Luis Cervantes was professional, knowledgeable and caring. Crew was polite.They came to my rescue at night.
Luis is excellent at responding to calls, texts promptly.
Chris and his team were outstanding. I was very impressed with how much communication there was. We were informed of each step of the process and when they said they would be there, they were. Also Chris requested to be there when the insurance adjuster was to be there for any questions that may arise that we could not answer, that is unheard of!!!! Kudos to ServiceMaster!!!
Eric, the ServiceMaster representative, was great. Explained everything and had lots of patience with me. I will, if needed, call ServiceMaster back. No matter what question I asked, he answered. Never was rude. Spent his time and had to explain a lot of things regarding the equipment and why it was left over night. I was concerned, but coming back the next day, he reconfirmed everything. Even explained the animals would be ok. All was left better than when first began
Thank you Eric. We will always use ServiceMaster.
Mrs. Sharon Burns
We were very satisfied with the work Darrick and the crew did. They were efficient, made sure we understood the process and when they would be back. They cleaned up after the repair.
The technicians were professional and thorough. They were sincere and friendly and seemed like they truly wanted to help in any way possible during such a distressing and intense time for us.
ServiceMaster was very fast to get out to our rental property, patient & professional in explaining what needed to be done, thorough in completing the job & flexible with scheduling. Thank you!