Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4334 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 18, 2023 — Rated 10 out of 10 by G.N. Zerorez Eugene
What do you like about our products and services?

Very professional, very thorough. Gave me the information I needed to get the pet stains and smell out of my carpet, very happy with the work performed.

Report a concern   March 14, 2023 — Rated 7 out of 10 by M.S. Zerorez Eugene
What could we do to improve?

Rich was such a great person and he was efficient and hard-working. The only reason I didn't give a higher score is now that we're almost ready to put the furniture back, I see that some of the 'stains' are reappearing. I'm not blaming your company. I realize that we hadn't had the carpets cleaned often and they are also about 20 years old so I can't expect much more. I just didn't realize that how it looks wet would not necessarily be how it looks when it's dry. Now I know! I do know that it's clean though!

Report a concern   March 13, 2023 — Rated 10 out of 10 by D.G. Zerorez Eugene
What do you like about our products and services?

Prompt friendly service and best of all their particular methods of cleaning carpet proved far superior to Atiyeh Bros. who we have used for years.

Old coffee stains in light colored wool carpet are gone, the only 2 stains left are from spilled medications. Dominic said they would have required a cleaning that left the wool fibers damaged and that would have simply made a different kind of scar. And even those are much lighter than before, even after several cleanings by a few competitors.

The deepest cleaning they can do is on synthetic blends, pure wool being the most delicate fiber that won't stand up well to the strongest cleaning. I am very surprised at how well this cleaning turned out and very grateful to them. Was surprised to learn they also clean tile and refinish hardwood. Highly recommended!

Report a concern   March 13, 2023 — Rated 10 out of 10 by Angela Norris Zerorez Eugene
What do you like about our products and services?

Great pricing. I had a good experience with the young man who did my carpets. Explains things well

Report a concern   March 12, 2023 — Rated 10 out of 10 by D.L. Zerorez Eugene
What do you like about our products and services?

The process you use is great for my carpet and does a great job. The technicians are knowledgeable and friendly- Dominic has cleaned our carpet about three times now and he is just excellent!

Report a concern   March 10, 2023 — Rated 10 out of 10 by C.W. Zerorez Eugene
What do you like about our products and services?

The service tech called in advance of our appointment, was on time, completed a thorough walk-through of the rooms and made recommendations for us to get the best clean for our needs. He was professional, competent, and communicated with us very effectively. Richard did a great job for us.

Report a concern   March 9, 2023 — Rated 0 out of 10 by P.E. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Stains are not any better after 2nd cleaning which were spread out over the carpet.
Need to get it out or replace the carpet.

Report a concern   March 8, 2023 — Rated 10 out of 10 by Regina Sinclair Zerorez Eugene
What do you like about our products and services?

The end result was professional and exactly what I expected! A great experience!

Report a concern   March 5, 2023 — Rated 10 out of 10 by J.L. Zerorez Eugene
What do you like about our products and services?

Looks good and dried fast enough

Report a concern   March 3, 2023 — Rated 10 out of 10 by Kit Sixel Zerorez Eugene
What do you like about our products and services?

Quick follow up and good service.

Report a concern   March 2, 2023 — Rated 10 out of 10 by C.J.H. Zerorez Eugene
What do you like about our products and services?

Thanks for coming back and making the carpet look alot better! We appreciate you standing behind your work.

Thanks, Name removed and Name removed

Report a concern   March 2, 2023 — Rated 10 out of 10 by Terry Anderson Zerorez Eugene
What do you like about our products and services?

We like your service people, always courteous and polite, very efficient. We also like how quickly the carpet dry's when they have finished. The process does not leave any residue and cleans the carpet very efficiently.

Report a concern   March 1, 2023 — Rated 10 out of 10 by T.M. Zerorez Eugene
What do you like about our products and services?

All-around great job. Fast customer service and quality work. Very friendly staff.

Report a concern   March 1, 2023 — Rated 10 out of 10 by Tammy Schuck Zerorez Eugene
What do you like about our products and services?

Heard about your company from radio ad on AM 1120. Arranged cleaning and pet odor removal for a Buyer client of mine. They are so appreciative! Great job by tech., I think his name was Rich (?)

