They were very prompt and helpful to come out and see and listen to our problem and guide us through what needed to be done. We were at a loss for where to start and Scott Williams (Hendersonville, TN office) came out and did the assessment (there was clean-up and mitigation needed before the re-construct could begin) and Scott was very patient with us and made the plan to get us on the road to recovery. Additionally, Christopher Allen (Hendersonville, TN office) was the 'project manager' and he went out of his way and above and beyond to get things done and complete the restoration project to our satisfaction. My father has Alzheimer's disease and dementia, and Christopher, and the whole crew, were so patient and accommodating with my father, and my whole family. My father and his caregivers each commented about the politeness of all the employees and the level of service we received. In our opinion, the whole crew from ServiceMaster Hendersonville, TN was exceptional. All the work was done in a very skillful and professional manner and we are very appreciative of all Scott, Christopher and their crew did and are very happy with the service and results provided.
Arrived quickly on site, always answered and returned phone calls, incredibly satisfied with all repairs and work preformed. The construction manager would return calls 24/7 would come out personally and inspect all areas of work to be preformed and exceeded our expectations. Chris by far went above and beyond to meet his deadline, when we arrived onsite he was personally on his hands and knees cleaning areas of our home that were not even in the scope of work to be completed
The project Manager was at my condo within an hour of being notified. I had a flood in my living room caused by a broken water pipe in the wall. The team worked quickly and soon had everything under control.
Each morning, two representatives from the company , came to check on the progress of the carpet being dried by fans.
I am an elderly person and I appreciate how the team took extra time to place all equipment where I could not trip and fall.
The job was completed on the day they had given me
They took care of paper work for me and that was a big help.
Everyone was polite and answered questions. Demonstrated that they knew what they were doing. Explained the process and time frame. Kept the work site clean.
The ServiceMaster representatives that came to our home were very professional and courteous. The process was very beneficial for us and yielded better results than we initially had anticipated. We very much appreciated their assistance and we would highly recommend their services.