Customer Testimonials
Brian Clark and Mike Keenan are an absolute pleasure to work with. Thank you for all of your assistance!!!
They had in stock the several trailers I wanted to see. James was extremely helpful and patient. He went above and beyond to help. Allowed us to sit in the trailer as long as we wanted and answered all questions with such expertise. Never felt pushed into purchasing anything I didn't want to buy. Looking forward to a long relationship with Alpin Haus Saratoga!!!
Service team are always helpful, Brian in particular
Great service
Great service
The service was on time and excellent
Everyone is very receptive and attentive in the service and sales department. I would highly recommend anyone purchasing a RV to go to the Alpine Haus.
Service is responsive and communications are very good.
Great team and customer service
Everyone is extremely polite, courteous and professional.
Everyone was very helpful and knowledgeable. I appreciated Chris Long talking with me and explaining everything. Louis answered a lot of questions when I was making my appointment. Crystal was helpful when I was dropping off my RV. Matthew helped me with my cover purchase and answered questions as well. Thank you!
Friendly and reliable staff
Alpin Haus in Port Jervis, N Y are a great dealership to work with from sales to service. We traded in our travel trailer and bought a brand new Grand Design 2600RB with these guys. Mike Panarelli was our sales person and he has checked in with us numerous times since our purchase to make sure all is well and to send us a gift card or a discount on service etc.They gave us a great deal on our trade in and i was even able to haggle the price of the new trailer down to a good price for everyone.
The service department are top notch. When I had a few warranty issues with the trailer, which is absolutely not the fault of them, they worked with the manufacturer G D and fixed the issues promptly. Our trailer was returned to us within 2 days and not sitting on their lot for weeks or months.
Definitely worth reaching out to them for sales and service.
Micheal and Chris Brady
Everything
Promt, courteous service by friendly, knowledgeable staff.
The customer service that we have received from Alpin Haus has been second to none! All of our concerns are swiftly and courteously addressed and communication with Alpin Haus could not be easier. Thank you to the Heck Family for ensuring a wonderful experience at all facets of this Family owned business!
Great people.
Fair and upfront
Great staff n excellent service department.
Brian and his team did an excellent job repairing my trailer that had water damage.
Interpersonal communication was good, and flexibility for scheduling
it`s to bad that you`re paying a lease on the property . but the sales and service great. look in to getting a property to perches somtime so I can store my camper local.
Everyone was very nice and attentive. There was a good selection of new trailers. Could be better with some used ones. They don’t have many. Guys there are very knowledgeable about campers and trailers including weight distribution and safety. Very important!!
Knowledgeable and helpful staff, good follow-through.
We have bought many RV`s over the years and have recommended Alpin Haus to others.
Prompt, courteous and got the job done.
customer service
Needed a repair. Part had to be ordered since there was none in stock. Only took a few days and repair was timely.
Service technicians are very friendly and knowledgeable. When you have an appointment always on time.
They are very customer oriented. Their service is great. They are courteous. They have great products. Scott, salesman, is wonderful.
Very satisfied, efficient and clean.