I was very happy with my service. I was always informed with my appointment times and they always remember to call when on the way. They all were very friendly as well. Thank you Sevice Master.
Your team was very polite and professional in taking care to remove the damaged materials. I would highly recommend this company for their thoroughness and the manner in which their office staff assisted the customer with the paperwork necessary to get the work accomplished.
We’re responsive to my 92 year old father’s phone calls and questions.
Sent pictures, spent time explaining their work.
Followed through on Dad’s requests, and left the kitchen ready for the necessary rebuild.
Service Master was great to work with after a flood in our house. Every person I dealt with was very professional and helpful. They did a great job making sure everything that was wet, was completely dry before removing fans. They even did a nice job removing all wet or damaged flooring and cleaning up afterwards.
Service Master was prompt in responding to our sewer backup and thorough in their work. We felt totally confident that everything was being done to restore our home to it's condition pre-disaster.
The ServiceMaster team provided outstanding customer service from start to finish, I was feeling an awful lot of stress and anxiety over my newly remodeled basement flooding and Lauren was very empathetic and reassuring. She answered all of my questions, listened to my concerns and dispatched a team to my home in no time at all. The team arrived and they performed their services exactly how Laruen said they would. ServiceMaster resolved our situation as quickly as possible, and they truly helped to keep the damage as minimal as possible. Antonio and Miguel we extremely knowledgeable and professional. They went above and beyond to perform all that was necessary to restore our basement and leave things clean and dry. I greatly appreciate the folks at ServiceMaster of Baltimore for all they did for us in such a short time!
We couldn't have asked for a better experience! From the moment we contacted Service masters to the completion of the job, we were extremely satisfied. Maria explained every step and was extremely patient with us and answered all our questions thoroughly. Excellent customer service. I would just rate you 5 stars based on Maria's excellent customer service, but Antonio was absolutely amazing as well. He was extremely efficient and did a wonderful job with helping us clean up the water in our bathroom and entire basement, as well as handled our carpets that were almost completely ruined because of the flooding.