Customer Testimonials
Good service !
I'm fairly happy, only problem is waiting on parts. 28 days for an inverter for 19 40 IH seems like a bit of a stretch! Also same problem with outside door bell, automatic door locks whatever else is on that pad.
I realize some of this may be a result of the day and age we're in.
Ren and Josh keep me informed. I live an hour away so I can leave coach. Anyway, I can run the coach without an inverter while waiting. Could be much worse! Name removed
They listen and stand by their word.
New RV owners. Very helpful
Courteous staff and knowledgeable. This dealership carries the Airstream brand which brought me there in 2021.
Quality products sell themselves. But the airstream team takes care of you. We are camper newbies. We left feeling like We were ready to start this new adventure. Thanks Colton RV.
Helpful when I ask questions
The service department is very helpful friendly and prices are very reasonable that is my new RV place to go to.👍😎
Warm friendly staff and good quality service.
Very pleasant and helpful employees
The service department answered all my questions. My inspection was done in a timely manner.
Service staff are very friendly and knowledgeable.
From Syracuse, NY. I like the chemistry between all of the different departments at Colton Rv. From sales, to finance to service. I can call anyone I need by first name and they make me feel important when I need them. I recently bought my second RV from Colton. Kudos to Chuck in sales and Kevin in finance. If I buy another RV it will be at Colton RV
Love our new trailer. Staff very friendly and helpful.
We love the choice we made and the service we Recieved from Bill Keefe and Mike Scinta
very difficult in scheduling but the shop does good work.
Great service start to finish. They made the process so easy.
Joe was very knowledgeable and helpful during the walk through of the unit. He was very patient in answering all of our questions, of which there were many! We greatly appreciated Joe taking the time with us and not hurrying us through. Todd was helpful in all of the items that needed fixing on the unit and he explained how he was fixing them and got right on it. Matt, the detail guy, did a great job on the exterior of the rig and cleaned up the inside ceiling for us. Mike, in sales, was friendly and helpful in answering questions as well and checking in on us periodically to see if we needed anything during our stay. Bill wanted to make sure everything was done right. And for that, we are thankful. We would like to thank John for taking his personal time to come and help us after hours when our batteries were smoking! And also to Jeff, for responding to my text and sending John to help us. The staff wanted to make us feel taken care of and took care of any problems on the unit that they could. Other issues were documented and are to be put on a list for us to have fixed later. For anyone else who helped us and I didn't name, thank you!
Letting us roam through the selection that was felt best met our budget. The friendly knowledgeable staff. The ease of walking us through the financial portion.
Your customer service was outstanding, Everyone was super friendly and helpful. I would recommend this branch to anyone looking for great campers.
I want to say I read all the reviews that were written about this repair shop and I was skeptical but we never believe everything you read. Colton Rv on lake was wonderful they were very professional , courteous , and best of all very helpful My husband and I want to thank John for taking time and helping use and staying a bit later after closing hours ,and Tim and Josh for the wonderful job they did we love the shade and we thank them for fitting in the extra job they did on our propane system. We really appreciated everything they did and all the knowledge they shared with my husband. We can’t praise them enough so next time you read negative reviews don’t always believe them a lot of times people don’t understand that things take time and at times people get selfish and it’s all about them. Give people a chance and you might be surprised at the outcome.
Thank you
The Last name removed’s
Very accommodating, great selection and good pricing! Very helpful staff.
Staff is friendly and informative
The staff was very helpful and kind. Would definitely recommend Colton RV. thankyou
They hold up well.
Staff was very knowledgeable and friendly much different then the Pocono RV staff. I am so happy Colton bought this dealership. I’ve already told many friends with RV’s about your company. I am looking forward to having you full service my class A Thor Palazzo diesel unit.
Great personal service. Love my new camper. Terry was great in helping me find what I wanted. They were very patient with me. Had a minor issue with the shower and they came right out to fix the problem.. I highly recommend them.
Thanks to Ren we were able to get right in to have the battery to our RV get service. First we were told that they couldn’t help us because the next available appointment would be in June. We were up in the Buffalo area to pick up our son because we were leaving on Tuesday to travel out to Arizona for our grand daughters wedding. Thanks to everyone involved, especially Ren ( hope the spelling is correct) we made it out here and looking forward to our grand daughters wedding this weekend. This is the second time that she was helpful in getting us on and out of the service area quickly. We found everyone friendly and helpful.
Parts personal was also e helped with everything got us in and out quick
They get back to you right away. They stay in touch while the work is being done. From the salesman to the customer service they are professional, courteous,and friendly.
My salesman Phil and my service technician Patrick were both provided great service.