The first contact was Troy. He was very friendly, precise and answered all our questions. When the two other gentlemen came to do the work, they again were very friendly and explained everything they were going to do, how they were doing it and what it would accomplish. When the air scrubbers were put in they also explained them. When the work was completed they answered all questions and made sure we understood and were satisfied. Troy connected several times to make sure everything was going smoothly. He then checked the completion and picked up the air scrubbers 5 days later. Troy also helped us resolve an issue with the furnace cleaner.
We got a very quick reaction to the problem. Work started within hours to clean up the problem and is continuing. Employees are very cooperative and professional.
Quick to respond on a weekend. Excellent communication with the two individuals that looked after our home. Workmanship was excellent and materials cleaned up very well.
Excellent experience.
Came immediately on a Sun. Coordinated effort with all concerned to rectify situation. Kept in contact with family every day.
Office staff very very kind and helpful with every call to them. Always answered calls -no message machine like so many businesses and that means a lot.
All employees who came to do cleanup were on time and worked hard. Were friendly and always cleaned up before they left for the day.
The best.
The ServiceMaster team was well managed , disciplined and as a consequence they were prompt to respond , displayed good knowledge about how to deal with the damaged areas and the manager was able to clearly explain options and best avenues of rehabilitation.
This was followed by a well thought out scope of work for the rehabilitation , a realistic execution plan , and a work schedule and detailed cost estimate that was reviewed by, and bought into ,
by the insurance company and myself.
The work was was subsequently executed in a timely manner per plan and schedule. The work was of very good quality and clean-up was thorough after each work day.
I can say I was very impressed as a person who had spent much of his career in the International EPC business.
The project manager and labourers were easy to communicate with and discussed the process from start to finish thoroughly many times. They were patient and kind. Very helpful and reassuring with questions and concerns. Well educated on mould and worries about water damage, did a good job clearing the most difficult spaces in our home (storage room and laundry room/ kitchen) and boxed and moved everything efficiently and carefully.