Report a concern   March 1, 2023 — Rated 9 out of 10 by D.V. Zerorez Eugene
What do you like about our products and services?

Good job

Report a concern   March 1, 2023 — Rated 10 out of 10 by Beverly Nelson Zerorez Eugene
What do you like about our products and services?

My carpets look great when they have been cleaned. I have not used another carpet cleaner since I started using Zerorez several years ago. The young lady who came out last week was very thorough and did an amazing job. I would want her to come again to clean my carpets.

Bev Nelson

Report a concern   February 28, 2023 — Rated 5 out of 10 by K.S. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Unfortunately, the whole family is having an allergic reaction to the products used. We aren't sure if we should have the carpets washed again with just water or not.
What do you recommend? Phone number removed thanks, Name removed

Report a concern   February 27, 2023 — Rated 2 out of 10 by K.L. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Good morning. I am writing about my dissatisfaction. We had the carpets cleaned on Saturday and I was actually surprised at how quickly it was done. The tech arrived at roughly 10:30 and was done and out by 11:15 - 11:30. I didn't think much about it as this is the first time I have used the company and it is a smaller area.
I have found now that is has dried I question the process and cleaners that were used. I am still getting a smell of pets. I went ahead and paid for 3 rooms of pre and post pet topical which I must say is not inexpensive.
Overall I am just disappointed in the quality of cleaning for the cost.

Report a concern   February 24, 2023 — Rated 10 out of 10 by J.J. Zerorez Eugene
What do you like about our products and services?

I really appreciate the time frame and the quality of the service. He got my carpet cleaner then expected :)

Report a concern   February 23, 2023 — Rated 8 out of 10 by L.G. Zerorez Eugene
What could we do to improve?

Good job for the price

Report a concern   February 23, 2023 — Rated 10 out of 10 by Christina Cameron Zerorez Eugene
What do you like about our products and services?

Great job and service!

Report a concern   February 21, 2023 — Rated 7 out of 10 by D.D. Zerorez Eugene
What could we do to improve?

The carpets definitely look better, but I guess since I sprung for the high traffic and pet stain treatments, I thought they would have spent a bit more time on the problem areas. Looking at it today, it seems the spray they used near the entry way discolored the carpet, I think from the strip used to transition from the carpet to the linoleum getting wet. The cleaning team was great; friendly, professional and on time.

Report a concern   February 19, 2023 — Rated 9 out of 10 by Christine Hogan Zerorez Eugene
What do you like about our products and services?

Friendly, competent, efficient. I have tried several services now. Recent was duct cleaning. Zerores does not disappoint. They have wonderful service personnel.

Report a concern   February 18, 2023 — Rated 10 out of 10 by E.H. Zerorez Eugene
What do you like about our products and services?

Great service!

Report a concern   February 16, 2023 — Rated 10 out of 10 by T.F. Zerorez Eugene
What do you like about our products and services?

All spots are removed, Carpet has a new look. No odors or soggy wet carpet.

Report a concern   February 10, 2023 — Rated 10 out of 10 by B.W. Zerorez Eugene
What do you like about our products and services?

I was impressed with the young man who came to our house to clean our ducts. He was very knowledgeable, polite & friendly. It was a very good experience!

Report a concern   February 9, 2023 — Rated 10 out of 10 by Jacqueline Baird Zerorez Eugene
What do you like about our products and services?

Dominic was amazing! He listened to all my needs for my carpet service and did a great job. The results are great and I will be going with Zero Rez again soon.

Report a concern   February 9, 2023 — Rated 10 out of 10 by K.Z.S. Zerorez Eugene
What do you like about our products and services?

Reliable, professional, cleans well using natural products

Report a concern   February 9, 2023 — Rated 10 out of 10 by B.M. Zerorez Eugene
What do you like about our products and services?

Fast and did a great job

Report a concern   February 8, 2023 — Rated 10 out of 10 by Brian Carlson Zerorez Eugene
What do you like about our products and services?

Turned out amazing I appreciate you guys


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