- Phone: (480) 834-5248
182 ratings.based on
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hello Mr. Seamons,
I am sorry to hear that you have issues with the service you received. Please be advised that ServiceMaster is a global corporation that operates on a franchise system. The initial franchise that was assigned (ServiceMaster Architerra) was the one that could not respond to the job in a reasonable time. They put your claim back in the system to be dispatched to another franchise. Our franchise (ServiceMaster by Ed Smith) received the information on your loss at 12:30pm on 7/3/16 and a technician was onsite at your property at 2:00pm that same day. We are unaware of what the other franchise said to you during their call, but we know that we did not suggest coming out the next day. We know that prompt response to this sort of damage is important, and agree that it would have been less than ideal to have to wait so long for service.
We checked our phone records and are able to show that we spoke with you several times during the claim to address the status of the loss. If you attempted to contact someone at our business, but were unable to reach someone, that is an issue we need to address. We have technicians on call 24 hours a day, 7 days a week, as well as an answering service that is supposed to dispatch calls to the appropriate person should a call come in to our office rather than the individual technician cell phone.
The technician who was onsite the first day, who you met to sign paperwork, went over the potential for wall, tile, or grout damage due to improper installation of baseboards. When baseboards are grouted in, it becomes exponentially more difficult to remove them without some sort of damage. Baseboards are removed to get to the unpainted surface behind them to facilitate drying, and is the standard industry practice. We have a copy of the form you signed, indicating your understanding of this possibility. This form exists because of how common this situation is.
If you like, we can reach out to you, or you can call us to address any of these issues further. Our owners have made themselves available to address your issues, if you like. We pride ourselves on the quality of our work and strive to make sure all of our customers are satisfied. So, please allow us the opportunity to fix these issues or further clarify the facts of the job.
Water Damage Manager
ServiceMaster by Ed Smith
Hello Mr. Baumgartner,
I called you shortly after this response came to us and left a message. I offered our apologies for the state of the garage after our demo. We would gladly come out and clean up the area if you like. Please let us know how we can make this right.
Water Mitigation Department Manager
ServiceMaster by Ed Smith
Office: 480-834-5248 / Fax: (480) 834-3362
755 N. Country Club Dr. #1
Mesa, AZ 85210