Friendly, competent, trusting in what you say needs to be done whenever I've come in. I am an older lady and feel very comfortable entrusting my automotive needs to you. Additionally, your location is a positive plus; rather than driving to my dealer's location which not only is further than I am comfortzble driving to but is in a very musy off highway location. Love having you in my neck of the woods!
CB provided a polite, thorough look at my vehicle which had a check engine light on. Thanks to their approach, it was determined the issue was under warranty and recommended I go to the dealer. Once there, it actually was a warranty issue and I didn't have to pay for the repair.
Appreciate the empathy and understanding from customer service, it seemed pretty honest. Appreciate not having to pay to have my car parked there for the week, and I really liked the online invoice with images of my car's fluid levels measured.
They, as usual, told me what they would do to diagnose the problem I described. They, they contacted me and showed me what they found with pictures and asked me to call them back. I understood what they suggested as a repair and asked a few clarification questions. Then, later, I was given a write-up and could talk with a person face to face to decide next steps and select what I thought were the most important repairs that fit within my budget. We talked through it and I selected exactly what I wanted fixed . The whole experience was clear and timely. I trust their work. I highly recommend them.