John and crew at Servicemaster in Manhattan, went above and beyond , to help me navigate the restoration process. Their work was exceptional, and they verified water damage with my adjuster, and greatly helped me in the claim process.
The one positive part of my water damage, was the empathy, education and all round professional service I received from Servicemaster.
During the initial evaluation, they were very clear on what they would be doing to dry out our basement. This included letting us know they may find additional damage during the restoration. As they were working on the basement, they kept us updated on the progress and if they discovered anything unexpected they showed it to us and let us know our options. The crew was friendly, respectful, and focused. Very pleased with their work and feel like it was reasonably priced.
Techs did a great job. Kept me updated on their findings and what and why. Very respectful and knowledgeable. Cleaned up after themselves and hauled off all of the demo material. Same for administration.
I have never had any other restoration services before but I was happy with the final outcome. The more experienced men were very thorough and dedicated to making sure everything was good and dry and adjusted the fans and dehumidifiers so the noise was tolerable. They were very courteous and I was happy with the end results.
[FIRST NAME REMOVED] J. [LAST NAME REMOVED]
These people are so awesome and accommodating and professional they made a terrible experience seem like a walk in the park. I will be forever in their debt and the price was far below what I expected.
The two guys came quickly. I was impressed with their knowledge and professionalism. They explained what they were doing and why and their demeanor helped to calm my nerves dealing with a backed up sewer.
They took care with their equipment keeping carpet clean, etc.
I received a fair estimate and chose to have the work done. They were able to get right to it and all cleanup was completed.
Your company was very prompt to get someone out to give me an estimate the same afternoon that I called. They also started the restoration process the same afternoon since we were leaving town early the next day. The total cost was also less than the estimate. The employees were very courteous and kept the mess to a minimum. I would recommend your company to others.
Everyone was pleasant and kept me posted throughout the entire clean up process. Everything was all taken care of professionally and nothing was left behind for me to dispose of. Great customer service