Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4334 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 3, 2023 — Rated 9 out of 10 by Roger Redhead Zerorez Eugene
What do you like about our products and services?

We’ve had several different people doing a great job every time. They are always polite and attentive to our needs. We will not use anyone else. Your office people are also very accommodating.
Roger & Rabecca Redhead

Report a concern   January 1, 2023 — Rated 10 out of 10 by G.C. Zerorez Eugene
What do you like about our products and services?

The young man who did our service was professional easy to work with.

Report a concern   December 31, 2022 — Rated 10 out of 10 by Shawn O'Hara-Smith Zerorez Eugene
What do you like about our products and services?

Rich, the tech who came to the apt. was amazing. Very knowledgeable, professional and courteous. The way you clean carpets works wonderfully, leaving it very clean and fresh. He asked a lot of questions to ensure he was treating the carpet properly. He was prompt and kept everything neat and organized. When he completed, he followed up with additional information regarding what to do after and if I had any additional questions. I am very happy with the way my carpets come out I have been using Zerorez in Eastern WA before I moved here.

My only negative is setting up a time. When I called to schedule, I gave some dates and the rep was courteous and helpful and said appoitments start at 8AM. I said I would take it but woud rush to be there. The rep said, don't worry, they will be coming from Eugene and should be there by 8:30. I rushed over, just in case, and was there by 7:50A. By 8:24 I hadn't heard from anyone so I called in. I asked the status of tech. The rep said they just finished their morning meeting and would be getting their vans ready to head out. So a time of 8-8:30 becomes
9:30-ish.
I understand the need for morning meetings but I would suggest that if you state appointments start at a certain time, people are on schedules and looking to have someone show up at the scheduled time, not an hour later. maybe the scheduling reps need to explain that first appointment can be as eary as 8:30 or as late as 9:30.

Report a concern   December 30, 2022 — Rated 9 out of 10 by L.G. Zerorez Eugene
What do you like about our products and services?

The service person did a very good job. Professional. Thorough.

There were a couple of frustrating aspects preceding the actual cleaning. The person my wife made the appointment with, advised we would receive a call the day prior to the cleaning to receive an updated time frame. No call.

I sent an email around 10:00 pm that evening, to ask if a better window of time was determined. No response.

On the day of the appointment, I called to learn if there was an approximate time period in which the service tech would arrive. The lady stated the tech was on another job and would call 15-30 minutes before he would arrive. That didn't help; did the tech have 30 minutes left on the job or 3 hours? There were trips and projects we could have taken care of during that wait time.

I understand an office person that is isolated from a job site cannot provide an exact time, but if they say they are going to call, they should.

Report a concern   December 30, 2022 — Rated 10 out of 10 by M.P. Zerorez Eugene
What do you like about our products and services?

Your service people are the best

Report a concern   December 29, 2022 — Rated 9 out of 10 by M.A. Zerorez Eugene
What do you like about our products and services?

Quick yet careful service, show concern that you get what you need and with reasonable prices

Report a concern   December 29, 2022 — Rated 10 out of 10 by D.L. Zerorez Eugene
What do you like about our products and services?

Your technicians are always friendly, efficient and knowledgeable! Chad and Dominic did a great job on our carpet!

Report a concern   December 28, 2022 — Rated 10 out of 10 by Melaney Wilson Zerorez Eugene
What do you like about our products and services?

Great friendly service and an awesome clean carpet in the end. A win win

Report a concern   December 28, 2022 — Rated 10 out of 10 by R.B. Zerorez Eugene
What do you like about our products and services?

My wife and I were very pleased with the end results of the cleaning. We had some very bad pet stains on our upstairs landing and were amazed at the end results after the cleaning. We also had an area rug cleaned in our living room. The side by side contrast of before and after showed just how dirty it was. Last but not least, the service member was very professional and well represented your company.

Report a concern   December 25, 2022 — Rated 10 out of 10 by Brett Thomas Zerorez Eugene
What do you like about our products and services?

Amazing knowledge and honesty for what was best for our situation. Valued our time more than most companies. THANK YOU

Report a concern   December 24, 2022 — Rated 10 out of 10 by T.B. Zerorez Eugene
What do you like about our products and services?

The gentleman that came out and cleaned the carpets was very efficient and respectable. He was knowledgeable about his craft and that was highly appreciated.

Report a concern   December 23, 2022 — Rated 0 out of 10 by C.L.F. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I ordered two carpet cleanings last month at 1920 Chambers St for studio apartments #3 & #5. The tech charged me $118 for one small studio and around the same for the other. I think he was there a total of 10 minutes for both apartments. Neither one was done to my satisfaction. He told me about the canned food drive at the time to pay. I had no canned food on me and he had no time to wait. I was misquoted when I scheduled the cleaning. I was called 48 hours before service to be informed of such. Because these are rentals and I was counting on it being done, I couldn't cancel. I won't use your company again. I was pretty bummed out!

