Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4333 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 6, 2024 — Rated 10 out of 10 by Molly Finch Zerorez Eugene
What do you like about our products and services?

It was our first time using it and we were really surprised at how efficient it was! The tech also shared great information with us about maintenance.

Report a concern   January 6, 2024 — Rated 5 out of 10 by G.C. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

One large spot was still on the carpet. I phoned to see if you would come back out. I was told I needed to take a picture of the spot and the issue would b taken up to management. I phoned Stanley Steamer instead. They came out and removed the stain. I just wasted money with your company.

P

Report a concern   January 5, 2024 — Rated 10 out of 10 by E.F. Zerorez Eugene
What do you like about our products and services?

Carpets are cleaner and dry quickly.

Report a concern   January 4, 2024 — Rated 10 out of 10 by Kelly Morrison Zerorez Eugene
What do you like about our products and services?

Just plain better than any other type of commercial carpet cleaning services out there.

Report a concern   January 4, 2024 — Rated 10 out of 10 by E.S. Zerorez Eugene
What do you like about our products and services?

The employees went out of their way to address my problems and were very willing to help me.

Report a concern   January 4, 2024 — Rated 6 out of 10 by G.R. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

You misrepresented the price in your advertisements. I heard one advertisement on the radio that I could get a $90 2 room clean and then I got an email that I could get $20 off on my first order. However, when I called about both of those, they said there’s a minimum. If that’s the case, you could advertise your services for five dollars except, “oh. There’s a minimum.”
Completely misleading.

Report a concern   January 4, 2024 — Rated 10 out of 10 by B.B. Zerorez Eugene
What do you like about our products and services?

Prompt service, very complete explanation of services and prices for optional choices. Fast service and drying time exactly as predicted. Twice as fast in the rooms using a fan. I was very pleased.

Report a concern   January 4, 2024 — Rated 8 out of 10 by R.A. Zerorez Eugene
What could we do to improve?

Your carpet cleaning Technician was just fine and efficient. The carpet and upholstered furniture are much cleaner. But I expected Zerorez because of what I read on your web site to be a step above other carpet cleaning companies, Zerorez is not.

Presentation, service and appearance was no better than the average carpet cleaning company.

I asked your person if he had Tyvek booties to wear, he did not. When we had our vents cleaned by Zerorez, I asked the same question to the technicians, they did not have Tyvek booties either. I expect them to wear the Tyvek instead of street shoes in my home. In your on-line material at your web site all your photos show the technicians wearing Tyvek booties (that’s a nice touch) and they should without question, they did not, nor did they have them.

You may have a system that cleans better according to your literature. When complete it is very hard to see a difference between Zerorez and others, that is why Presentation, Appearance and Service is so important.

Zerorez website literature makes the following statement about drying time…

"How fast does Zerorez dry?
According to decades of surveys, the biggest complaint about carpet cleaning is how long it takes carpets to dry. Zerorez has faster-drying times in two ways. First, leaving less water behind by using our patented Zr Wand™ with water control technology, creating a high-powered rinse and suction to extract dirt and debris from carpet fibers without flooding. Second, we use specially-designed fans (air movers) to increase airflow and reduce the dry time. The results? Carpets that are ready to be walked on just hours after cleaning."

I asked your technicians about the specially-designed fans (air movers) he knew nothing about them. If you write it in your literature as one of the additional steps you do that others do not, then do it! If you are not going to use specially-designed fans to dry, then take it out of your written literature.

The technician should wear the booties, quickly explain your system, explain the plan for cleaning the home have a little hand out showing the other services he is able to perform while he is there, quickly go through the list, ask if there are questions, answer, then go to work and perform any additional services the customer asks for.

Report a concern   January 3, 2024 — Rated 10 out of 10 by Mary Carpenter Zerorez Eugene
What do you like about our products and services?

We had a huge mess caused by our ill dog. He focused on the spots (13 or 14 of them) & did a great job removing them. It was great!

Report a concern   December 29, 2023 — Rated 10 out of 10 by V.B. Zerorez Eugene
What do you like about our products and services?

Randy was very professional and did a good job.

Report a concern   December 29, 2023 — Rated 10 out of 10 by A.B. Zerorez Eugene
What do you like about our products and services?

Great customer service!

Report a concern   December 29, 2023 — Rated 10 out of 10 by D.P. Zerorez Eugene
What do you like about our products and services?

Dominic was amazing to work with. He took the time to explain the process. He was also very diligent to keep in touch the day of appt to advise of arrival time. I had my vents (HVAC) cleaned, will be using Zeroez to have my carpets cleaned next! Coworker was also very pleasant as well, I didn't get his name though.

Report a concern   December 27, 2023 — Rated 10 out of 10 by A.B. Zerorez Eugene
What do you like about our products and services?

