Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4334 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2022 — Rated 10 out of 10 by Roy Rose Zerorez Eugene
What do you like about our products and services?

This was my 2nd usage of your service & the results were great!

Report a concern   September 13, 2022 — Rated 10 out of 10 by D.P. Zerorez Eugene
What do you like about our products and services?

Adam from Zeroez did a good job cleaning my carpets.

Report a concern   September 13, 2022 — Rated 0 out of 10 by M.S. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

You tried to upsell me on unnecessary chemicals to "deep" clean my carpet, and then left spots that I denied the "deep" clean chemicals for. Which I then was able to remove with my store-bought carpet cleaner's hand tool, using only hot water.

220$ to clean my carpets, so clean them. Stop nickel-and-diming people. 15$ extra charge for closets, wow. The walk-in closet only adds 5 or less minutes of labor, never mind the piddly hanger-only closets.

Report a concern   September 13, 2022 — Rated 10 out of 10 by L.E. Zerorez Eugene
What do you like about our products and services?

The crew was quick and professional. They really helped target animal smells in the carpet and extract them. I would have appreciated if they could have gone over the high traffic areas a couple more times but I will know to ask for that next time. Otherwise I’m very satisfied!

Report a concern   September 8, 2022 — Rated 10 out of 10 by Josh Boyd Zerorez Eugene
What do you like about our products and services?

Clean floor. No chemical smell. Very helpful technician. Very happy.

Report a concern   September 8, 2022 — Rated 10 out of 10 by R.A. Zerorez Eugene
What do you like about our products and services?

Great service
Very professional

Report a concern   September 6, 2022 — Rated 10 out of 10 by Jane Impecoven Zerorez Eugene
What do you like about our products and services?

Carpets look amazing when cleaned even some old stains and they dry so much faster than traditional carpet cleaners.

Report a concern   September 5, 2022 — Rated 0 out of 10 by E.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The carpet had very little difference for all three rooms. The stench did not remove and there are still dark spots. I agreed to additional prep with something stronger to help but very little change occurred. I have used other companies and have had more success.

Report a concern   September 5, 2022 — Rated 10 out of 10 by R.B. Zerorez Eugene
What do you like about our products and services?

Very nice technician. Tyler arrived promptly despite the 4 hour window. Carpets smell great.

Report a concern   September 4, 2022 — Rated 8 out of 10 by V.E. Zerorez Eugene
What could we do to improve?

Service and our technician (Rich) were FABULOUS. Definitely a 10+.
Frankly, we were slightly disappointed in the appearance of our carpet compared to previous cleaning by another company.
Thank you, Name removed

Report a concern   September 4, 2022 — Rated 10 out of 10 by L.C. Zerorez Eugene
What do you like about our products and services?

Fast, friendly, amazing results

Report a concern   September 2, 2022 — Rated 10 out of 10 by M.T. Zerorez Eugene
What do you like about our products and services?

Friendly and thorough cleaner. Carpets dried in a few hours. Looks good.

Report a concern   September 2, 2022 — Rated 10 out of 10 by G.N. Zerorez Eugene
What do you like about our products and services?

Adam was very professional, polite and did a thorough cleaning job.

Report a concern   September 1, 2022 — Rated 10 out of 10 by C.M. Zerorez Eugene
What do you like about our products and services?

Timely service and they do a great job cleaning my carpets.

Report a concern   September 1, 2022 — Rated 10 out of 10 by Christen Goody Zerorez Eugene
What do you like about our products and services?

Great customer service and my carpets look AMAZING!!!

Report a concern   September 1, 2022 — Rated 10 out of 10 by Fern Boyd Zerorez Eugene
What do you like about our products and services?

The young man did a very good job. Extremely pleased .

Report a concern   September 1, 2022 — Rated 10 out of 10 by M.B. Zerorez Eugene
What do you like about our products and services?

Very kind and Profesional

Report a concern   August 29, 2022 — Rated 10 out of 10 by Sue Kennedy Zerorez Eugene
What do you like about our products and services?

