Patrick's Initial evaluation of damage and repair needed was very reassuring. Appreciated lots of communication with Jordan. It was a job well done. Thank you.
Rob Hartman was the associate of Service Master that worked with me on an insurance claim I had for a floor replacement. I couldn’t have asked for a better person. He recommended that I should use Derek at West Valley Flooring and Derek and his crew have done a superb job on my new floor and he as well was always there for me.
Rob has been amazing. I have had so many questions for him throughout this work and he was helpful with each and every question I had for him and there were many. He also advised me of things that always worked well for me. I never had to wait for him to answer my calls or my messages. I live alone and he sent two nice ladies here to help me unpack and clean up. They were great as well. He came back to my home yesterday when all of the work was completed to check that everything was done properly.
He made this ordeal so so much easier than I ever thought it could be. You should be very proud of Rob.
Good communication.
Stuck to time line stated during assessment.
No surprises.
Jason O'dell was easy to deal with and had some good suggestions.
The people that came to the house to do the restoration were all really competent,
They made the insurance process easy,
Courtesy, effecent, and completely positive in all ways possible.
If there is anyway to improve on anything I don't have any idea of just what that could be.
I thank Jordan and his crew and I wish them all the best.
Thank you again and do have a very great day.
Sincerely
Ed Kotovich
We like how your company is customer focussed. Everyone listened to our issues and concerns and worked hard tp please us. We appreciate the advice that was given to us as well. Bobbi and Ryan were exceptionally supportive and helpful in every way. Communication was excellent, we were kept informed throughout the restoration. Our furniture and belongings were handled with great care.
Bobbi and her team are fantastic. Beginning to end. Truthfully, this was a seamless easy experience considering all the things that had to be done in such a short time frame. Highly recommend!
The professional, knowledgeable and thoughtful approach of our project manager, Jason. He went out of his way to look after us, and help alleviate the stress of our unfortunate situation. Also, the real time reporting of his team kept us informed how things were progressing. Thank You!
The result:
. job completed & paint matched - no one would know any water damage had occurred.
. all mess & garbage was cleaned up & remove
. arrival time was consistent
. outside shoes were removed when entering home & house shoes used.
. plastic sheeting hung to protect furniture & household items.
. overall job was definitely satisfactory
Efficient, professional and accommodating, right from the office staff in the beginning to the actual trades that completed the work. Thank you for your service!
We would like to thank Bailey, Dave Anderson and your entire team for the high level of Customer Service, your hard working crews, the attention to detail, and level of courtesy we experienced through the many phases of our basement renovation. Special acknowledgement and gratitude to Clement Trepani for his advice, skills and craftsmanship over and above any expectation we had.
Best regards, Ron & Lesia Hildebrandt