Report a concern   December 22, 2022 — Rated 10 out of 10 by Pat Couturier Zerorez Eugene
What do you like about our products and services?

Detailed service, quick, professional staff that was very polite.

Report a concern   December 22, 2022 — Rated 10 out of 10 by R.O. Zerorez Eugene
What do you like about our products and services?

Very efficient service with knowledgeable recommendations provided.

Report a concern   December 22, 2022 — Rated 10 out of 10 by J.R. Zerorez Eugene
What do you like about our products and services?

Tech on time and very professional. Carpets came out beautiful. Thanks you so very much.

Report a concern   December 22, 2022 — Rated 8 out of 10 by P.A. Zerorez Eugene
What could we do to improve?

None needed.

Report a concern   December 21, 2022 — Rated 10 out of 10 by N.S. Zerorez Eugene
What do you like about our products and services?

Tyler was so nice and informative.

Report a concern   December 21, 2022 — Rated 5 out of 10 by J.C. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I have had you in the past and was very pleased. I really think when you say 3 rooms for 99 dollars is a way into they home. Then you have to add on the all of the extras to get a really good job. It was going to cost me 313.00 which I can;t afford right now. My carpet just looked like someone had come in and vacuumed. Left streaks I have never seen you leave before. Of course they were little spots that you could have put just a little extra time. After you left I took the cleaner you left and got the spots up. Was not a happy camper. I suggested to someone that you should have a sheet printed up with how much you will charge for every extra thing so you can read it and not try to remember all the stuff that is thrown at you.

Report a concern   December 20, 2022 — Rated 10 out of 10 by A.H. Zerorez Eugene
What do you like about our products and services?

my carpets look great and dominick was awesome!

Report a concern   December 18, 2022 — Rated 10 out of 10 by G.V. Zerorez Eugene
What do you like about our products and services?

Fast easy and good value

Report a concern   December 18, 2022 — Rated 9 out of 10 by L.L. Zerorez Eugene
What do you like about our products and services?

Representative was on time, efficient, and carpets looked and felt clean.

Report a concern   December 16, 2022 — Rated 9 out of 10 by B.H. Zerorez Eugene
What do you like about our products and services?

Efficiency. On time. No surprises.

Report a concern   December 13, 2022 — Rated 9 out of 10 by M.O. Zerorez Eugene
What do you like about our products and services?

Scheduling was convenient, carpets dried quickly, and technician was very knowlegable and helpful.

Report a concern   December 12, 2022 — Rated 10 out of 10 by Dave Schwanke Zerorez Eugene
What do you like about our products and services?

The carpets look great and the technician was great, too.

Report a concern   December 9, 2022 — Rated 1 out of 10 by A.M. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The day after you cleaned our carpet we got a horrible mildew smell ...like the carpet was left to wet I called you said Tyler was going to get ahold of us and come back out crickets. Horrible

Report a concern   December 7, 2022 — Rated 10 out of 10 by J.R. Zerorez Eugene
What do you like about our products and services?

The tech showed up on time; he removed a very tough stain, serviced all three rooms within an hour, and left the house clean. Great service.

Report a concern   December 7, 2022 — Rated 10 out of 10 by Karen McGovern Zerorez Eugene
What do you like about our products and services?

My carpet looks and smells great after Zero Rez cleans my carpet. The product is outstanding and the service is exceptional. The technicians are thorough, communicative and very professional. I highly recommend Zero Rez! I won’t use another carpet cleaning company!!

Report a concern   December 7, 2022 — Rated 4 out of 10 by D.D. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

tell up front about the $130.00 minimum and the $20.00 water disposal fee so it is not a surprise when tech comes to the house........Have tech show putting spot remover enzymes in tank instead of saying I am going to use a spot remover and then say later oh I mixed it in the tank outside....

Report a concern   December 6, 2022 — Rated 0 out of 10 by M.M.S. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

While you have good reviews, your customer service is ridiculous!!!! I was quoted and paid for living room, hallway and a chair to be cleaned. The hallway was not done. I have made several calls to get this resolved to no avail. The hallway is only 4ft x 6ft I was last told by Lexi that she would listen to the recorded call and get back with me....still waiting. I left a message with a manager (Ana) and was told I would hear back from her, again....still waiting. I work at a highly rated HVAC company and when we, on the rare occasion, have an unhappy customer we make every effort to make our customers happy and satisfied. Foreign to your company apparently.

Report a concern   December 6, 2022 — Rated 10 out of 10 by K.H. Zerorez Eugene
What do you like about our products and services?

The gentleman who did my carpets was very thorough and explained everything


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