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What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am so sorry that you feel so badly about your experience here. I do my very best to listen to my clients and give advice based on years of experience... You did ask for a trim or just enough to get rid of the "dead stuff", so when I explained that it needed about 4 inches off in order to make it look healthy and that once the damaged ends are removed it really doesn't look that much shorter, because it looks fuller, you agreed. Additionally, you expressed a desire for layering with it framing your face. You told me how when you'd asked for that in the past, your former hairdresser just cut it "the same way every time" and "you felt like you looked 12". I have never pressured a client into a service she/he isn't comfortable with.
In fact, I only cut the 4" off the back length that we discussed, but as little as possible around the sides and front since that area always feels like it takes so long to grow. I gave you the long layers and tapering you asked for and when I showed you the back, I pointed out that the length was still longer than the chair back, which ends up being past your mid back.
You led me to believe you enjoyed your experience with me and even left a tip. I am so sorry that you felt you received such horrible service and even more that you didn't feel comfortable expressing your concerns and be listened to.
I am very sorry to hear that your color didn't turn out as expected. We would have been happy to adjust it for you. However, since you have already done so, I would like to invite you to make a deep reconditioning treatment appointment at your earliest convenience which will be provided at no charge to you. We have a lovely masque that utilizes plant stem cells to repair damage done by coloring.