When I called, Bobby answered the phone, took down my information and asked numerous questions. He then told me someone would be in touch. Moments later, Luke called me to get an understanding of our need. Within 45 minutes, Luke was here setting up equipment. In the days that followed, communication was clear and my concerns were answered. Luke, Harvey and Lalo did an amazing job of explaining each step to me and answered my many questions.
Harvey was incredibly responsive and kept me informed of each step in the process. He was very kind, understanding, and offered guidance on future steps.
Harvey Southall and his team were prompt, courteous, and efficient. They helped me navigate an unexpected, distressing situation. Harvey took the time to answer all my questions and helped me to feel less stressed and more in control. I recommend ServiceMaster Restore for mitigation management. Thanks again to Harvey, Luke, Fatima, and Lalo.
They did a great job with communicating and being transparent. They accepted our questions gracefully and provided us with adequate answers. I would 100% recommend this company. Only item I was hesitant about is the mold cleanup but part of that may be my lack of knowledge on how well antimicrobial solutions work.
The technicians were courteous and made every attempt to provide good service. However, they were spread very thin and could not come as planned on a couple of occasions due to an overload of other work, and, according to them there was no one else to provide the service needed.
As of now, two weeks later, I still haven't heard from the flooring company and have decided to go with another contractor!
The restoration services were quick and great! Harvey provided the steps of the service as well as communicated with me throughout the process. I would prefer ServiceMaster over any other restoration services.
The technicians for ServiceMasters were such a pleasure to work with. They were always punctual, kind and made me feel at ease. They came in and took charge and worked with efficiency. I appreciate the work they did for me.
Customer service was excellent not to mention the Harvey and his co-worker where super supportive, professional and done excellent work. They are very knowledgeable about what they do
The Service Master representative arrived less than half an hour after my call even though it was after hours! He explained the process and followed through exactly as he said he would.