Customer Testimonials
GREAT CUSTOMER SERVICE,NO STRESS WHEN LOOKING AND NO PUSHY SALES TACTICS. VERY HELPFULL STAFF,ANSERD ALL OF OUR QUESTIONS WITH GOOD HONEST ANSERWS. WILL DEFENITLY COME BACK WHEN IT IS TIME TO UPGRADE!
The customer service was outstanding. Everyone we met wanted what was best for us and what we were looking for in a camper.
The Pitch is that the customer comes first and foremost when service is required or tech support is needed. Though this remains to be proven to me, I get the overall feeling that Colton rv is sincere when it comes to this claim. Our sales associate Bill G. Was attentive and professional as was our tutorial guide, Sarah. We hope to have many years of enjoyment with our new coach! Dedication to customer service, should inspire us to return to Colton RV for future units.
The professionalism and friendliness of the people. Selection of campers of all sizes and makes. Plus the willingness of the sales people to make it happen. Just an all around pleasure to do business with. That's why we traveled over 100 miles to purchase our new 5th wheel from Matt at Colton's RV.
Everyone was so helpful and made the whole process very pleasant.
our saleswoman was friendly, knowledgable,patient,not pushy and very helpful.
on our walkthrough Matt was awesome, he explained everything in detail, knowing we are first time owners, he explained that if and whenever we had questions to call him, and promised when we pick up our camper that he would go over things again for us. an absolute great person and made my nervous self and family feel comfortable. a great ambassador for your company.
you were easy to deal with and Matt was very helpful
Everyone was so nice and helpful. We enjoyed the whole process
Always had good service , and friendly people.
Wasn’t pressured.
I have always gotten good service.
Great selection of campers and great service.
Everyone was very friendly, helpful and accommodating!
The whole team was very responsive to our needs and desires! We bought a used motorhome almost totally over the phone! They were quick to get back to us with answers to all of our questions, sending lots of pictures and once we got there, they helped us with any repairs needed in their quest to provide a coach as close to brand new as possible. The loan process was stream-lined and easy to understand. They have a small campground where they allowed us to park our old 5th wheel waiting for the trade, and then for several days afterwards to get to know our newly purchased motorhome to be able to spot any bugs and fix them. A very nice experience all the way around.
We had great service, Chuck our salesman and Binoy were wonderful. Pretty easy process with both buying our new motorhome. If we ever are in need of anything else would definitely go back there again.
Great help from Matt Smith, the you get Matt and Binoy George
We purchased a 2020 38KA Tiffin motorhome and even thou we had a problem which was a freightliner issue Colton went above and beyond taking care of us. We got it back the following day and stayed in the RV for another 2 nights. They de-winterized it and the morning we were going to leave they winterized it. They took care of all the minor issues and we didn't have to wait. They have very qualified people working for them from the parts department to the repair folks and sales. My sales person Chuck is the best. he answered my text messages after hours and helped out when ever we needed someone to explain or fix something minor. Special Thanks to - Sean, Kevin, Sara, Matt to name a few and everyone else we met in our time in North Tonawanda, NY.
I would recommend Colton RV for anyone looking for a motorhome.
The great service you get from everyone who works there ,
Friendly and well versed in sales and parts.
I loved our salesman Bill G. He was patient, not PUSHY, and listened to me! He asked questions of me and directed me to a few choices I had never thought about. He shared personal experience and had some great stories. Bottom line.. we will return for our next RV purchase.
The sales team, the receptionist, the parts manager,financial advisor and the mechanics/technician were so great with sharing useful information. Putting our mind at ease that we are making good choice and we did purchase an RV. Everything went smoothly and we have the RV in the driveway, trying to get it all packed up for an adventure. We can't wait!!
Everyone is very nice and explained everything to us especially Joe Ruff.......
Very displeased that Isata 3 does not have a written manual as Winnebago View does.. We are both 74 don't have a laptop and not computer literate. Colton should print us out a hard copy!!!!
We felt that you had a large selection of RVs both class c and especially class a we were looking for a diesel class a and you were able to fill our needs I liked working with the staff I did like working with the maintenance people who were very patient with us about operation of the vehicle and about how everything else on the outside operated where to find things where buttons were and and overall good experience with introducing us to a new class a motorhome
Primarily Shawn being a great person to deal with repairing my rv.
After going back and forth between the 2 campers we liked, our salesman John Fanale sat with us at the rv show and explained different things, helped us make sense of what we wanted and needed, and set up a meeting to see the 2nd unit at your shop on a wednesday. He didnt push us one way or the other, didnt pressure us any way what so ever, he just went with the flow. That stuck out for me and thats how you guys earned my business. His laid back approach really sold us on buying the camper we wanted. Very happy with our purchase and with Colton Rv. I must say i dont know if i would have bought if we didnt meet John.
Entire staff was very pleasant and accommodating from start to finish. Very pleased.
Nice quality RVs, friendly service.
Jim Waddington was great to work with! He kept me updated daily on the progress of the repairs, and our trailer was in and out it seemed. Great experience! Give Jim a raise, he is a hard worker and someone I think the Colton RV family should take care of!
He was supposed to say no. Now I have a rv
All good.
Jacob is amazing