Zeroez is a very customer centric business. I am a repeat customer and find that with each service, no matter the technician, I receive the best in the business care and attention. I have pets and with one being a puppy, I’ve had several pet accidents. I care a lot about the smell and atmosphere of my home, and I would not trust just any other company to care as much as I do. This crew is passionate about their work and this reflects very well on their business owner, Kyle, whom I’ve had the pleasure of working with on several occasions too. You know the business is doing well when the business owner makes house calls like the rest of the crew. I’ve had several different carpet treatments from Zeroez and the results are amazing. My carpets are smoother than the day we moved in to our new home. The pet extraction is the most amazing process and I’ve never dealt with a carpet cleaner company that has been able to truly obliterate the site and sent of pet urine, barf, or stool the way Zeroez does. I highly recommend this company for whatever your carpet cleaning needs are! I’ve had Zeroez come out so many times, I feel like their crew is a part of our family- they truly care! ⭐️⭐️⭐️⭐️⭐️

Report a concern   August 29, 2022 — Rated 10 out of 10 by O.S. Zerorez Eugene
What do you like about our products and services?

Service was great. Very knowledgeable and professional. I had 4 area rugs cleaned and the came out great!

Report a concern   August 29, 2022 — Rated 9 out of 10 by Cindy Bethal Zerorez Eugene
What do you like about our products and services?

The worker who did our carpets was professional, courteous and thorough.

Report a concern   August 28, 2022 — Rated 10 out of 10 by R.D. Zerorez Eugene
What do you like about our products and services?

Looks good!

Report a concern   August 27, 2022 — Rated 0 out of 10 by J.Z. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

First off, the young man who came over was very civil, respectful, courteous, professional. He analyzed our carpet and made some recommendations. He got after it and went to work. He tried his best to get out a couple of coffee stains and got approx. 95% out. He finished and left. My wife and I noticed large dark spots in the carpet that were not stains. We thought it might lighten up in the morning, nope. 2 days later, dark spots.

The carpet smells good, however, we do not feel that your cleaning system is very good. It might be good for lightly dirty carpets, but medium to heavy dirty carpets, NO.

Sincerely,
First name removed and Deb Last name removed

Report a concern   August 26, 2022 — Rated 0 out of 10 by R.R. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Please send mgr to home to see results of service we received Thursday August 25th also neighbor across the street same issues large stains not previously there, and more
Phone number removed Name removed

Report a concern   August 26, 2022 — Rated 10 out of 10 by Patricia Chase Zerorez Eugene
What do you like about our products and services?

The carpet look amazing! The young man who did the cleaning was polite and worked very effectively. He tested the carpets try it to starting to see if they were wool or not. Explained some of the other offers the Company had. No pressure.

I am very pleased

Report a concern   August 26, 2022 — Rated 10 out of 10 by K.M. Zerorez Eugene
What do you like about our products and services?

Regardless of which ZeroRez team comes out, they are always courteous and professional. The carpets seem to stay cleaner longer and not have that dirty migration wicking up to the surface that we've noticed from some of the other cleaners.

Report a concern   August 26, 2022 — Rated 8 out of 10 by S.Y. Zerorez Eugene
What could we do to improve?

conformation ahead of time ,i had to call to see where the person was the time frame given was past the time . did a good job but no 24 hr conformation and no call to say they were late i had someone waiting all am to meet them at the house.. fortunately there were able to be there later on in the day but not right to tie there day up waiting.

Report a concern   August 24, 2022 — Rated 10 out of 10 by B.W. Zerorez Eugene
What do you like about our products and services?

Customer service was exceptional and the work done was exactly what I requested.

Report a concern   August 24, 2022 — Rated 10 out of 10 by J.H. Zerorez Eugene
What do you like about our products and services?

Tech was great!

Report a concern   August 22, 2022 — Rated 10 out of 10 by D.S. Zerorez Eugene
What do you like about our products and services?

Cleans Welles and dries quickly.

Report a concern   August 22, 2022 — Rated 10 out of 10 by Beverly Nelson Zerorez Eugene
What do you like about our products and services?

My carpets are clean and fresh. Tyler is so courteous. I am very happy with your product and won't use anyone else.


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