De Marco and Taylor worked really hard to help resolve the issues caused by the sump pump failure. They had helpful suggestions to resolve the situations we were facing. They patiently explained what they were allowed or not allowed to do for the restoration. They were thorough in making sure that everything was dry. We figured that we would have to pitch some rugs that had been soaked, but De Marco took them to the shop and had them cleaned.
Overall, we were quite pleased with the service they provided.
Worked hard and tried hard to get the mess cleaned up after a sewer backup.
Used Chemicals to prevent mold and mildew.
Ken unsure of last name. Was very helpful to us
George and Demarcus were wonderful. I intended to tip both of them but they finished up so quickly in the last day, I didn’t get their Venmo info to do so before they left. I would love to get a cash tip to both of them.
They followed our requests, were careful when returning to not let the cat leave or get out, also left the keys in the instructed area when they removed all of their equipment.
Service Master was at our house removing damaged carpet and drywall less than 24-hours after the initial disaster. They were in constant communication regarding the next steps in the process and even abided by our rule to be out of the house by 6:30 each night so our children could keep with their normal bedtime routines. I cannot say enough good things about their professionalism, compassion and communication.