Customer Testimonials
Staff was very friendly
I can not thank Nick Jarvis the parts manager enough for making sure I received my 5th wheel repair parts in a timely and friendly manner always keeping me informed thru the process.
Friendly and knowledgeable
nice products
Sales, finance and service were 1st rate! Overall, excellent buying experience!
Great report writer Wren. Super nice and knowledgeable. Turn around time is beyond remarkable. We wouldn't go anywhere else.
Wes is a great sales person no pressure, got a great price and took care of things I wanted done would buy again but hopefully will be keeping this one
Great service
You had the used trailer make and model that we were looking for, and we were able to get for a price we were happy with.
Friendly and helpful service
Very professional and knowledgeable about my RV. Thanks Colton, I will recommend you to my friends as well as make you my RV service center!
Everyone was very helpful and worked with me in a timely manner.
Been a Colton customer for years
Courteous service. Responsive.
Very happy with all services we had with Colton RV..
Everyone was very nice and worked with us on getting exactly what we were looking for.
I like my keystone sprinter the wife & I really liked the new floor plan it is a 2022 year unit the thing is the craftsmanship is poor and we had it back to the dealer ship two times since we bought the unit in august from new the awning had a hole in it we had issues with recptical one did not work another the hole for the location was to big the shower faucets leaked the sink drain was broken their were various locations that the trim needed to be repaired the duct work in the storage area had to be replaced it was damaged the main entrance door had to be adjusted twice they had to replaced the propane regulator the slide out had to be moved out b due to a screw cutting into the side when it was operated I found a leak under the bathroom sink after they had to reseal the the sink top due to the removal of the faucets and reinstall a fitting missed tightening it made of the undercarriage I had to run a dehumidifier for a week in the unit they at Colton dropped the under panel to check for water two mounts LATER There is a issue with the thermostat for the heating system that has not been resolved overall unhappy with spreiter , this is my 4 TH sprinter all others had NO ISSUES R M
Patrick was exceptional in regard to his courtesy, thoroughness, and efficiency!
I still believe that an evaluation needs to include all the steps of the entire process regarding any service with a Likert Scale from which to select an appropriate response such as: how long did you wait for someone to help you? How satisfied were you with the results? How clearly was the entire repair order explained to you using words that you understood? How satisfied were you with the timeline for repairs?These are just examples as I realize you can easily revise them to sound better!
I liked the patient and professional customer service the sales rep (Sean Morgan) provided. He was very thorough in demonstrating the RV of interest.
I think he is a great asset to the Colton RV sales force!
Unfortunately, I could not make the purchase because our price range and monthly payments could not be met.
Still, it was worth taking the time to try.
Thank you!!
Great interaction. No pressure. Very informative!
Had the RV I wanted & service was great
My husband and I bought a pop-up camper from Colton RV. Our first trip we realized that this was more work than when you were wanting to do. Not only did they work with us on trading in the camper we just bought to a new camper, but they made the process so easy and we did not lose money. Thank you Colton RV for truly treating us like family because you’re a three generation family business!!! I compared them to Wegmans for their customer service. Special thanks to Lily and John 👏👏👏
Fantastic Buying Experience. Sale was very smooth with no hassles. Top dollar for my trade. Finance officer was excellent. Walk thru with the technician was perfect.
Great service....never felt pressured. We are first timers and they answered all our questions and we felt extremely comfortable.
Good variety of parts and services.
Friendly, helpful staff
Everything went very smooth and delivered as promised. Valerie was absolutely phenomenal and such a nice person. ( The personalized camper hand towel is a nice touch). I would really like to thank the you get mechanic that installed the trailer hitch, he worked tirelessly through blistering heat to get me up and running. TY
Honest service
Great people
Good quality
About a week ago, I bought a brand new 2022 Winnebago Adventurer 36Z. The Colton RV of North Tonawanda was AMAZING! There was a lot of trust that I had to put into this dealership. The reason being is that I was making a purchase from 10hrs away and driving in to pick it up. When we got there everything went great from customer service level. Zach and Mason on the sales side were very patient, understanding, and not pushy to make the deal happen over the phone. Finance- Kevin Link got insurance and finance squared away painlessly. In service, Kyle and Ben H did a Great Job to make sure I left the dealership with everything taken care of. Everyone there made you feel like part of the Colton North Tonawanda Family. I will recommend and hopefully come back to them for my next RV. The only negative is that the communication between departments is lacking. I will report back when I receive certain parts that were ordered for me and how the warranties pan out for functionality.