Carpet turned out beautifully.

thank you

Report a concern   December 20, 2023 — Rated 10 out of 10 by P.S. Zerorez Eugene
What do you like about our products and services?

He came on time did his thing and was gone. I don’t like the time frame from 8 to 1 so was glad he came early

Report a concern   December 20, 2023 — Rated 10 out of 10 by B.B. Zerorez Eugene
What do you like about our products and services?

On time
Easy scheduling
Professional
My chairs looks like new!

Report a concern   December 16, 2023 — Rated 8 out of 10 by K.B. Zerorez Eugene
What could we do to improve?

The cost of add-ons

Report a concern   December 16, 2023 — Rated 10 out of 10 by Michael Parnell Zerorez Eugene
What do you like about our products and services?

good job as always carpet great job well done

Report a concern   December 16, 2023 — Rated 10 out of 10 by M.O. Zerorez Eugene
What do you like about our products and services?

The whole procedure, pretreating using the Zr lifter and minimal water pushed through to the carpet and pad. Less drying time waiting around to resume normal routine. The technician seemed very professional and knowledgeable about he did things. Overall great job, EJ!

Thank you! 😀

Report a concern   December 16, 2023 — Rated 10 out of 10 by I.P. Zerorez Eugene
What do you like about our products and services?

Professional, detailed, and personalized service. My carpets have never smelled better!

Report a concern   December 15, 2023 — Rated 8 out of 10 by R.A. Zerorez Eugene
What could we do to improve?

Just some thoughts for ZeroRez to consider in your effort to be first class: Have the people on your team use Tyvek boot covers. At least a customer will know anything tracked in or out is from their own driveway or property. When they show up for the appointment and go into someone's home with their work boots or shoes a customer has no idea what they are tracking in...i.e. How filthy the floor was in the last public restroom before they entered a customer's home. Public restrooms floors are generally filthy with urine.
Also, before they do come into a customer's home, they "SHOULD" stop at a public restroom and never ask a customer if they can use the private restroom in the customer home. Especially men. Men have a tendency to pee on the toilet rim and drip on the floor...it is nasty.

Report a concern   December 15, 2023 — Rated 10 out of 10 by V.K. Zerorez Eugene
What do you like about our products and services?

We had our carpets cleaned by Duncan and are so glad we did. Our carpets look brand new!

Two weeks later, we had our air vents cleaned by Dominick and Duncan. They both worked quickly and non-stop with amazing results! Dominick and Duncan are definitely knowledgeable professionals. They take precautions with their cleaning equipment and were very careful with our walls/other flooring areas throughout the house.

We HIGHLY recommend ZEROREZ to anyone needing their carpets and/or air vents cleaned.

Thank you Dominick and Duncan. Great job!!

Report a concern   December 14, 2023 — Rated 10 out of 10 by Mary Huetig Zerorez Eugene
What do you like about our products and services?

Very good customer service, both on the phone and in person. Very clear on the services and prices. Very friendly and professional.

Report a concern   December 14, 2023 — Rated 10 out of 10 by M.P. Zerorez Eugene
What do you like about our products and services?

Loved the tech and the job. Did recommend you to a friend

Report a concern   December 14, 2023 — Rated 10 out of 10 by R.K. Zerorez Eugene
What do you like about our products and services?

The naturalness, ease of scheduling, and my service provider Duncan was very thorough and did a great job. The price is pretty high and I’d do it more often if it was more affordable but on occasion it’s definitely worth it!

Report a concern   December 13, 2023 — Rated 10 out of 10 by M.C. Zerorez Eugene
What do you like about our products and services?

Courteous, on time, thorough. This is my second time of using your cleaning services and I am still pleased. Your product cleaned my carpets nicely. I really appreciate the confirmation call prior to arrival and the efficiency of doing the service.

Report a concern   December 12, 2023 — Rated 8 out of 10 by R.S. Zerorez Eugene
What could we do to improve?

Pricing.

Report a concern   December 12, 2023 — Rated 10 out of 10 by C.G. Zerorez Eugene
What do you like about our products and services?

It doesn't smell.

Report a concern   December 12, 2023 — Rated 10 out of 10 by C.N. Zerorez Eugene
What do you like about our products and services?

I like Randy. He does a good job.

Report a concern   December 11, 2023 — Rated 2 out of 10 by K.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

He seemed nice, but wanted to come early so we hurried around and did okay. I seems maybe he didn't take enough time or enough light to see, but missed some spots in traffic areas that just probably needed a little more run over them time. I was disappointed after the work we had done to prepare and had high expectations as others said you were good. I would not call you again. sorry

Report a concern   December 9, 2023 — Rated 10 out of 10 by L.A.B. Zerorez Eugene
What do you like about our products and services?

We had some pretty dirty carpets. We have company coming/Your tech, CJ came and saved our day.! He was very pleasant and efficient and did a great job


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