The 2 young men came out cleaned up my destroyed stuff from a pipe leak in the attic. They were very warm and welcoming even though they did not know me and I was in tears over my stuff, they were very professional and nice as they did there work.
Everything!!
Phenomenal service, professionalism, knowledge, skills and expertise
Attention to detail
Thoroughness
Considerate, respectful, and caring
Unsurpassed customer service
Rapid response time
I could go on and on
They were the best!!
When you have flood damage, there is a certain amount of stress and worry. How much damage to sheetrock, mold issue, other? I want to recongize Jose Nunez, an outstanding employee with great communication skills, as well as job directive abilities who showed empathy, alleviating our concerns. Each step of the flood mitigation was skillfully performed and efficient.
The work was scheduled and performed quickly and the team did an amazing job cleaning our home after soot from a fire. We would highly recommend Service Master to anyone and everyone!
Lori Carrera was great. She truly understands the meaning of customer service excellence. She was available any time I called or texted and promptly returned my messages. She also provided good, practical advice and was flexible regarding scheduling and adjusting the estimates as the job progressed. The workmen were polite and efficient.
The only suggestion I would make is, if at all possible, to have the same team work on the project throughout so as to avoid any confusion or miscommunication that can occur when different workers are assigned during the job.