ServiceMaster Of Kalamazoo
3344 Ravine Road
Kalamazoo
MI 49006-1423
United States
  • Phone: (269) 344-3600

Average rating: 9.3 out of 10 based on 191 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 1, 2016 — Rated 10 out of 10 by A.R.A.A. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

ServiceMaster of Kalamazoo is a professional establishment and the team led by Mr. Steve is prompt , easy to talk with , good work and outstanding service

Report a concern   August 30, 2016 — Rated 8 out of 10 by B.A.C. ServiceMaster Of Kalamazoo
What could we do to improve?

better communication internally. We had to explain our situation a few different times to a few different people. Even after doing so, there was some confusion as to whether it was an insurance claim or not. I contacted insurance before ever contacting ServiceMaster and tried to make it clear during each conversation that we had coverage.

Report a concern   August 27, 2016 — Rated 7 out of 10 by N.B. ServiceMaster Of Kalamazoo
What could we do to improve?

I had a problem with having to pay for every little thing.........bags of carpet carried out ($10 each), each piece of equipment used on a per day basis, time billed starting when they leave the company base and get back, etc. Not sure how other companies do it, but this seems like "gouging" the customer in an emergency situation. You don't always have time to shop around, which I would do next time. Other than billing issues, they did a pretty good job extracting water from carpeting and disinfecting the area from water contamination. Seemed thorough.
Why the $125 service charge when they are charging $60 per hour from the time they leave the company to arrive at your home? Again, I feel over-charged, especially when insurance didn't cover and I had a $1000 deductible to start with if it HAD covered.

Report a concern   August 12, 2016 — Rated 10 out of 10 by M.O. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Communication and quick response

Report a concern   August 4, 2016 — Rated 10 out of 10 by Michael & Barb Andrus ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Your Service Employee was GREAT! Ziggy is his name. He was topknotch also it was very very humid for him!!!

Report a concern   July 1, 2016 — Rated 10 out of 10 by Miriam Jackson ServiceMaster Of Kalamazoo
What do you like about our restoration services?

I was please with the care that was taken to solve my problem. All of the technicians were good about explaining what was going on.

Report a concern   June 28, 2016 — Rated 10 out of 10 by Monica & Robert Anderson ServiceMaster Of Kalamazoo
What do you like about our restoration services?

I appreciate the service men being respectful of our home and furniture. They were knowledgeable and answered questions satisfactory. This helped to put our concerns at rest.

Report a concern   June 24, 2016 — Rated 10 out of 10 by B.N. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Fast,friendly and efficient service.

Report a concern   June 22, 2016 — Rated 10 out of 10 by V.W.C.O.B.M. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Came at a late hour--very efficient. Hard working.

Report a concern   June 9, 2016 — Rated 10 out of 10 by Judith George ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Quick response. Office staff was very helpful and friendly. The 3 gentlemen (Kip, Josh(?) and Andy)were professional, friendly and knowledgeable. Being my first time experiencing such an event, I was very nervous and stressed. They were sensitive to my situation and made me feel at ease and reduced my stress level. They explained everything they were doing and why it had to be done. They took all precautions to protect my items/furniture, etc. Because of their quick response and setting up necessary equipment, there was no structural damage. I was explained all the services ServiceMaster performs and will definitely be using them again for other needs. I would highly recommend ServiceMaster to anyone who needs services whether routine carpet cleaning to disastrous cleanup. Many thanks to your wonderful team!

Report a concern   June 2, 2016 — Rated 10 out of 10 by Terry & Kathy Hutchins ServiceMaster Of Kalamazoo
What do you like about our restoration services?

We have called them 3 times in the last 3 years for major water clean up and they have been consistantly professional and done a great job each time.

Report a concern   May 31, 2016 — Rated 10 out of 10 by T.G.E. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Prompt and thorough.

Report a concern   April 22, 2016 — Rated 9 out of 10 by A.J. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Great customer service, the problem was dealt with and was happy with the service and cost.

Report a concern   April 22, 2016 — Rated 10 out of 10 by J.W. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Seemed knowledgeable and were very accommodating.

Report a concern   April 19, 2016 — Rated 10 out of 10 by G.R. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Quick and very professional service

Report a concern   April 19, 2016 — Rated 10 out of 10 by L.M.P. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

The friendly helpfulness of the staff.

Report a concern   April 13, 2016 — Rated 9 out of 10 by C.K. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

Good communication and attention to details. I have not yet seen the results of their work on my home and may wish to comment further when I am able to do that.

Report a concern   April 3, 2016 — Rated 10 out of 10 by Megan Phelps ServiceMaster Of Kalamazoo
What do you like about our restoration services?

I was distraught before calling ServiceMasters. My basement was comletely flooded and I didn't even know where to begin after removing as much water as we could with a wet dry vac and small utility pump. There was SOOOOOO much water. Jimmy and Kip arrived within an hour and began work right away. They guided us through the rest of the entire weekend. I have nothing but good things to say about Servicemaster and will reccomend them to everyone I know.

Report a concern   April 1, 2016 — Rated 10 out of 10 by Jeff & Lindy Betzner ServiceMaster Of Kalamazoo
What do you like about our restoration services?

I like the people and how quick they were. Very efficiently ran business. Thad was the reason we went with your quote, great personality. Then when the guys showed up to remediat the mold, they were great too. Thank you for helping us with what we thought was a big problem. The price was very fair and considerable lower than our other two bids.
Thanks Jeff and Lindy.

Report a concern   March 31, 2016 — Rated 10 out of 10 by M.S. ServiceMaster Of Kalamazoo
What do you like about our restoration services?

thorough, prompt and courteous.


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