Matthew the VP is so kind and caring he explains and walked us through the entire process. His words has never changed when he tells you something he will go beyond to get it don't on-time.
He return calls and emails. SM has a great TEAM they are trained and are very kind. Me & My husband experience has been very satisfying. I hope to not see them again from smoke damage other then that it was a pleasure working with SM
They will come in and examine what you have and start the job. I had over 600 items that were taken to the warehouse for smoke damage. All of my soft contents/clothing were professional clean including every pair of shoes. They provide many other services. They 📦 just like stores I have over 200 boxes I had to use 2 of my garages until I could place my personal item back. They also put all funitures that was salvageable back into my home. They are number 1 they get the job professional Teal family Memphis Tennessee
Drew kept me up to date on progress and next steps. The crew took care of everything, were very professional and answered all my questions. Drew and his crew were awesome!!
I have already recommended you to a friend who had similar water damage after I did. I can easily say that compared to another non Service Master Company out of Collierville, you are a POSITIVE 10 and they are a MINUS 1. You were honest, trustworthy, reliable, on time, did your job effectively and with concern and care about doing a GREAT job. The other company, who was here before you were unprofessional, manipulative, showoffs who were out for a profit at whatever the cost. Thank you for having such good people, and such grate customer service.
Your team is so professional and communicates well every step of the way. I was fortunate to have Bob E. as the project manager assigned to our case. He was always eager to help us problem solve and made himself available to hear our concerns. The attention to detail is equally impressive! Not one item was unaccounted for. Most of all, you guys make a miserable situation feel under control. I've never been so impressed! Thanks again for all your hard work.
The restoration job hasn’t begun yet. The clean-up and demolition went very well. I have no complaints at all. I appreciated the workmen wearing masks and gloves and observing social distancing.