Zerorez Eugene
6924 Glacier Drive
Springfield
OR 97478
United States

Average rating: 9.1 out of 10 based on 499 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2017 — Rated 10 out of 10 by M.N. Zerorez Eugene
What do you like about our products and services?

I appreciate that when Tyler from Zerorez came back for a re-service, that he was friendly and did a very thorough job of cleaning the spots that had been missed. He checked in with me to see if I was satisfied and told me to call if I needed anything else. This was the first time I had called back, because I wasn't fully satisfied with the initial cleaning. I am walking away thoroughly satisfied from my experience and would recommend Zerorez.

Report a concern   July 20, 2017 — Rated 10 out of 10 by M.B. Zerorez Eugene
What do you like about our products and services?

Ben was fantastic. I can't say enough about his professionalism and kind personality. My carpets look wonderful and I will definitely recommend Zerorez to my friends.

Report a concern   July 19, 2017 — Rated 10 out of 10 by P.G. Zerorez Eugene
What do you like about our products and services?

Carlet looked new and didn't take very long to dry

Ben was very knowledgeable and helpful

Report a concern   July 19, 2017 — Rated 8 out of 10 by P.M. Zerorez Eugene
What could we do to improve?

The technicians were friendly, skilled and efficient. Our carpets look great. The only thing of concern was the final cost. We have noticed several discounts and deals available that we were not offered. We were charged more than we were quoted on the phone because one room was oversized, but even the initial quote was more than your advertised specials. We will do our homework next time.

Report a concern   July 19, 2017 — Rated 0 out of 10 by H.N. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Most of the stains are still in my carpet, they looked like they were gone from where I was standing and of course the carpet was wet. Now that it is dry all the pet stains are still there. The other stains which I believe were diet pepsi are still there, and the hallway still looks dirty
down the center.

The Tec. told me in the beginning when I couldn't decide it I should have the dog urine treatment maybe just wait to see if the stains came out and if not just call back cause there is a 30 day warranty. But the carpet looked so good to Ben and I (but of course I was standing at a distance) that a stain prevention might be a good idea, so I decited to have it done for the tune of $210.oo for 2 rooms and a hallway

I don't know if anything can be done now to help? I would like to have the stains out if possible.

Sincerely,

Name removed

Report a concern   July 19, 2017 — Rated 0 out of 10 by G.M. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The tech was fine, the results were not that good. Not good at all!

Report a concern   July 18, 2017 — Rated 9 out of 10 by L.J. Zerorez Eugene
What do you like about our products and services?

Easy to work with, informative workers, and the carpet looked much better

Report a concern   July 17, 2017 — Rated 9 out of 10 by E.A. Zerorez Eugene
What do you like about our products and services?

Technician was on time and called in advance to notify me of their arrival. The service was performed quickly and professionally, and I appreciated being able to inspect the material that was removed from our HVAC system.

Report a concern   July 17, 2017 — Rated 10 out of 10 by A.H. Zerorez Eugene
What do you like about our products and services?

They are cleaner for the environment people.

Report a concern   July 17, 2017 — Rated 10 out of 10 by M.O.H. Zerorez Eugene
What do you like about our products and services?

prompt, professional.....

Report a concern   July 17, 2017 — Rated 10 out of 10 by S.G. Zerorez Eugene
What do you like about our products and services?

Tyler, Ben and Barry are wonderful young men
Real genlemen and very hard working
Thank you for the wonderful job and for keeping with me untill all was taken
care of
I will definitely tell my friends of the great job Zerorez did and will have you
back again.

Report a concern   July 17, 2017 — Rated 10 out of 10 by B.M.C. Zerorez Eugene
What do you like about our products and services?

I was very pleased with both the product and the gentleman who is your agent.I have gisven your card to 2 of my neighsbors

Report a concern   July 17, 2017 — Rated 10 out of 10 by R.K. Zerorez Eugene
What do you like about our products and services?

Great service looks like Thu did a great job leaves behind no residues

Report a concern   July 16, 2017 — Rated 10 out of 10 by D.L. Zerorez Eugene
What do you like about our products and services?

Ben did a good job cleaning the really tough spots and your system does a good job on our carpet. Ben was helpful in showing me how to use my gift certificates to pay for the services. Your techs are always on time and very courteous!

Report a concern   July 16, 2017 — Rated 10 out of 10 by C.S. Zerorez Eugene
What do you like about our products and services?

Berry was great. I wasn't sure if we chair could get clean but it looks really good. Thank you!!

Report a concern   July 16, 2017 — Rated 10 out of 10 by R.W. Zerorez Eugene
What do you like about our products and services?

I must admit, I was a bit skeptical that there was no soap but my carpets turned out beautiful. Both service men were very professional and kind

Report a concern   July 15, 2017 — Rated 9 out of 10 by S.R. Zerorez Eugene
What do you like about our products and services?

Chemical-free cleaning is important to me. Tyler who came to our home did a very good job of cleaning all the edges of our carpets. ZeroRez also cleaner our tile floors and they now look brand new.

Report a concern   July 14, 2017 — Rated 9 out of 10 by K.T. Zerorez Eugene
What do you like about our products and services?

Barry did a great job!

Report a concern   July 14, 2017 — Rated 10 out of 10 by J.C. Zerorez Eugene
What do you like about our products and services?

Quick scheduling and great results. Removed stains that a different company could not and we thought were permanent. Thanks!

Report a concern   July 13, 2017 — Rated 10 out of 10 by L.L. Zerorez Eugene
What do you like about our products and services?

Very friendly and knowledgeable techs.They did a wonderful job and helped me with other projects I needed


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