms. Patricia Cox ServiceMaster Quality Services
What do you like about our cleaning services?

Very clean and friendly workers

Report a concern   September 9, 2015 — Rated 10 out of 10 by M.S.S. ServiceMaster Quality Services
What do you like about our cleaning services?

The staff are very thorough with cleaning.

Report a concern   July 8, 2015 — Rated 10 out of 10 by M.L.B. ServiceMaster Quality Services
What do you like about our cleaning services?

Great

Report a concern   May 14, 2015 — Rated 10 out of 10 by Mr. John Chauvin ServiceMaster Quality Services
What do you like about our cleaning services?

all areas of responsibilities have been complete each week

Report a concern   April 15, 2015 — Rated 10 out of 10 by Ms. Judy Carter ServiceMaster Quality Services
What do you like about our cleaning services?

They keep it very clean on a consistent basis.

Report a concern   April 14, 2015 — Rated 9 out of 10 by M.P.M. ServiceMaster Quality Services
What do you like about our cleaning services?

Employees.

Report a concern   April 13, 2015 — Rated 9 out of 10 by Ms. Ladonna Alexander ServiceMaster Quality Services
What do you like about our cleaning services?

dependable

Report a concern   April 7, 2015 — Rated 10 out of 10 by Ms. Patricia Cox ServiceMaster Quality Services
What do you like about our cleaning services?

Hester is so great always going the extra mile..

Response from ServiceMaster Quality Services:

Patricia, Thank you so much for your prompt response to our survey. We really appreciate your positive rating and will make sure that Hester is made fully aware of your survey results.

Report a concern   April 7, 2015 — Rated 10 out of 10 by M.C.W. ServiceMaster Quality Services
What do you like about our cleaning services?

Seth does a very good job of keeping us clean & is responsive to our needs.

Response from ServiceMaster Quality Services:

Chad, Thank you so much for your prompt response to our survey. We really appreciate your positive rating and will make sure that Seth is made fully aware of your survey results.

Report a concern   April 7, 2015 — Rated 4 out of 10 by M.T.S. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

Attention to detail not doing enough thorough cleaning just passing thru the terminal is all I see. My employees are stating that this place is nasty and not clean at all.

Report a concern   April 7, 2015 — Rated 5 out of 10 by M.B.U. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

When we had the same person every week the work seemed to be at a higher level. With other personnel that is new showing up and not following protocols established by SM and STAT, their is a disconnect on filling out the paperwork properly and securment of offices. This usually results in not cleaning all areas as expected, not putting trash liners back in garbage cans and not filling paper towel dispensers. I will say when I do call management, they make every effort to correct, but it does get tiresome to keep calling management over routine missed items and is also usually not a high priority to contact them and sometimes forgotten. I guess we as customers expect more from service companies than we should. Employees (mine also) today seem to not take as much pride in work accomplishments as they should.

Report a concern   December 5, 2014 — Rated 10 out of 10 by Ms. Patricia Cox ServiceMaster Quality Services
What do you like about our cleaning services?

Always looks so nice and goes the extra mile :)

Report a concern   December 5, 2014 — Rated 5 out of 10 by M.B.J. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

Looks like they just come in and sweep and that is it.

Response from ServiceMaster Quality Services:

Mr. Barton, As Owner I want to apologize for you having issues with our cleaning. I have instructed Larry, our General Manager, to personally get in touch with you to get some specifics on the issues you are having so we can make sure they are all properly taken care of going forward. We value your business and will do what is necessary to get you back happy with our on-going cleaning services. Thanks for you understanding and patience in this matter.

Report a concern   November 14, 2014 — Rated 10 out of 10 by M.J.C. ServiceMaster Quality Services
What do you like about our cleaning services?

Sorry for the inconvenience. Have a safe blessed weekend

Report a concern   November 12, 2014 — Rated 1 out of 10 by M.N.T. ServiceMaster Quality Services
How did we disappoint you and what can we do to make things right?

I don't find your staff does a good job cleaning; especially given the cost of your services. Some days I can't even tell if they came or not.


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